Alpha Warranty Services Avis 783

I was sold a truck that after only a couple weeks was in the dealership with a $5300.00 repair bill. Alpha warranty paid for everything listed on the contract. Nothing more, nothing less. It saved me $3500.00.

Currently in the midst of having to do a repair for my vehicle I recently purchased a few months ago. Was a bit overcome with anxiety bc, who wants to deal with unexpected repairs right? With that said I brought my car to my trusted mechanic of almost 10yrs, who’s worked on my previous vehicles. The claims process was super smooth and quick! Even the woman who handles the claims at the shop raved about how easy and straightforward it was. Mentioning how with other Warranty companies she usually has to jump through multiple hurdles and headaches during the claims process, and this experience was night and day for her. I value her opinion bc, with my other vehicles they had different Warranty companies and this was the first time she went out of her way to express her satisfaction. I know some people are a bit apprehensive about purchasing warranties, as some really don’t help and it sucks when you’ve given them your hard earned money. With my experience with vehicles, it’s important to find the right one and know what you’re actually paying for. If the time comes and you end up having to do a repair whether major or small, when you see that bill amount and only have to pay your deductible, that’s when you really see the value of having a GOOD warranty company. So as of right now I’m extremely pleased with Alpha, being reliable and covering me in my time of need! Money well spent!

Good communication and easy to work with!

Quick payment! Easy claims process! Thanks Alpha!

Very efficient, great communication and service. We are very pleased with the whole experience. They honored our extended warranty without a battle. Thanks Alpha, Country Chevrolet and all the staff!

Billy Zydowicz is great to work with. Kept me informed on repairs

Limitations of warranty were not thoroughly explained which becomes a Worthless expenditure! Seals may not be covers but neither are $10k plus in needed repairs to remove parts and reinstall with new seals. Oversold by dealer! No coverage after 18 months of use, full maintenance on a 2011 low
Mile Acura MDX 78k the exact car I wanted from a 3rd party dealer who recommended the expensive extended warranty! Now the mail seal oil pump, coils, spark plugs and 4 of the six cylinders have failed to a coat of $10k +/-, the warranty (insert laughter here) will cover $108.00 of one part which requires a $100 deductible coat to me. Dumping the car for a new one at considerable cost. Aloha alpha! Submitting a refund to the dealer after being misinformed on how this process works. I will make one attempt by mail with all required documentation copying my lawyer and the state attorney general’s office. Extended warranty = pure profit!

Currently my vehicle is in the shop since 9/13 has not been repaired called spoke with Josie stated claim is denied. ? When i call the recording states claim being reviewed at the moment ask to speak with a member of management Josie stated i will send a email for someone to reach out to you. So no management on site to help and worst 😒 it will take 48 hours before someone returns my call and speaks with me concerning the claim. This is ridiculous never again will I purchase a extended warranty worst of all the Boerne dealership recommended them.

Repair shop said I might have to wait for claim to be approved, but I didn't. Shop called me same afternoon and told me the good news. Claim approved same day. Able to pick up my car at quitting time.

Complete scammers. They will take your money and won’t help you out when you need it. Paid them 3000 dollars and had 2800dollars in repairs and they wouldn’t pay a penny of that. They should be investigated

Gave me no issues getting repairs done.

Quick response and approval.

We have an ongoing battle with Alpha Warranty since 07/02/2024 when our car went into the shop for a transmission gear failure. On many occasions the shop submitted the requested information, yet somehow only some was received, while the photographic documentation managed to not get there. Somehow only selected documentation, all sent to the same email address, made it through to the claims adjusters. Over two weeks of run around later it was necessary to get our car back and continue this as a reimbursement request. On 08/02/2024 Alpha Customer Support supplied us via email the information needed to process the request for reimbursement. On 08/21/2024 we submitted all of the outlined documentation. Additionally on 08/23/2024 I supplied them with the photos from the shop that they were never able to figure out how to open and view. We are approaching the 14 day mark after the last submission of information with zero follow up with us or to the shop that was used for repair. We are out $1979.12 with no end in sight.

After further review of their BBB profile, we unfortunately see that we are far from any exception as it appears their business model is to collect your money and wear down the policy holder to ensure that follow up will cease and claim payment is never issued. From the call center to the "floor supervisor", no one has any answers and I am able to routinely catch them in their own deceit and misdirection.

I highly advise anyone to STAY AWAY from Alpha Warranty. Put the money that would be used to buy a policy from Alpha Warranty into a savings account and let it sit there till needed. At least when the time comes, you know that the repairs will be paid for and hours of your time will not be wasted.

Update as of 09/11/2024.
If one was to look up obfuscation, a link to the reimbursement process and most likely general practices of operating would be there. We were just informed that the email sent to us from them was incomplete in the total details needed. Originally we were instructed in writing to submit the following
for reimbursement:
1. Invoice of repairs (facility details / date of repair / detailed description of issue / diagnosis, parts, and labor / VIN)
2. Receipt showing the facility was paid and vehicle was picked up, and a proof that payment was made by us.
3. Brief explanation of why prior contact was not made. In this case contact was made, we did not have the luxury of waiting for weeks on end to get the car back.
As previously outlined, all of this was submitted as requested on 08/21/2024 and 08/23/2024 the photos Alpha's adjusters had originally requested from the facility.

Today's contact has brought about that the claim is/was denied as all of the information was not provided. We were expected to know that additional information, not included in the guidelines for reimbursement email sent to us, was not available for review and thus the claim could not be processed. Not once we were contacted to supply this additional information / documentation to aid in the claims process. Now, seven weeks later, I am to contact the repair facility to see if they still have the transmission and get additional documentation on the gear failure above what we were initially asked to provide.

Hands down this is a combining of the two separate processes of a pre-approved repair and an unapproved (re-reimbursement after the fact) repair. Every time they get pinned down on what is required, the stipulations of a successful payment of claim changes to which ever guidelines best fit to avoid the servicing of our valid claim.
------------------------------------------------------------

In reply to Alpha Warranty. With great frequency, I have contacted your front line support staff to only get the runaround and finally pawned off on having a floor supervisor call me 24 to 48 hours later so they are able to further research my situation. When the floor supervisors did get back to me, amazingly enough these were the only two times anyone from Alpha reached out to us during the entire process, their knowledge base from all of the research that was done into my situation was less than the original call center employee had when they picked up the phone and said hello.

Your "hat in hand" reply here is no different than multiple assurances of service and well wishes that "if they could do something, they would" I get each time I am given the runaround when I call in. After my latest call received from another floor supervisor from all of their in depth research done in our claim, I saw that once again my time was wasted and nothing was achieved. At this point all avenues against Alpha are being researched.

Fast and professional, covered cost of repair

Great customer support and service. Fast, efficient and reliable process. Having confidence in a stressful situation and knowing they actually have your back to get your vehicle taken care of is a huge relief. Thank you!

Seguin Chevrolet was very helpful and gave great customer service

Just bought the vehicle it starts making a noise. Take it to dealer ship and alpha does not do business with them. Want fix our car over $1200 what a piece of junk company.