Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

My name is Jeremiah Jamison, and I purchased the premier warranty package that is supposed to cover everything on my vehicle. I have had this vehicle for 8 months and barely drive it. The front differ... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had an issue with the coolant control valve on my wife's car. What sounded like an $800+ job is being covered by Alpha Warranty Services, and we're only paying our $100 deductible. Definitely worth... Voir plus

Noté 4 sur 5 étoiles

There was much deception in the sales pitch. I was supposed to have a 100.00 deductible and ended up paying 530.00 of a needed repair. The only reason I purchased this warranty is because I am on a fi... Voir plus

Noté 5 sur 5 étoiles

Honestly, at first I was worried about my claim being approved, but now that I know it has been approved for sure, I am so grateful to have sided with Alpha. Hopefully the shop does the same with thei... Voir plus

À propos de l'entreprise

  1. Association ou organisation

Écrit par l'entreprise

Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

783 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 96 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Alpha warranty is the best!!!

Alpha warranty is the best purchase I have made in a long time. I have had three nails in my tires in less than 2 years and they happily processed three approvals for full tire replacements. I would absolutely purchase another warranty and I would HIGHLY recommend Alpha to my friends and family. The real deal!

13 août 2024
Avis spontané
Noté 5 sur 5 étoiles

We've had warranties before

We've had warranties before, and they've always been good to us. We were a little skeptical with this one. You did this a solid. We are very happy with our
Purchase and the quality of work

12 août 2024
Avis spontané
Noté 5 sur 5 étoiles

This company did a great job if I can…

This company did a great job if I can tell anything don’t just trust it dealers contact this company directly an make sure that what the dealer is telling you is true cus there liars an this company is not trustworthy not the dealer
good job

28 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Easy and efficient

Dealership took care of contacting alpha and they got the warranty repairs approved and quickly and got me back on the road.

29 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Easy Alpha Claims Approval

This is exactly why I purchased a warranty through Alpha Warranty. Easy claims process so I can get back on the road👍🏼 Thank You!

3 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Thank You!

My claims experience was excellent, even though it was extensive and a lot of back and forth as far as getting failures/ evidence in and having to be patient with the process under my frustrations this has been a learning experience for me and I have learned a lot during this process. The Alpha team as well as the repair facility has been very helpful and provided on time assistance to me. Thank you and may God Bless!

31 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

I have always been hesitate to buy…

I have always been hesitate to buy these extended warranties, but took a chance when purchasing vehicle 3 months ago. Asked Dealership what was "NOT" covered as is usually the case. Answer... all leaks and etc which is notorious for BMWs. So 3K$ later and 3 months took car to BMW dealer for coolant leak. ....Oh, thats not covered because it is a metal hose, not a rubber hose for the coolant is cracked and leaking. Passenger Restraint Malfunction is not cover either. I knew i shouldn't have spent the money on this policy.. Beside the dealership that i bought vehicle from, their service department had only success with a few claims from this company. Service Dept recommend other companies.

18 juillet 2024
Avis spontané
Logo de Alpha Warranty Services

Réponse de Alpha Warranty Services

Dear Ozell, Thank you for taking the time to share your experience with us. We genuinely regret to hear about your dissatisfaction and understand your frustration regarding the coverage of your recent claim.

Regarding your claim (#CL10443412), we would like to clarify the situation:

Non-Covered Components: Your claim was denied because the components in question were not covered under your Vehicle Service Contract (VSC). Specifically, under line #1 in the "What is Not Covered" section, it states: “Any part not listed in the PLAN COVERAGE YOU selected.” Your contract is designed as a powertrain contract, which primarily covers internally lubricated components such as the engine, transmission, and differentials.

Coolant Leak and Passenger Restraint Malfunction: We understand your concern about the coolant leak and the passenger restraint malfunction. Unfortunately, as these parts are not listed under the covered components in your selected plan, they fall outside the scope of your warranty.

Dealership Communication: We apologize if there was any misunderstanding or miscommunication at the dealership regarding what is covered under your plan. We strive to ensure that all our dealer partners are fully informed about the details and limitations of the Alpha Warranty Services vehicle service contracts they present to their customers.

We regret that your experience did not meet your expectations. Your feedback is invaluable to us, and we will use it to improve our dealership training. If you have any further questions or need additional assistance, please feel free to reach out to our customer service team at 800-662-5519.

Noté 5 sur 5 étoiles

Alpha Warranty Services was very…

Alpha Warranty Services was very helpful when I called to check if my vehicle issue would be covered. They clearly explained the information needed for repair approval. I contacted my mechanic, who then coordinated with Alpha, and my vehicle issue is now covered. Alpha provided payment to the mechanic, and the repairs are underway. Thanks to Alpha, I'll be back on the road soon.

15 juillet 2024
Avis spontané

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