Reported an issue I had with my internet on Monday and alncom came out and solved it before 9 on tues morning. As always alncom services are top draw. From customer service to the engineers that come... Voir plus
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Moved to a property in a rural location and require a reliable broadband service. Not a problem for Alncom. From the moment we informed them of the move we had excellent customer service. We had the... Voir plus
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Always extremely helpful when there's a problem, which is extremely rare. Best broadband company I've ever had ,by far.
L'entreprise a répondu
Everyone has been very helpful from the installers to the phone support team, I have been informed and looked after from start to finish, thankyou
À propos de l'entreprise
À propos de Alncom
Écrit par l'entreprise
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Coordonnées de contact
Alncom, NE662PF, Alnwick, Royaume-Uni
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Excellent
461 avis
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Amazing service on a bank holiday weekend
We’ve been with Alncom since November for our holiday house. We had amazing service today when the wifi connection to the tv was lost and an engineer came out and fixed the problem within hours on a bank holiday weekend. Our guests, celebrating an 80th birthday at the house, were delighted. We’d never have got that service with our previous nationwide provider.
2 mai 2026
Avis spontané
Réponse de Alncom
Thank you Catherine for your fabulous 5* review!
We are delighted that we could help with your guests 80th Birthday Celebrations and that they could enjoy their time at your holiday home.
Our teams are committed to supporting our valuable customers.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any further assistance and we will be very happy to help.
Team Alncom
Lewis the engineer came out today very…
Lewis the engineer came out today very polite ,friendly easy going very professional done a fantastic job
29 avril 2026
Avis spontané
Réponse de Alncom
Hi Mark, we would like to thank you for taking the time to write your 5* review we are extremely grateful to you for sharing your positive experience and will pass your kind words onto Lewis.
If you need us in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Fantastic service from start to finish…
Fantastic service from start to finish . A special thanks to the installation guy who went above and beyond
15 avril 2026
Réponse de Alncom
Thank you John for your kind words of appreciation and giving us 5*'s, we are truly grateful to you.
We will pass your special thanks onto Lewis our installation engineer.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Réponse de Alncom
Thank you Suzanne, for your 5* review, we are delighted you have had a great experience with our customer service team.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent Alncom
Very personal company with excellent staff in the office and efficient, polite and competent engineers and technical teams. We now have our terrible, slow, intermittent Wifi replaced by super super fast broadband for less than we were paying before!
16 avril 2026
Réponse de Alncom
Thank you Jo for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
Our teams thrive on providing the best service possible to our valuable customers.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
From Sales through installation and…
From Sales through installation and checks after the staff were friendly, professional and prompt.
17 avril 2026
Réponse de Alncom
Thank you Anthony for your kind words, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Insulation
The lad im sure his name was Lewis was amazing very polite and professional and made sure I was 100 % sure I was all set up properly 10 out off ten for customer skills I would definitely recommend alncom just off how professional and helpful he was thank you again
15 avril 2026
Réponse de Alncom
Thank you for taking the time to share your view on the service you have received from our installation engineer, Lewis, we will pass this onto him.
If you need us in the future for any support, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help, we are available seven days a week from 8am - 8.30pm.
Team Alncom
Alncom - A Brilliant Broadband Company
Alncom is a brilliant company which provides excellent reliable broadband products and services. They offer excellent value for money. All their staff; both on the customer support side and technical team are excellent. Team members are polite, efficient and knowledgeable.
Their products work!
10 avril 2026
Avis spontané
Réponse de Alncom
We truly appreciate you taking the time to write your 5* review and sharing your experience you have had with our teams.
We pride ourselves on providing the best service possible to you our valuable customer.
If you need any advice or support in the future please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fantastic
Great communication throughout the process, fitting the new system was very quick and everything works great so far.
9 avril 2026
Avis spontané
Réponse de Alncom
Thank you Robert, we are so glad you are happy with the service you have received from our teams and giving us 5*'s
If you have any queries in the future, no matter how small, we are here to help, please do call us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Outstanding service throughout.
I phoned Alncom after my broadband failed and was dealt with very quickly by their friendly helpline staff. Within 30 minutes an engineer was at my door and investigating, quickly finding the fault was outside my property. As this was going to take a little while to trace and fix, I was offered a backup solution to tide me over, although I was happy without this, it was nice to know it was available. 24 hours later, the fault was traced and fixed. Outstanding service by friendly staff who are proud of what they do and don't treat you like a technological idiot!
7 avril 2026
Avis spontané
Réponse de Alncom
Thank you Jonathan for your kind words and taking the time to share your experience you have had with our Alncom teams.
We will always do our utmost to provide the best service possible and to go the extra mile with a smile.
If you need us in the future for any support, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help, we are available seven days a week from 8am - 8.30pm.
Team Alncom
Exceptional!
Exceptional process from start to finish! Great people in the business that are very easy to talk to and are obviously happy in their roles.
Fibre connection has been flawless since installation!
23 mars 2026
Avis spontané
Réponse de Alncom
Thank you Mark for your feedback is greatly appreciated and thank you for giving us a 5*
Our teams thrive on giving our customers the best experience possible and look forward to serving you as our valuable customer.
If you need us in the future for any support please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Réponse de Alncom
Thank you Andrew for your 5* review we are so glad that you have had a positive experience with our customer service team.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will always be happy to help.
Team Alncom
Just doing what they say they will.
Been speaking to Alncom since October '25 about getting a connection as our broadband was so poor and they indicated they could get us connected in Spring/Summer 26.
Contacted them in Jan '26 for an update and they said it would be March '26. Sure enough the first working day in March they were installing the lines to our property which is quite a distance and we were connected by 16th March.
They just did what they said they would and were very helpful along the way. Every interaction I have had with anyone in the company has been positive one. They always reply. Excellent service.
1 mars 2026
Avis spontané
Réponse de Alncom
Thank you Mac for your kind words and the glowing 5*s, we are very grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you need any support in the future no matter how small your query is we are here to help.
Please do contact us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Great Job
We noticed the speed as soon as fibre was installed Callum was very good at his job and took care of everything for us.
20 mars 2026
Avis spontané
Réponse de Alncom
Thank you Ann for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from Callum, I will pass this onto him.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
If only every utility provider was like…
If only every utility provider was like this! 10/10 from start to finish
20 mars 2026
Avis spontané
Réponse de Alncom
Hi Gary, we are extremely grateful to you for the 10/10 and giving us 5*'s
If you have any queries in the future, please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Efficient service
]Alncom efficiently installed Superfast. Alncom has a team of enthusiastic youngsters who promptly attend to problems, and offer advice.
26 mars 2026
Avis spontané
Réponse de Alncom
Thank you Joe for taking the time to leave your 5*review and share the experience you have had. We will always do our utmost for our valuable customers.
If you need any support in the future please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent customer service
I had an issue with the connection I emailed Alncom received a very quick response I was told they would look into this for me within a very short space of time the connection was sorted I also received a phone call to check that all was satisfactory absolutely fantastic service thank you
26 mars 2026
Avis spontané
Réponse de Alncom
Hi Wendy, we are very grateful to you for sharing your experience that you have had with our teams and giving us a 5* review.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Alncom Full Fibre highly recommended.
Rob, the Customer Service Engineer came and connected our home garden office Cat 6 cable to our Anlcom router. He was very professional, knowledgeable, extremely helpful and very friendly too. He did a great job and left the place super tidy too. We can't praise him highly enough. The original installation team, who connected us to Full Fibre the previous week were also superb and very helpful, assisting with connection of peripheral devices after ensuring the service was up and running. A credit to Alncom. Highly recommend. What's more, there's a real person at the end of the phone, if you need them.
24 mars 2026
Avis spontané
Réponse de Alncom
Thank you Lynda for your glowing 5* review, we are delighted that you are happy with our teams professionalism and knowledge.
I will pass your review onto Rob and the rest of the team.
If you need any support in the future please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
A card came through the post from…
A card came through the post from Alncom & after some hesitation thinking about it we decided to give them a try. The engineers were all first class and nothing was to much trouble for them. It was not the easiest of installation for them. We would highly recommend Alncom
3 mars 2026
Avis spontané
Réponse de Alncom
Thank you Gillian for your 5* review we are so glad you made the decision to switch to us. Our teams will always do their utmost to provide the best service for you.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service ...
Excellent service .... turned up on time and cracked on quickly and efficiently with job in hand. Ensured everything was tried and tested and provided additional provision in enhancing service provided. Engineer had a very supportive and engaging manner and came across as knowledgeable and focused on providing customer care.
23 mars 2026
Avis spontané
Réponse de Alncom
Thank you Mr Jackson for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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