Well it starts with the ease of scheduling, that's convenient. Then the promptness of the techs, they showed up when they were scheduled. The technician complete knowledge and expertise in what he was... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The guys that show up at the house are always absolutely wonderful, polite, Clean and professional. But we recently had an alarm go off, and the person on the phone helping us was less than helpfu... Voir plus
L'entreprise a répondu
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... Voir plus
L'entreprise a répondu
I have been a customer now for over 30 years. Always received prompt and courteous service from anyone I have spoken with from sales department to installers to the central Station employees ( and ear... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de surveillance
- aussi dans
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de systèmes de sécurité
- Installateur de systèmes de sécurité
À propos de American Alarm and Communications, Inc.
Écrit par l'entreprise
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Coordonnées de contact
297 Broadway, 02474, Arlington, Etats-Unis
- 781-641-2000
- jlafond@americanalarm.com
- americanalarm.com
4,7
Excellent
759 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Techs were on time and courteous.
29 septembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for the feedback! Our technicians understand how valuable your time is and aim to address customer needs quickly and thoroughly during every visit. Please let us know if there's anything else we can help you with. -The American Alarm Team
Everything was great as usual. thanks again.
Everything was great, as usual. Thank you!
19 septembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for sharing your feedback! Our goal is always to deliver dependable service during every customer interaction, and we’re glad your experience reflected that. -The American Alarm Team
Two techs arrived to perform a "health…
Two techs arrived to perform a "health check". Neither appeared to know what they should be checking. The service was priced right - free.
18 septembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback. We’re sorry you feel your recent wellness inspection didn’t meet expectations. We would like to highlight that one of the visiting technicians is an apprentice who is continuing to build on his skills and confidence in the field. However, upon review of your account, we can see that the techs performed and logged all required work involved with your wellness inspection, including checking the health of the battery, cleaning motion sensors, and checking for any faults on the keypad—all of which are in good standing. Please let us know if we can be of further assistance. -The American Alarm Team
There is no follow through.
17 septembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback. We appreciate the opportunity to review and address your concerns. This helps our teams learn and to provide better service in the future. If there is anything else we can do please let us know.
Sincerely - The American Alarm Team
A wonderful and responsive company
Always friendly and helpful people when I call with a problem or a question. Professional and courteous service people for the alarm system.
17 septembre 2025
Réponse de American Alarm and Communications, Inc.
Thanks for your review! We're delighted that you consistently find the team's response to be friendly and accommodating to your needs. Our team strives to make sure each interaction helps customers, like you, feel supported and protected using your system. We look forward to assisting you again in the future. -The American Alarm Team
Great Experience
Tech was efficient, pleasant, timely.
Completed work quickly and answered all questions knowledgably.
18 septembre 2025
Réponse de American Alarm and Communications, Inc.
We’re glad to hear your technician delivered such great service. Our team is trained to resolve issues and explain things clearly so you feel confident in your system. Thank you for letting us know and for recognizing their expertise! -The American Alarm Team
Great service!
15 septembre 2025
Réponse de American Alarm and Communications, Inc.
We greatly appreciate your feedback. It’s our mission to make every service visit as smooth and reassuring as possible, and we’re glad your experience reflected that. Please don’t hesitate to reach out if there’s anything more we can do for you. -The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for the kind words! We’re thrilled to know our technician provided a wonderful experience. Our team works hard to pair professionalism with personalized service, and it’s nice to see that recognized. We look forward to serving you again in the future. -The American Alarm Team
Fast service.
10 septembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for noticing the efficiency of our service team and for letting us know this was a highlight during your recent visit! Service techs are trained to work quickly and efficiently—to ensure each job is done correctly. We look forward to providing you the same great service in the future. -The American Alarm Team
Service rep was professional and did a…
Service rep was professional and did a great job
9 septembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for your review and the kind words about your service tech. Our team works diligently to make every service call a positive experience, and it’s great to hear they succeeded with yours. Please let us know if we can be of further assistance. -The American Alarm Team
The person who helped me with my system…
The person who helped me with my system was knowledgeable, articulate, patient and solved all of my issues.
8 septembre 2025
Réponse de American Alarm and Communications, Inc.
We appreciate your feedback! Our entire team, from sales to techs, aims to be knowledgeable and patient to effectively address customers' unique needs. It’s nice to know their efforts came through to resolve your issues. Please don't hesitate to reach out if you have any further questions or need additional assistance. -The American Alarm Team
Knowledgeable staff giving clear…
Knowledgeable staff giving clear explanation of all factors and available options to get the most suitable resolution.
29 août 2025
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback. Our team takes pride not just in fixing problems but also in how they interact with customers. We’re glad your technician’s professionalism made your service visit a positive one. Please let us know if we can be of further assistance. -The American Alarm Team
From my first phone call to the…
From my first phone call to the installation to a follow up appointment to make sure everything went well. It was a 20 on a scale of one to 10!
4 septembre 2025
Réponse de American Alarm and Communications, Inc.
We’re thrilled to hear that every step of your experience exceeded expectations! We’ll be sure to share your kind words with our team. We look forward to providing the same quality of service to you again in the future. -The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review. We know your time is valuable, so our technicians work hard to be punctual and efficient on every visit. It’s great to hear your experience reflected that commitment. We look forward to providing the same quality service in the future. -The American Alarm Team
Agent did a good job
26 août 2025
Réponse de American Alarm and Communications, Inc.
We’re pleased to hear your technician left a positive impression. Every member of our team is trained not only to solve technical issues but also to make the process as clear and stress-free as possible. We’ll be sure to share your comments with them—they’ll be glad to know their efforts made a difference. -The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback! We’re proud that our team delivered the professionalism and clear communication our customers have come to expect. Our goal is to make every service visit simple and stress-free. Please let us know if we can be of further assistance. -The American Alarm Team
Artie did a great job and resolved my…
Artie did a great job and resolved my problem quickly.
He gets 5 stars
1 septembre 2025
Réponse de American Alarm and Communications, Inc.
Thanks for your feedback. Our technicians take pride in combining professionalism with personalized care to address specific customer needs. We’re glad this stood out during your visit. We'll be sure to pass along your kind words to Artie. If any other needs arise, please don't hesitate to contact us. - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thanks for sharing your experience. Providing timely, professional support is something we take pride in, and we look forward to assisting you again whenever needed. -The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback! Clear and timely communication is as important to us as the service itself, and we’re pleased this stood out during your experience. Please don’t hesitate to reach out if we can assist you again. -The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thanks for leaving a review about your recent service visit. Our technicians understand how important customers' time is, and they make every effort to be punctual, work efficiently, and minimize any disruptions to daily operations. We look forward to providing the same quality service in the future. -The American Alarm Team
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