Reported an issue I had with my internet on Monday and alncom came out and solved it before 9 on tues morning. As always alncom services are top draw. From customer service to the engineers that come... Voir plus
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Moved to a property in a rural location and require a reliable broadband service. Not a problem for Alncom. From the moment we informed them of the move we had excellent customer service. We had the... Voir plus
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Always extremely helpful when there's a problem, which is extremely rare. Best broadband company I've ever had ,by far.
L'entreprise a répondu
Everyone has been very helpful from the installers to the phone support team, I have been informed and looked after from start to finish, thankyou
À propos de l'entreprise
À propos de Alncom
Écrit par l'entreprise
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Coordonnées de contact
Alncom, NE662PF, Alnwick, Royaume-Uni
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Excellent
461 avis
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My experience with Alncom
From initial contact to installation Alncom have given a first class service.Thank you
2 juillet 2026
Réponse de Alncom
Hi Sue, thank you for your 5*review and rating our service as first class from our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service from initial contact to…
Great service from initial contact to the instalation.
Broadband works very well 👌
Very good communication from Alncom .
26 juin 2026
Réponse de Alncom
Thank you Nigel for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share your views on the service you have recieved.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great service from the guys who laid the cable to the engineers who connected the broadband. Was an issue with installation but they fixed it quicker than expected and installation guys came back at the end of the working day to install. Haven’t seen that kind of service for a long time. Definitely recommend.
30 juin 2026
Réponse de Alncom
Thank you Tracy for your kind words of appreciation, we are delighted that you are happy with the service you have recieved from our teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Réponse de Alncom
Thank you Ian for giving us 5*s, we really appreciate it!
If you have any queries in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Would definitely recommend
Great communication, friendly, helpful, efficient and effective service .Faultless from first telephone call to fitting and checking that everything had gone well afterwards. Would definitely recommend.
9 juin 2026
Réponse de Alncom
Thank you for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fabulous company
From the very first dealings I had with this company they have been absolutely fantastic. Their product never fails to do what it's supposed to do. If there is a problem you only have to make 1 phone call and they're on it, often the same day. On Friday we were hit by a lightening strike which blew the electric in the house and damaged several electronic items, including the landline (BT) and the internet to (Alncom). We rang them on Saturday afternoon and On Sunday morning an engineer came out, fixed the problem and we were back on line. What made it more impressive was the fact that the engineer was actually on a day off, but because he lived near by he 'just popped over'.
You just don't get that kind of service anymore.
I'm still trying to get through to BT to sort the landline out!
28 juin 2026
Avis spontané
Réponse de Alncom
Thank you Jacqui for taking the time to leave such a thoughtful review, we are thrilled to hear that Brent our engineer could get you back online as quickly as he could.
Thank you also for your kind words for Sam from our technical team, we will be sure to let him know.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service both on the phone and…
Excellent service both on the phone and when engineers were in property . Recommend Alncom without hesitation
19 juin 2026
Réponse de Alncom
Thank you for taking the time to share your experience you have had with our teams at Alncom, we are so glad to hear you have recieved an excellent service.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
First Class
Firstly, great product that does what it says on the tin, in the unlikely event of a problem there is a brilliant HQ based team that listens and advises and if required arranges a field team of engineers to call. Great service 👏.
Appreciate the service over the last 2years.
25 juin 2026
Réponse de Alncom
Hi Bob, our HQ and Field Teams, are extremely grateful to you for you continued support!
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fabulous service
Fabulous service, arrived for installation when they said they would , no mess & very professional. Everyone who I’ve had the pleasure to deal with have been extremely helpful & polite. Alncom are a very well run company , highly recommend 5/5
24 juin 2026
Réponse de Alncom
Thank you Garry for your words of kindness and taking the time to share the experience you have had with our Alncom teams.
We are delighted that you have found our teams as polite, helpful and friendly.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom were very good from start to…
Alncom were very good from start to finish of the transfer of my broadband. When I had questions they were answered swiftly.
19 juin 2026
Réponse de Alncom
Thank you for giving us 5*s, we are thrilled that your transition over to Alncom broadband has been a smooth one and your questions were answered swiftly.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent, true personal service
Excellent. Easy contact, friendly, helpful, efficient, true personal service. Solved my problem. I don’t award many 5 stars, but they are definitely one of the best companies around.
22 juin 2026
Avis spontané
Réponse de Alncom
Thank you for awarding us 5*'s and taking the time to share your experience you have had with our Alncom teams.
We are delighted that you have found it easy to make contact with our friendly and helpful teams.
If you need any assistance, no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
It took only one week from initial…
It took only one week from initial enquiry to install,
thank you Colin and the two install men that sorted our fibre out. The work was carried out in a couple of hours.
Clean, tidy and polite.
Would recommend Alncom.
Mark.
18 juin 2026
Avis spontané
Réponse de Alncom
Hi Mark, thank you for your kind words and your positive feedback, we really do appreciate you giving us 5*s.
I will pass your comments on to our team who carried out your installation.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom installation
Good to be able to speak to someone on the telephone and that consistency. The engineers who came to do the installation were prompt, polite and got the work completed.
12 juin 2026
Réponse de Alncom
Thank you Julie, for your 5* review, we are thrilled that your installation was completed promptly by our engineers Callum and Lewis, I will pass this onto them.
If you need any assistance, no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Have had Alncom internet for several…
Have had Alncom internet for several years now and am extremely satisfied with the service, and the continued low subscription - not increased since first installation -while the national providers constantly push prices higher and higher.
When eventually a particularly complex problem did occur last week, their email and telephone assistance was constant - with several individuals in contact over 3 days - to take me through connection checks, resetting, router registration, and range extender reregistration until the problem was solved. Thanks to all involved.
17 juin 2026
Avis spontané
Réponse de Alncom
Thank you for your glowing 5* review, we really do appreciate you taking the time to share your views on your experience you have had with your Alncom Broadband.
Our teams will always do their utmost to provide the best service possible for our valuable customers.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Hassle-free and prompt service, all very pleasant!
I have been with Alncom since February 2025 when they came and installed my fiber-optic cable, and I have found their internet services to be very good ever since.
I recently submitted a ticket on my account to get an upgrade to a mesh network. I was promptly contacted and we arranged a date for installation. The lady on the phone was very pleasant; she had to do a double-check to make sure they actually had the hardware available to install, but she quickly got back to me once this was confirmed and the date of installation was set.
The installation was also a breeze. The technician was on time, very pleasant, and helpful with any questions I had. He also gave me advice on how to use the new router and mesh nodes.
This upgrade has delivered exactly as expected. Despite it not being a large house, we had issues with dead zones due to thick walls blocking the signal. The new mesh nodes have completely fixed this issue, and we now even have internet access reaching the garden as an added bonus.
Easily the best service of any ISP I have had to deal with yet.
16 juin 2026
Avis spontané
Réponse de Alncom
Thank you Matthew for taking the time to write your 5* review and for sharing the possitive experience you have had with our Alncom teams. We are extremley grateful to you for your continued support.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom are a company that is…brilliant for Customer Service
Alncom are a company that is increasingly rare….
From beginning to end Alncom did everything I could have wanted to make our change to Fibre easy and straightforward.
The personal service from Human beings the occasional phone call to check everything was in order makes all the difference.
Special mention must go to the engineer who installed the system….pleasant and polite…and an impressive final touch when he produced a vacuum cleaner to make sure our house was left as he found it.
I would happily recommend Alncom to anyone thinking about changing their supplier.
15 juin 2026
Réponse de Alncom
Thank you for sharing your positive review and giving us 5*'s we are extremley grateful to you.
Our teams will always do their best to make the transition from your previous provider to Alncom as smooth as possible.
I will let our engineer Callum know of your special mention.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Professional right through the process…
Professional right through the process staff very relaxed and helpful
8 juin 2026
Réponse de Alncom
Hi Frank, thank you for your 5* review, we are delighted you have had a great experience, from our sales team to our installation team.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Réponse de Alncom
Thank you Malcolm, for your kind words and giving us 5*'s, we will always do our utmost to support our valuable customers.
If you have any queries or need any advice please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great experience with Alncom
Great experience with Alncom. Have known about them for ages & wish I'd moved over sooner. Great comms from the sales & booking teams, speedy, polite & careful engineer, and now superfast broadband at 2/3 the price of BT. What's not to like?!
3 juin 2026
Réponse de Alncom
Hi Neil, thank you for giving us 5*'s we are extremly grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Speedy delivery of internet despite it…
Speedy delivery of internet despite it being a tricky installation and very friendly helpful staff.
3 juin 2026
Réponse de Alncom
Hi Vicky, we would like to thank you for taking the time to write your 5* review.
We are thrilled that your experience you have had with our Alncom teams have been positive.
If you need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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