Alncom Avis 

Quick and easy to get set up organised by danielle,callum done the installation and was fab,would definitely recommend alncom

After months of wi fi issues with another provider we contacted Alncom with a view to getting full fibre broadband. The techs were onsite within a couple of days, turned up on time worked quickly and the installation took about 1 hour. A speed test in all rooms showed really quick upload and download speed - also the service has been very stable from the start. The customer services team were attentive, informative and made the process of switching from previous provider painless. Really good experience and would recommend highly

I have been with Alncom for 3 years. When I moved recently the easiest part of the move was the transfer of broadband. On the occasion there is a problem the service desk staff are very helpful, professional, and keep me well informed until resolution. After resolution they always confirm with me that everything is ok. Many much larger firms could benefit from copying the service standards that Alncom work to. I have dealt with many broadband suppliers both for work and home and have not found a single one that matches Alncom. I would recommend them to anyone.

After being with many internet providers in the past, I find Alncom have given me a first class service from 1st installation to contacting customer services for various queries.
For the minor problems I have had, I’ve had a great response from both customer services and engineers ensuring issues are rectified almost immediately. Thankyou Alncom for a great service.

Highly recommend. After less than acceptable service from BT over many years decided to go with local provider. No hard sell, no gimmicks and lovely to speak to actual humans. Very competitive pricing. Excellent helpline and out of hours service. Nothing was a bother.

Alncom has great communication price is competitive easy to communicate with live people very happy with our service

I switched to Alncom from Sky for two reasons - one to bring my monthly bill down but also because the battle to get through to anyone helpful at Sky was becoming more and more of a struggle. I liked the quick turnaround from requesting the switch to getting everything set up (less than 24 hours!) and I appreciated the courtesy call yesterday to check everything was OK. I rarely hear my neighbours complaining about Alncom so I'm reasonably confident I've made a good call

We have been with Alncom for some time now and have had no problems at all with connectivity and have had no reason to call for any assistance at any time.
The initial installation presented a little problem in finding a route for the cable but this was overcome with minimum disruption and maximum efficiency by the installation team.
Quite happy with the speed and cost.

This is a fantastic company and have provided an awesome service to me for a good while now.

The support team helped me with a urgent issue and i could not be happier at the service and speed of the guys that helped resolve it.

5 star company and a group of super caring people that AI just will be never good enough to replace. :-)

Had been with the "Big" Telecom company for home broadband and landline for many years. Fed up with hefty annual price hikes and no current access to full fibre speeds, I decided to research alternative broadband provision. Once our 24-month contract was close to ending I asked Alncom to initiate a check to see if we could be connected to their full fibre network. Two technicians turned up on the same day and confirmed that connection should be straightforward. I gave Alncom the go ahead straightaway and only a few days later we were connected to their Fibre 200 service and fully up and running, saving money against the previous supplier's contract (and without any mid-contract price hikes) while getting three times the speed. It's worth noting that (in our case) Alncom were able to run their fibre through the existing service ducts, so there was no need to dig up the garden or path and so there was no exterior disruption.

Given that we have lost our Digital Voice service we plan principally to use our mobile phones for calls but also wanted to retain our landline number. I signed up to a VoIP service (independent of Alncom) and arranged for the number to be ported across. This means we can continue to give out our home number to receive calls and also get up to 100 minutes of call credit for a few pounds a month. This approach works perfectly with the Alncom broadband service.

All the Alncom staff we dealt with - from pre-sales to technical to post-sales customer support - have been professional and courteous. The technicians were polite and extremely tidy in their work. Unusually in this day and age, everybody at the company who promised to do something followed through promptly with their actions and kept us updated with the status at every step. Needless to say, we are very happy with our decision to move to Alncom.

Service has been excellent from the start in 2022
Speed fast and consistent.
Payment system perfect.
Communication excellent.
Good value.

Changed to Alncom after having more than a few problems with my last supplier.The installation was done withing 4 days of me getting into contact with them about changing over. The whole job was done within a few hours and outside and inside was cleanly done.Price was half of what I was due to pay. No complaints about anything.

Contract from EE was coming to an end so thought I'd give them a ring as heard good things. So glad Idid! First Class customer service from start to finish. Installed next day, sorted everything with EE, even refunded what was left on my contract. Great communication from actual humans, and local so even better! Would definitely recommend

A good experience all round. All people we had contact with have been friendly and professional and service was up and running without any issues.

I've been with Alncom since the cabling was first installed, and they're the best in the business. I have a 925 mb up/down service as I send large files for work, and have never had any issues. My recent botched attempt to install some parental-control features resulted in a loss of router function which was solved quickly on a Friday evening. Customer service is second to none, and responsiveness guaranteed.

Service has been excellent since we joined. Internet speeds are great and no outages. Staff are local and friendly. Would highly recommend.

After being with BT for many years I didn't realise what good customer service was until I signed up with Alncom. I signed up on the 6th of January and the intallation was done on the 7th, the three technicians were very good and made no mess whatsoever in the house. I was talked through the operation of the new hardware and shown how to work the Nokia app. Quite a contrast from BT where the new router arrived in the post with the bare minimum of instructions provided. Customer care afterwards has been fantastic, I have had several phone calls to Alncom regarding direct debits, etc. and the phone has been answered instantly and the query resolved immediately, not like sitting in a queue for 20 minutes and then not getting your problem sorted like BT. 300mbs broadband and great customer service for less money than I was paying BT for a far inferior product in every respect! I recommend Alncom wholeheartedly!

Alncom kept in touch with us about setting up a Broadband contract with them once we had agreed. They were clear on what we needed to do.
They closed our account with our previous provider and once we had an installation date the process was very seamless.
The guys who came were lovely, very friendly, polite and courteous and knew what they were doing. They answered our questions and left the room tidy. They checked the download speed in all rooms before leaving.
Alncom followed up with us about a week later to check that everything was ok; they have given us all the information we need should we ever need to every contact them with a problem.
All in all - excellent service.

As soon as we lodged a problem with this company we felt like a priority. Their communication with us was excellent and although it wasn't a straight forward problem they were determined to sort it for us and they did. The engineer who came out was both pleasant and extremely helpful. We were delighted with the whole service.

Very few issues, and on the rare occasion they have occurred, have been promptly resolved