Well it starts with the ease of scheduling, that's convenient. Then the promptness of the techs, they showed up when they were scheduled. The technician complete knowledge and expertise in what he was... Voir plus
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Lisez les avis des autres
The guys that show up at the house are always absolutely wonderful, polite, Clean and professional. But we recently had an alarm go off, and the person on the phone helping us was less than helpfu... Voir plus
L'entreprise a répondu
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... Voir plus
L'entreprise a répondu
I have been a customer now for over 30 years. Always received prompt and courteous service from anyone I have spoken with from sales department to installers to the central Station employees ( and ear... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de surveillance
- aussi dans
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de systèmes de sécurité
- Installateur de systèmes de sécurité
À propos de American Alarm and Communications, Inc.
Écrit par l'entreprise
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Coordonnées de contact
297 Broadway, 02474, Arlington, Etats-Unis
- 781-641-2000
- jlafond@americanalarm.com
- americanalarm.com
4,7
Excellent
759 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service and employees!
We have been using American Alarm for many years and have had nothing but positive experiences with them. From the initial contact all the way through to the techs that do the installations have been wonderful and so easy to work with.
23 février 2026
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review. We’re thrilled to hear that every part of your experience, from initial contact to installation, has been positive. We’re proud that our team has made working with us easy and enjoyable over the years. We appreciate your continued trust over the years.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for your review. We’re pleased to hear the technician’s expertise stood out during your visit. Our technicians are thoroughly trained to identify system errors, reduce disruptions, and keep your systems operating properly. Your confidence in our service means a lot; please know we’re always here when you need us.
Sincerely - The American Alarm Team
Thank You
OMG, I FORGOT about my appointment today. Time is $$, and a non-renewable resource. It is my JOB to remember. STILL, they were understanding and re-scheduled for me. GRATEFUL
27 février 2026
Réponse de American Alarm and Communications, Inc.
We appreciate you taking the time to leave a review. We understand that customers live busy lives and that things come up. Our team aims to accommodate availability as best as possible, and we're glad we are able to do that for you. Thank you for trusting us with your safety and security. Please reach out if any needs arise.
Sincerely - The American Alarm Team
As always,the staff at American Alarm…
As always,the staff at American Alarm is polite, courteous and very helpful. They are patient with my questions and give back very positive advice.
19 février 2026
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback. We’re glad to hear our team continues to provide polite, courteous, and helpful service. We want to make sure you feel empowered using your system, and we are happy to make that happen by answering questions and giving guidance whenever needed. Please don't hesitate to reach out with any requests.
Sincerely - The American Alarm Team
Good job I’m happy
24 février 2026
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review. Customer satisfaction is one of our primary goals, and we're pleased to see this was reflected during your visit. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thanks for sharing your experience with us. We know inviting a technician into your home or business is a matter of trust, and we’re proud that our team delivered the professionalism and efficiency you expect. We look forward to continuing to provide you with reliable service whenever you need it.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
We’re grateful for your feedback and thrilled to know our team has been there to assist you with care over the years. Your confidence and peace of mind in our service remind us why we’re in this business. Please know we’re always here when you need us.
Sincerely - The American Alarm Team
Your service guy was very pleasant to…
Your service guy was very pleasant to work with and he provided excellent service.
23 février 2026
Réponse de American Alarm and Communications, Inc.
Thank you for your thoughtful feedback! Our technicians take pride in more than just solving problems; they aim to provide peace of mind with every visit. We’re glad you felt supported, and we look forward to providing the same quality service in the future.
Sincerely - The American Alarm Team
the technician did his job correctly…
the technician did his job correctly and in a timely manner.
13 février 2026
Réponse de American Alarm and Communications, Inc.
Thanks for your review. Our technicians understand how important it is to minimize disruptions during service visits. We’re pleased to know your technician was able to resolve your needs promptly and professionally. Please don't hesitate to reach out if any needs arise.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review. Our team aims to provide dependable, efficient service for every customer, and we're glad this was reflected in your experience. We'll be sure to let Neal know he's become a trusty resource. Please don't hesitate to reach out if we can be of further assistance.
Sincerely - The American Alarm Team
Great customer service & knowledgeable…
Great customer service & knowledgeable staff.
The staff located on Highland Ave. Salem, Ma. always met my needs.
9 février 2026
Réponse de American Alarm and Communications, Inc.
Thank you for your review! We’re glad to hear you’ve consistently received great customer service and knowledgeable support from our team on Highland Ave. Meeting our customers’ needs is our top priority, and we appreciate you taking the time to share your experience. We look forward to providing you the same great service again.
Sincerely - The American Alarm Team
helped us familiarize with the newly…
helped us familiarize with the newly replaced alarm monitoring pads as they did not come with a booklet for new users.
12 février 2026
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review; we value your feedback. Our technicians work to ensure you feel confident using the system entrusted to keep your family safe. Please don't hesitate to reach out if we can be of further assistance.
Sincerely - The American Alarm Team
Great experience
Experience to date with this company has been great. Installed monitoring systems 2 years ago. Provide annual inspection to confirm all is working well. Always available in the event of questions or service
11 février 2026
Réponse de American Alarm and Communications, Inc.
Thank you for your review. We're happy to hear you're satisfied with the service and assistance you've been receiving. We appreciate your continued support and look forward to providing you with the same dependable service in the future.
Sincerely - The American Alarm Team
The worker that did the conversion on…
The worker that did the conversion on our alarm(I forgot his name.Sorry!!!)is the nicest person and very very professional. Thank you 👍
6 février 2026
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review. We’re glad to hear your recent service visit was handled smoothly and professionally. We aim to ensure upgrades are completed with care and attention to detail, and we’re happy that was your experience. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Service tech Scott was great
Service tech Scott was great, home office team was easy to work with.
26 janvier 2026
Réponse de American Alarm and Communications, Inc.
Thank you for your feedback! We’re glad to hear Scott provided great service and that the team made the process easy. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Sincerely - The American Alarm Team
American alarms did everything possible…
American alarms did everything possible to fix the problem and couldn't do it immediately but called back the next day and all was fixed.
2 février 2026
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review about your recent visit. We apologize we weren't able to accommodate your preferred day but appreciate your flexibility the following day. We are glad to hear our techs were able to resolve the problem with your system. Please don't hesitate to reach out with any other needs.
Sincerely - The American Alarm Team
Great customer service
Great customer service, responsive, and got someone onsite to resolve our issue quickly.
16 janvier 2026
Réponse de American Alarm and Communications, Inc.
Thank you for your review. We understand how disruptive service visits can be, which is why our team works hard to respond quickly to resolve issues without unnecessary delays. Please let us know if we can assist you further.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc.
Thank you for sharing your experience! Our technicians aim to be courteous, professional, and respectful of your time and home, so it’s great to know these traits stood out during your visit.
Sincerely - The American Alarm Team
Prompt, professional & friendly
The Tech arrived promptly, and was professional & friendly.
15 janvier 2026
Réponse de American Alarm and Communications, Inc.
Thank you for leaving a review. Our service team works closely together to ensure every visit is efficient, professional, and thorough. It’s great to hear that this commitment was reflected in your experience. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
The folks that I dealt with were…
The folks that I dealt with were friendly ,helpful, and understanding of my needs. I would recommend them to anyone
14 janvier 2026
Réponse de American Alarm and Communications, Inc.
We’re grateful for your feedback. Building strong customer relationships through consistent, reliable service is important to us. We’re happy to hear this effort is evident during interactions with our team. Please let us know if we can assist you further.
Sincerely - The American Alarm Team
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