American Tall Avis 

343
TrustScore 3.5 sur 5

3,5

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Noté 2 sur 5 étoiles

CC charged July 10. Order anticipated to arrive July 20. Tracking shows it spent July 13-18 traveling the 33 miles from Sumner, WA to Seattle. Certainly not the choice of anyone who’s in a hurry.

L'entreprise a répondu

Noté 1 sur 5 étoiles

Overpriced terrible quality they were, tight in the arms loose in the gut, paper thin see-through, and the most astounding part literally still short! Tried to return customer service is abysmal refus... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Easy to order, easy exchange or return and great value for the quality! Only contact has been online and haven't needed any additional assistance due to simple process online.

L'entreprise a répondu

Noté 5 sur 5 étoiles

6'9" / 280 here. American Tall has hit a homerun with their offerings. This is the first and only place that I can go shop and be certain that they will have my size. In fact, it's literally change... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements
  2. Magasin de vêtements pour hommes
  3. Magasin de vêtements pour femmes

Écrit par l'entreprise

American Tall makes quality clothing for tall men from 6'0" to 7'1" and tall women from 5'9" to 6'6". Designed thoughtfully and engineered proportionately to ensure the best fit possible. A family business since 2015, and now a leading brand in the tall community worldwide.


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3,5

Moyen

TrustScore 3.5 sur 5

343 avis

5 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

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3,5

Tous les avis

(343)

133 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great quality and quick delivery to Canada

Delivery was speedy and smooth. The pants quality seems great and I'll definitely order again.

23 avril 2025
Avis spontané
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Réponse de American Tall

Thank you so much, we greatly appreciate your support! Please let our customer experience team know if you ever have questions!

Noté 2 sur 5 étoiles

This used to be a much better company

I have placed several orders with this company. In the beginning i liked the company and they were much easier to contact. Now you will only get a chatbot that only wants to answer the questions they want you to ask. Prices have gone up sales are only for things they can't sell. They are very good about pushing you to buy what they want to sell not so good at helping you buy what you want. Now they want you to track your order through Shopify. Plan of giving Shopify your contact information so that it can be given or sold to other intrusive companies.

1 mai 2025
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Réponse de American Tall

We're very sorry for your experience. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
As for our pricing, we're committed to maintaining the high-quality and perfect fit you've come to expect from us. Due to rising costs, we've had to adjust prices to continue delivering the same quality items.
Additionally, you can track your package by signing in with your email on our website, we also email the tracking number once shipped! Please feel free to contact our customer experience team if you ever have questions.

Noté 5 sur 5 étoiles

Right clothing for tall, skinny people

For tall, skinny people it is impossible to find clothing in regular stores or online. American Tall is perfect. Great selection, excellent fit and instructions how to get the proper fit. Very reasonable prices.

3 mai 2025
Avis spontané
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Réponse de American Tall

Thank you so much for the kind words, we greatly appreciate your support! Please feel free to contact our customer experience team if you ever have questions!

Noté 5 sur 5 étoiles

The best place to shop for tall men and women!

I bought this for my son and he loves the fit and the quality of American Tall clothing. I buy a lot from this website and he is always happy with everything purchased. I will be ordering again soon.

1 mai 2025
Avis spontané
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Réponse de American Tall

Thank you for the support, we're glad your son is happy with the clothing! Please let our customer experience team know if you ever have questions!

Noté 5 sur 5 étoiles

Ordered many times, always great

Ordered many times, always a great experience. Top notch fit and style. Great customer service with returns/exchanges. I am a fan

29 avril 2025
Avis spontané
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Réponse de American Tall

Thank you so much for the kind words, we greatly appreciate your support! Please feel free to contact our customer experience team if you ever have questions!

Noté 5 sur 5 étoiles

American Eagle Tall does it right !

American Eagle Tall does it right ! Their survey is from a 1-to 5 stars. I'd give them a 10.
They do what they say they’ll do . Deliver on time . Their quality product reflects the pride and integrity of their representation of the clothing .
Clothing fits well.It’s my go to for fashionable clothing for my university grandson, before him it was his father’s brand .
Jackie L Ottawa

13 avril 2025
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Réponse de American Tall

Thank you so much, we greatly appreciate your support! Please let our customer experience team know if you ever have questions!

Noté 5 sur 5 étoiles

It fits perfectly, Looks great !!!

FINALLY! Clothes that fit me! Clothes that are high quality and not priced out of my range.

I can't say enough positive things about the shirts I've purchased through American Tall. Consistently, I've found good style and proper sizing.

Hoping American Tall will be around a long time.

14 avril 2025
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Réponse de American Tall

We're so happy the clothes are fitting well! Thank you so much for kind words, we greatly appreciate your support! Please feel free to contact our customer experience team if you ever have questions!

Noté 2 sur 5 étoiles

Poor CS and the clothes fit is all over the place

I've shopped with AT for a few years now, and I'm just about done with them. They have some decent to nice clothes. Pricing is slightly better than avg (but that isn't saying much as all retail is a massive rip off with extortionate pricing). But a few major things keep coming up that are just awful and really have forced me to look elsewhere for tall clothing.
First, their customer service is awful and just about non existent. I have sent them multiple emails over the years about an order issue that needed taken care of and they rarely responded! Not late, not a long time, almost never. I think they've responded 1-2 times out of 5-6 emails. And the few times they have written back to me, it sounds like it's some sort of AI robot talking to you, not a human. So that's a huge problem.
The second one, is that they have an AWFUL returns policy. They CHARGE YOU to return a product. I can't even remember the last time in life in the Western world when a company charged for returns. Which is ridiculous. Because they charge you an outrageously high fee like $9.95 or something like that to ship. And it's USPS. So you know it cost WAY less then that to actually ship it. Then they're SO cheap, that they charge the customer for a return. When 99.99% of all retailers offer free returns and have been doing that for 10+ years. HUGE problem and makes buying clothes with them a hassle. Plus, for whatever reason, their shipping times are VERY long and not acceptable. I've had packages take 5-7 business days to get to me in Ohio. They're warehouse is in Upstate NY! It's like 5 hrs away! And yet it takes 5-7 business days or 7-10 days sometimes for an order to get to me! Absolutely ridiculous that it takes that long and especially considering how much they charge for shipping. For 10 bucks, it should be 2 day shipping!
And third, their clothing isn’t all that great across the board. I’ve ordered everything from jeans, pants, dress shirts, casual plaid shirts, t-shirt, workout shirts, etc. And every single piece of clothing fits differently and some of them are lower quality, while some are regular quality. None of the pieces of clothing are high quality. I’ve ordered a bunch of tshirts from them in different colors, all the same size. Yet, they all fit drastically different. Some are long enough in the body, some are barely below my pants line!!! Some have short sleeves, others are long and baggy. Others fit in the body a bit snugger (slightly slim fitting, which is nice) while others are billowy ruck sacks! The jeans are thin and have sharp edges all over the material. The casual plaid shirts are all over the place in sizing, just like the tshirts. Some big and baggy, others normal fitting. But all are the same size. It’s just a mess.
And again, anytime I’ve tried to email them about any of these issues or shipping or anything else, they usually don’t even respond. And if they do, it’s an AI robot, not a human. It’s a shame, as it’s about time there were Tall clothing stores that make nice clothes that fit well. But the problems AT have are not acceptable and I have already moved on from them. I’m not saying I won’t ever shop with them again, but it would be a very rare situation if I did. Can not recommend this company and their clothes.

8 juillet 2024
Avis spontané
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Réponse de American Tall

We're sincerely sorry for your experience with us. We hope we can address some of the issues brought up. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. We can see that a few tickets have been create and our team has responded to all, we apologize if any of our replies were missed. Sometimes they go into the spam/junk/promotional folders depending on your email settings.

We offer three options for returns, you're welcome to opt for store credit or a size exchange which are free and have no charges, or you may opt for a refund, where a $9 label fee is charged. You're welcome to review our policy in more depth on our Help Center: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-Are-Your-Return-And-Exchange-Policies

We apologize if you've had difficulty finding the right size for our products. There will be different fits between products due to style, fit, and fabric. Sizing and fit information can be found on all product pages, however, our customer experience team is more then happy to provide further product information and sizing help if requested!

We appreciate the feedback, and it will be forwarded to the concerned teams. We sincerely hope that you give us another chance in the future.

Noté 5 sur 5 étoiles

I don't usually write reviews but an…

I don't usually write reviews but an exception this time.
I ordered trousers last Thursday from American Tall for the first time. and they arrived today 5 days.
Trousers are brilliant. Quality excellent fit excellent.
I was a little apprehensive due to some negative reviews but ordered one item to try.
Wow, love them so so pleased. Being 5ft 10. Long legs, I have always struggled. The tall size just perfect.
I have told all my tall friends here in England and they will order.
Ready to order more items. I do accept at times delivery and issues can arise and this doesn't help when you look forward to receiving an item but I can honestly state, the quickness of receiving them and the quality just spot on.

31 mars 2025
Avis spontané
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Réponse de American Tall

We greatly appreciate your support, and are so happy you're satisfied with your first order! If you ever have questions, please don't hesitate to contact our customer experience team, they're always happy to help: https://americantall.ada.support/chat/?greeting=

Noté 1 sur 5 étoiles

Stinks like mildew

The denim leggings have a warehouse mildew smell that won't come out. I've washed them twice with laundry soap, soaked in vinegar water for several hours, then washed twice again. Is it the dye that stinks? Or were these stored in a humid warehouse? Unwearable.

28 mars 2025
Avis spontané
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Réponse de American Tall

We're sincerely sorry you received jeans with an unpleasant odor. The smell is due to a wash treatment that is commonly used for jeans to give them their signature look. We can assure you that our items are safe for customer wear. We work closely with high-quality manufacturers so we can ensure that our clothing is produced as ethically as possible. We recommend washing in plain water and air drying the jeans to help remove the odor. Someone from our customer experience team has reached out through email to assist with this issue, please let them know if you have further questions or concerns.

Noté 5 sur 5 étoiles

Amazing

I placed my order on Saturday and I am going to receive it on Thursday. Thank you
I wish everything wasn't so expensive.

26 mars 2025
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Réponse de American Tall

Thank you for your support, we hope everything is fitting well! If you ever have questions, please don't hesitate to contact our customer experience team, they're always happy to help: https://americantall.ada.support/chat/?greeting=

Noté 1 sur 5 étoiles

Unsubscribed and will never order here again.

Ordered slippers at $72.00 total. Received them three weeks after ordering and then I received an invoice from UPS for $83.00 American Tall say they deliver to the States as well as Canada with no tariffs, taxes, or brokerage fees. Can't get hold of anyhone.
them. No phone or email, just chatting with and idiot robot. At the very least they could have informed me of the doubling of the cost so that I could cancel the order.

7 mars 2025
Avis spontané
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Réponse de American Tall

We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs, which were unexpectedly applied to shipments already in transit. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. If you can please contact our team, they will work with UPS to have the charges billed to our account. You can get into contact with them here: https://americantall.ada.support/chat/

Noté 1 sur 5 étoiles

I have dealt with American tall for 2…

I have dealt with American tall for 2 years and have spent $1500 there. There is always a problem. I have returned 4 pairs of leggings which I never got credit for and it is impossible to talk or email anyone in that company.

They don't even know who I( am and what my emaI is even though I can pull up my account at anytime. They are very inept and runs a very shaddy business. I will never shop their again. I believe in second changes but the have failed me over and ove and over again.

7 mars 2025
Avis spontané
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Réponse de American Tall

We're very sorry for your experience. We've looked into this and unfortunately there aren't any return requests entered for your orders. Someone from our Customer Experience Team has reached out, and you may confirm further return information so they can look into this for you.

Noté 5 sur 5 étoiles

Just got a UPS Invoice for $70 due to…

Just got a UPS Invoice for $70 due to ordering through American Tall. Ridiculous I have to pay for this after the product when they said they had free shipping for my order.

Quick edit: American Eagle made things right. I had already paid UPS so they issues me a gift card for twice the amount I had paid. I’ll definitely continue shopping with them moving forward.

8 mars 2025
Avis spontané
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Réponse de American Tall

We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs, which were unexpectedly applied to shipments already in transit. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. Again, we apologize for this inconvenience, and we're happy to see that you've been working with our team to have this resolved. Please let them know if you have further questions.

Noté 1 sur 5 étoiles

I am so disappointed

I am so disappointed! amazing clothes, poor poor poor business structure! this is ridiculous!!! I'm trying to return for size, it's literally been 2-3 weeks and i have gotten anywhere. waiting for a return label to be sent, American tall we will pay our own shipping what is the address???? autobots cannot run your business, i know elon musk has you thinking this is a thing but it's not.... what a waste of a good brand the clothes actually look, feel and fit amazingly...

7 mars 2025
Avis spontané
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Réponse de American Tall

We're sorry for the inconvenience. We can see that you've been working with our team, and they have provided you with a return label March 10th, however, it may have entered your junk/spam folder of your email. Would you kindly confirm on the ticket if you've received the label? Please let our team know if you have further questions.

Noté 3 sur 5 étoiles

I will have to say I love the clothes…

I will have to say I love the clothes but lately not receiving orders and long ship time not sure if I will be otdering.in the future jg

26 février 2025
Avis spontané
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Réponse de American Tall

We're sorry for your experience, if you could please send us your email address here: https://americantall.ada.support/chat/ we'd be happy to look into this and provide a resolution!

Noté 1 sur 5 étoiles

Never again!

After spending thousands at American Tall, I will never order from them again. I made a purchase on 01/30/25. It is 02/21/25, and I’ve yet to receive my order. In fact, I was told that it is not coming. False promise emails along the way! There is no customer service line and you have to wait days to get a copy and paste generic email, not only that, but addressed to different names of people who are not me. Considering the reviews, they’re going belly up quickly, and rightfully so.

Also, now, March 3, 2025, I still do not have my refund. Additionally, I’ve now received a bill for $186.75 from UPS, despite American Tall stating, twice, in writing, that they are soley responsible for the fees. Do not buy from this company. This is despicable.

19 février 2025
Avis spontané
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Réponse de American Tall

We truly appreciate your support and understand your frustration. We can see that you’ve placed multiple orders with us before, and each time, your shipments were delivered on time—except for this one instance. Unfortunately, due to new tariffs imposed by the U.S. government, many shipments, including yours, were stuck at the border, and despite our best efforts, we couldn’t get it delivered sooner. We’re really sorry for this situation, and we can see that your order has already been refunded. If you need any further assistance, please reach out to us on your ticket—we’re happy to help. Again, we deeply regret this one-time experience, and we’re committed to ensuring it doesn’t happen again. We truly hope you’ll give us another chance!

Noté 1 sur 5 étoiles

Buyer Beware

Buyer Beware! The company does not have a phone number, and any "conversation" is with an automated bot. If you have any issues with the purchase, delivery, or product, good luck in getting any assistance. I think this may be a scam company and I would not order from them.

14 février 2025
Avis spontané
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Réponse de American Tall

We're very sorry for your experience. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. We can see that you've been in contact with our customer experience team and they've provided you with updates on your order. Please reach out to us if you have any further questions.

Noté 5 sur 5 étoiles

American Tall quickly resolved this issue!!

BEWARE U.S. SHOPPERS! I started buying from American Tall and was very happy with the quality. But on my last purchase, which was on Feb 1st, I received notice of a delay. When I finally got an update with a delivery date of tomorrow, there was a a $96.02 Brokerage and Government Charge, which exceeded the entire cost of my order. American Tall really should make U.S. customers aware before making the purchase. I realize it was UPs that took the money but it left a very bad taste and I can't continue being a customer.

I received an email that states the same as American Tall responded to my review. I feel this is a very fair offer and will be letting them know I accept. I had just found this business in December and placed an order for Christmas gifts for my wife. We were very happy with the fit and quality and subsequently placed a few more orders. The added fees were a mix of disappointment and anger. We will probably wait until we are sure the issue has been resolved before placing another order, but do look forward to future purchases. Thank you American Tall for responding so quickly.

9 février 2025
Avis spontané
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Réponse de American Tall

We're very sorry for your experience! We can assure that we don't charge duties on customer's orders, however, due to unexpected tariffs applied by the US government, duties were charged on your order that was already in transit. We do not expect our customer's to pay these fees, and we can confirm that future orders will not have this issue. Our customer experience team has reached out to help resolve this issue for you, please let them know if you have any questions.

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