Well it starts with the ease of scheduling, that's convenient. Then the promptness of the techs, they showed up when they were scheduled. The technician complete knowledge and expertise in what he was... Voir plus
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Lisez les avis des autres
The guys that show up at the house are always absolutely wonderful, polite, Clean and professional. But we recently had an alarm go off, and the person on the phone helping us was less than helpfu... Voir plus
L'entreprise a répondu
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... Voir plus
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I have been a customer now for over 30 years. Always received prompt and courteous service from anyone I have spoken with from sales department to installers to the central Station employees ( and ear... Voir plus
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À propos de l'entreprise
- Magasin de matériel de surveillance
- aussi dans
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de systèmes de sécurité
- Installateur de systèmes de sécurité
À propos de American Alarm and Communications, Inc.
Écrit par l'entreprise
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Coordonnées de contact
297 Broadway, 02474, Arlington, Etats-Unis
- 781-641-2000
- jlafond@americanalarm.com
- americanalarm.com
4,7
Excellent
759 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The 2 gentleman that came were were kind
The 2 gentleman that came were were kind and courteous
18 décembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback on our team that visited you recently. This is exactly what we hope to hear! If there is anything else we can do to help please let us know.
Sincerely - The American Alarm Team
The repairman was prompt
The repairman was prompt, courteous, took his time, explained things to us, and the work that was done was excellent.
10 décembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for taking the time to tell us about your experience! If there is anything else we can help you with please let us know.
Sincerely - The American Alarm Team
Service person was knowledgeable and…
Service person was knowledgeable and completed his tasks very efficiently as well as reporting want he found.
17 décembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for taking the time to let us know how our service tech did. We appreciate hearing how well our employees are doing. If there is anything else we can do to help please let us know.
Sincerely - The American Alarm Team
America Alarm and Communications
America Alarm and Communications, Inc delivers reliable security solutions with professionalism. The installation was smooth, and the team took the time to explain all the features. It's trustworthy choice for anyone wanting peace of mind at home or work.
30 novembre 2025
Avis spontané
Réponse de American Alarm and Communications, Inc.
Thank you for your review. At this time, we are unable to confirm that you’re an American Alarm customer. Please contact us at jwing@americanalarm.com with your name and location so we can better assist you. Sincerely – The American Alarm Team
2 wonderful and attentive Service…
2 wonderful and attentive Service Agents 🚨 Dee and Zach - who walked me thru the bldg. I am the new Facilities Maintenance Manager- Gary🎅🏼
9 décembre 2025
Réponse de American Alarm and Communications, Inc.
Thanks for leaving a review. Our technicians work hard to combine technical know-how with personal care, and we're glad that balance came through during your recent walk-through. If any needs arise, please feel free to reach out; we're here for you! Sincerely – The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for your review. We’re pleased to have addressed your needs in a timely manner. We understand how important quick, reliable service is when it comes to your safety and security. Please don't hesitate to reach out if we can be of further assistance. Sincerely – The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for your review. Since sharing your concerns, we're pleased to report that a manager has been in contact with you. We're glad we were able to address and resolve those points. We appreciate your business. Please let us know if we can be of further assistance. Sincerely – The American Alarm Team
Previously
Previously, wrote a poor review. There was a miscommunication about the replacement of the battery in the system.
The actual inspection was well done and the battery was replaced with the only expense being the cost of the battery.
8 décembre 2025
Avis spontané
Réponse de American Alarm and Communications, Inc.
Thank you for updating your review and giving us the opportunity to make things right. We’re glad to hear the inspection went well and that the battery issue was resolved with only the cost of the replacement.
We apologize for the earlier miscommunication and appreciate your patience and understanding. If you ever have any questions or need further assistance, we’re always here to help. Sincerely – The American Alarm Team
Dependable
For 6 years now I have entrusted American Alarm with monitoring and maintaining my alarm system. I have never been disappointed. They have always been dependable, pleasant and prompt.
24 novembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review. Our techs work hard to provide dependable, timely service. We're glad this stood out during your recent service visit. We also appreciate the trust you’ve placed in American Alarm over the past six years. If you ever need anything or have questions about your system, we’re always here to help. Sincerely – The American Alarm Team
Happy with the team
The team arrived in timely manner, appeared confident about the task and were courteous
17 novembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for sharing your experience! Our technicians aim to be courteous, professional, and respectful of your time and property, so it’s fantastic to know these traits stood out during your service. Let us know if there is anything else we can assist you with. Sincerely – The American Alarm Team
convenient and quick installation of…
convenient and quick installation of new batteries
13 novembre 2025
Réponse de American Alarm and Communications, Inc.
We truly appreciate your feedback! Our goal is always to deliver dependable service with minimal disruption, and we’re glad your experience reflected that. Please let us know if we can be of further assistance. Sincerely – The American Alarm Team
Me gustó mucho
27 novembre 2025
Avis spontané
Réponse de American Alarm and Communications, Inc.
Thank you for reaching out to American Alarm. Unfortunately, we cannot confirm you are one of our customers. If you could please contact us at jwing@americanalarm.com and provide your name and location we will be happy to address your concerns.
Gracias por comunicarse con American Alarm. Lamentablemente, no podemos confirmar que usted sea uno de nuestros clientes. Si pudiera contactarnos a jwing@americanalarm.com
y proporcionarnos su nombre y ubicación, estaremos encantados de atender sus inquietudes.
worker is a fine gentleman who knows what he is doing
The gentleman who came out to service the system has been here in past years and knows the system and the set up. He worked efficiently and did his job well.
24 octobre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for your review! We’re glad to hear our technician’s familiarity with your system helped make your service visit smooth and efficient. We appreciate your continued trust and are always here if you need anything. Sincerely – The American Alarm Team
Technician was thorough and helpful
Technician was thorough and helpful, explaining the why's and wherefores of what he needed to do and also explaining things that we should be doing for our own safety.
I believe his name was Art and we would welcome him back anytime.
We have been customers for over 40 years and we have always been pleased with the services provided.
6 novembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for your thoughtful feedback. We’re glad Art provided thorough, knowledgeable service. Empowering customers with safety knowledge is what we strive for. We also appreciate your 40 years of loyalty and the trust you continue to place in us. Please reach out anytime if we can help further. Sincerely – The American Alarm Team
Your tech was very knowledgeable.
17 novembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback! We’re glad to hear that our technician was knowledgeable and able to assist you. Our team takes great pride in providing professional, reliable service, and we appreciate you taking the time to share your experience. Sincerely – The American Alarm Team
I found American Alarm and particular…
I found American Alarm and particular Keith outstanding. He was knowledgeable, professional, and was able to make a very complicated situation, manageable.
10 novembre 2025
Réponse de American Alarm and Communications, Inc.
We’re thrilled to hear that Keith was able to guide you through a complicated situation with professionalism and clarity. We’ll be sure to pass your feedback along to him. Thank you for your trust in American Alarm; we're always here if you need anything. Sincerely – The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thanks for the feedback on your recent service visit. Our techs work hard to be thorough, professional, and helpful; thank you for recognizing Ray's effort. Please let us know if we can be of further assistance. Sincerely – The American Alarm Team
The tech was very knowledgeable
The tech was very knowledgeable, Professional and Friendly. He got the job done. I was very happy with the service when completed.
8 novembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for sharing your feedback! Our technicians take pride in combining technical skill with professionalism, and we're thrilled to hear that this was evident during your visit. We look forward to providing the same quality service to you in the future. Sincerely – The American Alarm Team
The quick response when my alarm goes…
The quick response when my alarm goes off
The very skilled technicians that have answers for me when I call..this means alot to me
5 novembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback. Our technicians are committed to making sure every customer feels comfortable and confident with their system. Education and support are just as important to us as the service itself, and we’re glad you feel cared for when reaching out to our team. Please let us know if we can assist you further. -The American Alarm Team
The American Alarm Technician
The American Alarm Technician, Dan, was excellent and checked out my entire system and wireless contacts to make sure that everything was working properly. American Alarm is great and it is very reassuring to know that my home is protected.
15 septembre 2025
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review! It’s rewarding to hear that our technicians made a positive impression. They work diligently to ensure every customer feels supported, informed, and protected—your feedback lets us know they’re on the right track. Please let us know if we can be of further assistance. -The American Alarm Team
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