Reported an issue I had with my internet on Monday and alncom came out and solved it before 9 on tues morning. As always alncom services are top draw. From customer service to the engineers that come... Voir plus
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Moved to a property in a rural location and require a reliable broadband service. Not a problem for Alncom. From the moment we informed them of the move we had excellent customer service. We had the... Voir plus
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Always extremely helpful when there's a problem, which is extremely rare. Best broadband company I've ever had ,by far.
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Everyone has been very helpful from the installers to the phone support team, I have been informed and looked after from start to finish, thankyou
À propos de l'entreprise
À propos de Alncom
Écrit par l'entreprise
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Coordonnées de contact
Alncom, NE662PF, Alnwick, Royaume-Uni
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Excellent
461 avis
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First class internet provider.
Alncom gave us internet when no one else could. We are just a couple of miles outside of Corbridge on the A68 but nothing worked. They were able to give us internet bounced from other properties . It has worked brilliantly and we’ve been able to stream films and use computers etc. it’s been life changing for us. We’re signed up to move onto their full fibre broadband soon. It will make things faster and I’m sure we’ll get the same great service we’ve had from day 1. I would recommend them 100%.
21 février 2026
Avis spontané
Réponse de Alncom
Thank you Mrs Mcardle for taking the time to share your experience that you have had with our Alncom teams and giving us 5*'s for this.
We are delighted to hear your views and look forward to providing you with your upgrade to Full Fibre very soon.
If you have any queries we are here for support on 01665 604 816 or by emailing help@alncom.co.uk and we will be happy to help.
Team Alncom
Absolutely first class service from…
Absolutely first class service from booking the appointment to fitting the equipment. I will definitely recommend to my friends. I was made aware of Alncom via a friend and took advantage of the 6 month free deal.
I'm also saving £12pm compared to my previous provider.
12 février 2026
Avis spontané
Réponse de Alncom
Hi Ed thank so much for giving us 5*'s for the service you have received from our teams, we are very grateful to you.
We are so glad that you are saving money and look forward to serving you as our valued customer.
If you have any queries in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service
Excellent service for our difficult installation due to location, the team were extremely resourceful.
Ben was very efficient and very helpful and answered all our questions.
18 février 2026
Avis spontané
Réponse de Alncom
Thank you Catherine for taking the time to share your experience you have had with our Alncom teams and giving us 5*'s we really do appreciate it.
If you need any support in the future please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very friendly
Very friendly, helpful, hardworking and personable company of people who changed my 18MB internet to 200MB in rural area.
Friendly face to face meeting that simplified the process and followed up which was appreciated.
Would definitely recommend
6 février 2026
Avis spontané
Réponse de Alncom
Thank you Kieran for taking the time to share your Alncom experience and giving us 5*'s for the service you have received from our teams.
Our teams thrive on being able to provide the best service possible to our valuable customers.
If you need any advice or support in the future, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom staff are exceptional..
Alncom staff are exceptional... always a prompt and truly helpful response. Highly recommend!
16 février 2026
Avis spontané
Réponse de Alncom
Thank you so much Jackie, we are so glad that you are happy with the service you are receiving from our teams and thank you for leaving your 5* review, we really do appreciate it.
If you need any support in the future we are here to help on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Can't thank Gareth and Katie for the…
Can't thank Gareth and Katie for the professionalism and customer support given today.
I asked for help with setting up a back up for my phone and Alncom internet and swiftly arranged a visit to set up.
Nothing is ever too much trouble and for us this will help if we get a power cut to be able to contact the outside world for help
13 février 2026
Avis spontané
Réponse de Alncom
Thank you Richard for your kind words and taking the time to share your experience you have received from us, we are very grateful to you.
If in the future you need any support please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Local firm gives great service
I upgraded today to a faster rate for my internet. There were a couple of queries which the staff dealt with quickly and efficiently. I moved from BT to Alncon a few years ago when BT/EE started to muck me around. I was a bit nervous moving over to a smaller company but it has been an overwhelmingly successful move as you are treated as a person not a number which is very refreshing!
13 février 2026
Avis spontané
Réponse de Alncom
Thank you Nicola for taking the time to write your 5* review, we are delighted that you chose Alncom to be your broadband provider.
Please do not hesitate to contact us if you need any support in the future on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent Customer Service
We have had an excellent experience with Alncom. This is such an efficient and professional company. We have particularly appreciated their customer service which is always prompt and informative; a rare experience these days.
11 février 2026
Avis spontané
Réponse de Alncom
Thank you Susan for your continuing support and taking the time to write you 5* review, our teams thrive on providing a personalised service to our valued customers.
If you need us in the future, no matter how small your query is, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Excellent service!
Brent, the engineer, attended my house around 1 hour after I had phoned Alncom to report the problem. He quickly established what the problem was and realised that it was a two person job. He called another engineer, Drew, who came around in 5 minutes. Both very friendly and resolved the problem in a professional manner. An excellent service all round from Alncom. Thank you.
10 février 2026
Avis spontané
Réponse de Alncom
Thank you Gary for your 5 * review, we are very grateful to you for taking the time to share your experience you have had with our teams and your Alncom Broadband. If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Exceptional customer service
From the point of contact to follow up after installation, the process was made easy by the professional team at Alncom. We were struggling with our service at our property from our previous provider. Alncom performed the switch to full fibre with ease, highlighting the process during our call. The installation engineer went through where would be best to route cables and made sure the installation was tidy. We had one issue with drop of internet, which Alncom quickly resolved and had an engineer put same day. They followed up with a call to make sure we were happy with the service. Speeds are as advertised and customer service is exceptional. Highly recommend.
3 février 2026
Avis spontané
Réponse de Alncom
Hi Bradley, we are so glad you made the decision to change providers and switch to us. We would like to thank you for taking the time to share your experience and giving us 5*'s.
If you need any support in the future please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Support a local business - switching is easier than you think
After many years with the same phone/internet provider I nervously decided to switch to a local provider offering a more cost effective and faster service. The switch was seamless and quick - and even better it was organised by people who were easily contactable and responsive. My initial trepidation was unfounded and my advice would be - do it it is easier than you think!
28 janvier 2026
Avis spontané
Réponse de Alncom
Thank you Rosie for your recommendations and giving us 5*'s we are extremely grateful to you for taking the time to write your review.
If you want any advice with regards to your Alncom Broadband in the future, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great customer service.
I became a customer because I got a great deal on Fibre to the house.
I stayed because of the excellent customer service.
Everyone I’ve spoken to at the company have been helpful, professional and in one case very patient with an elderly technophobe!
I’m gutted that an impending house move means I’m having to leave and source my Internet from elsewhere.
10 février 2026
Avis spontané
Réponse de Alncom
Hi Alan, thank you for your glowing review of the service you have received from our Alncom teams, we are truly grateful to you for sharing this with us.
If in the future you do move to an area we can connect, please do not hesitate to contact us on 01665 6014 816 and we will be happy to help.
Team Alncom
Fantastic service
Got an Alncom flyer through the door so I thought I'd call them to enquire as my EE contract was about to end. Fantastic service, broadband up and running the next day, much easier to contact than EE and a local company to boot
5 février 2026
Avis spontané
Réponse de Alncom
Thank you simon for your 5* review, we are so pleased we were able to connect you so quickly and look forward to providing the best service possible for you.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team alncom
Excellent service and customer care!
Excellent service! When reporting an issue regarding problems accessing a website, Alncom took up the problem and solved the situation promptly and efficiently. I would have no hesitation in recommending them to anyone as a top provider!
7 février 2026
Avis spontané
Réponse de Alncom
Thank you Mrs L Bridge for your kind words and leaving us your 5* star review.
We really appreciate your feedback with regards to the issue you were having.
Our teams will always do their utmost to solve any problems if and when they may occur and are glad that this was dealt with promptly and efficiently with a positive outcome.
We would also like to thank you for not hesitating to recommend us.
If you need us for any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team alncom
We've been customers for almost 3 years…
We've been customers for almost 3 years now and the service from Alncom has always been outstanding. Whenever we've had a question the response is always immediate. Top service.
7 février 2026
Avis spontané
Réponse de Alncom
Hi Cliff, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s. Our teams thrive on providing the best service possible to our valuable customers.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very good service!
Very good service. Started with a courtesy call about how the system was working, which had deteriorated a bit. Couple of days later it was all sorted by a couple of nice lads who were very knowledgeable. Very efficient!
5 février 2026
Avis spontané
Réponse de Alncom
Thank you Pete, for your 5* review, we are very grateful to you for sharing your experience that you have received from our teams at Alncom.
We look forward to continuing to provide you with the best service possible.
If you need us in the future for any support please do contact us on 01665 604 816 and we will be happy to help.
Team Alncom
Broadband switch to Alncom
My contract with BT was coming up for renewal. I decided to change to Alncom partly because they offer better value packages but also their straight forward approach to pricing seems to offer an escape from the dialogue you are forced to have with the national providers to haggle them down from the first price they offer you. My next-door neighbour switched last year and gave me very positive feedback.
The switch went smoothly on Monday. All the staff I have dealt with, from the installation team to the admin staff, have been friendly, polite and efficient. It is great to get straight through to a local office without delays or battling with automated help systems. A special mention for the technical support team who have been very patient trying to resolve an issue with my elderly laptop.
2 février 2026
Avis spontané
Réponse de Alncom
Thank you Juliet for your kind words and for giving us 5*'s. We are so glad that everything was straight forward for you from the beginning with choosing your package to dealing with our teams.
We look forward to serving you as our Alncom customer and providing you with the best service possible.
If you have any queries please do contact us on 01665 604 816 or email help@alncom.cu.uk and we will be happy to help.
Team Alncom
Réponse de Alncom
Hi Philip, thank you for your 5* review, we truly appreciate your support.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent customer service and great to…
Excellent customer service and great to use a local company
5 février 2026
Avis spontané
Réponse de Alncom
Thank you Carole for your continuing support and taking the time to write you 5* review, we thrive on providing a personalised service to our valued customers.
If you need us in the future, no matter how small your query is, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Great high speed product
Great high speed product, amazing service (not that I've ever had to contact them with a fault) and a great team.
Have just come to the end of a 2 year contract and have renewed this straight away. Wouldn't look anywhere else having used household names previously.
5 février 2026
Avis spontané
Réponse de Alncom
Hi Kathryn, thank you for taking the time to write your 5* review, we are delighted that you chose Alncom to be your broadband provider.
Please do not hesitate to contact us if you need any support in the future on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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