Reported an issue I had with my internet on Monday and alncom came out and solved it before 9 on tues morning. As always alncom services are top draw. From customer service to the engineers that come... Voir plus
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Moved to a property in a rural location and require a reliable broadband service. Not a problem for Alncom. From the moment we informed them of the move we had excellent customer service. We had the... Voir plus
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Always extremely helpful when there's a problem, which is extremely rare. Best broadband company I've ever had ,by far.
L'entreprise a répondu
Everyone has been very helpful from the installers to the phone support team, I have been informed and looked after from start to finish, thankyou
À propos de l'entreprise
À propos de Alncom
Écrit par l'entreprise
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Coordonnées de contact
Alncom, NE662PF, Alnwick, Royaume-Uni
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Excellent
461 avis
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Everyone has been very helpful from the…
Everyone has been very helpful from the installers to the phone support team, I have been informed and looked after from start to finish, thankyou
26 juin 2026
Alncom are Simply the Best
Always extremely helpful when there's a problem, which is extremely rare. Best broadband company I've ever had ,by far.
29 juillet 2026
Avis spontané
Réponse de Alncom
Thank you Gideon for your kind words, we are delighted that you have found our teams to be extremely helpful and are very grateful to you for your support.
If you need any assistance or have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Reported an issue I had with my…
Reported an issue I had with my internet on Monday and alncom came out and solved it before 9 on tues morning. As always alncom services are top draw. From customer service to the engineers that come out. I would highly recommend this company. Kevin.
28 juillet 2026
Avis spontané
Réponse de Alncom
Thank you Kevin, for your kind words of appreciation, we are delighted that you are happy with the service you have recieved from our teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Réponse de Alncom
Thank you for giving us 5*'s we really appreciate it!
If you have any queries in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very good indeed
Very good indeed, a couple of minor communication glitches which were easily remedied. Would recommend.
16 juillet 2026
Réponse de Alncom
Thank you Paul for taking the time to share your experience you have had with our Alncom teams.
We appreciate you highlighting the minor communication glitches and have taken this on board, please do accept our apologies.
Please do let us know if you have any queries or need any support in the future, by contacting us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fantastic company.
Fantastic company.. From the 1st call to installation, everything was perfect.. highly recommended
24 juillet 2026
Réponse de Alncom
Thank you Neil, for your 5* review, we are thrilled that you have recieved great service from your first call to the installation of your Alncom Broadband, we are very grateful to you.
If you need any assistance, no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great sales and installation service.
Great sales and installation service.
Informed at all steps in the process of sales and installation
24 juillet 2026
Réponse de Alncom
Thank you Linda, for your kind words of support, we are delighted that you have had a great experience with our teams.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Moved to a property in a rural location…
Moved to a property in a rural location and require a reliable broadband service. Not a problem for Alncom. From the moment we informed them of the move we had excellent customer service. We had the need to contact the technical team out of hours and they couldn’t have been more helpful.
Professional, friendly, patient, and knowledgeable staff. Reliable service. Highly recommend.
5 juillet 2026
Avis spontané
Réponse de Alncom
Hi El, thank you for your kind words and your positive feedback, we really do appreciate you giving us 5*s.
I will pass your comments on to our Alncom teams.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I was very happy with the way…
I was very happy with the way everything went with customer service and the engineer who installed my WiFi Excellent 👌
24 juillet 2026
Réponse de Alncom
We would like to thank you for giving us 5*'s we are extremly grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Brent the engineer found the problem…
Brent the engineer found the problem immediately, and went above and beyond to ensure the problem would not recur
5 star service
24 juillet 2026
Avis spontané
Réponse de Alncom
Hi Philip, thank you for taking the time to share your experience you have had with our engineer Brent, we will pass this on to him.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
From installation to troubleshooting the service has been very prompt, friendly and responsive. They are a great company with a good customer service.
24 juillet 2026
Avis spontané
Réponse de Alncom
Thank you Andrew, for your kind words and giving us 5*'s, we are delighted that you have recieved prompt, friendly and responsive service from our teams, we will always do our utmost to support our valuable customers.
If you have any queries or need any advice please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
ALNCOM
The service was perfect from the first phone call to installation.The engineer was very helpful
14 juillet 2026
Réponse de Alncom
Thank you Kev, we are delighted that you are happy with the service you have recieved from our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
GREAT
Been with Alncom since they came to the Village of Lowick.
Great customer service 👏
Friendly staff on the end of the phone or email.
13 juillet 2026
Avis spontané
Réponse de Alncom
Thank you Julie for being an Alncom customer and for your continuous support, we are very grateful to you. We are so glad that your experience you have had with our teams has been positive.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service with friendly staff…
Great service with friendly staff giving security and satisfaction.
12 juillet 2026
Avis spontané
Réponse de Alncom
Hi Jean, thank you for your kind words and for giving us 5*s, we are extremley grateful to you.
Our teams will always do their best to make the transition from your previous provider to Alncom as smooth as possible.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very highly recommended.
We switched to Alncom from SKY and it's like entering a different world. Fast, efficient and very friendly service resulting in far faster broadband speeds - and all cheaper than before. Couldn't recommend highly enough.
7 juillet 2026
Avis spontané
Réponse de Alncom
Thank you Bernie, for your kind words and giving us 5*'s, we are thrilled that you now have faster speeds at a cheaper price.
If you have any queries or need any advice in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Réponse de Alncom
Thank you Leonie for the positive feedback, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Seamless transition
My contract with another provider had just come to an end & I was chatting with some friends, they recommended Alncom a local company. I gave them a call & found the tarrif that most suited my requirements. Then booked a time to have my new router fitted.
The day of fitting arrived. Two lads came to do the job. They had to drill some holes through the brickwork in order to facilitate new cables. Both lads were very polite, clean and tidy. My internet is now up and running well. All in all a great job and everyone i’ve dealt with at Alncom has been bright and cheerful. Great customer service.
6 juillet 2026
Réponse de Alncom
Thank you David for your glowing 5* review, we are very grateful to you for taking the time to share your views on your broadband installation and will pass your comments on to our teams.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Very impressive
Very impressed by the speedy response to my request for connection to their fibre broadband network. As well as by the two separate engineers who came to do the job. So far so good with the download speed.
3 juillet 2026
Réponse de Alncom
Hi Tessa, we are so glad we could connect your home so quickly with your Alncom Full Fibre and thank you for taking the time to share the experience you have had with your broadband installation, we really do appreciate it.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Human lead, great technology, fitted well.
First of all sales and customer services. No heavy sell, phone answered quickly by a human. The engineer I was late and he returned to fit a new router and was very helpful. I received a call to check everything was spot on, which it was. So great technology, fitted well, marvelous human lead customer services. All at a great price, what's not to love.
3 juillet 2026
Réponse de Alncom
Thank you so much for your kind words of support, we are delighted that you have had a great experience with our teams.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
It makes such a change to receive such…
It makes welcome change to receive such wonderful customer service from a broadband supplier. No more hanging on for hours waiting to be connected to the right department / person . To be able to ask and speak to the same person is wonderful. After many years with BT,I changed to Alncom , it’s so much faster , it’s far cheaper, and the price doesn’t change mid contract. They even sent a lovely knowledgeable young man around to set up the equipment in my home .
The staff are all so friendly and are just a local phone call away if I have any queries.Why on earth didn’t I change to Alncom much sooner ? It was because I thought it would be complicated to do so . It wasn’t ! One phone call to Danielle at Alncom and they did everything , even transferring my landline number . It was so easy. Thank you everyone at Alncom.
3 juillet 2026
Réponse de Alncom
Hi Patricia, we are delighted that you are happy with the service you have recieved from our customer service team.
All our teams are happy to help and will always go the extra mile to provide the best service possible, we are so glad you decided to switch to Alncom.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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