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Andante Travels Avis 2

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TrustScore 3 sur 5

2,9

Voyagiste
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À propos de l'entreprise

  1. Voyagiste
  2. Société de transport en bus et autocar
  3. Fournisseur d'excursions culturelles
  4. Agence de visites touristiques
  5. Agence de voyages

À propos de Andante Travels

Écrit par l'entreprise


Enriched travel
At Andante, we believe travel should do more than transport you. It should transform your perspective. Every journey is crafted around insight and exclusive access, opening doors that remain closed to most. Whether it's private moments in world class museums, behind the scenes experiences at active archaeological sites, or handling ancient artefacts, our tours offer rare encounters that bring history to life. You may find yourself standing before masterpieces in peaceful galleries or meeting the people shaping contemporary culture today.

Led by renowned archaeologists, historians and experts, our tours weave context, storytelling and meaning into every moment, connecting past and present in vivid, memorable ways.


Expertly crafted. Effortlessly enjoyed.
Although our knowledge runs deep, the experience feels seamless. With carefully chosen accommodation, exceptional regional dining, expert-led guiding and dedicated tour management, every detail is thoughtfully handled. Flights, entries and tips are included, allowing you to feel fully immersed. This is more than a tour; it’s your holiday, elevated.


Why Andante?
The original
As the UK’s first specialist in archaeological travel, Andante remains the benchmark. Often imitated, never matched.

40 years of deeper discovery
Our longstanding relationships and intimate knowledge of destinations grant us unparalleled access. We reveal perspectives others simply cannot, adding depth and authenticity to every journey.

Purposeful journeys & time to truly see
Our itineraries are unhurried, giving you the space to absorb each site with the insight of an expert and the freedom of an independent traveller. Each itinerary is shaped around a theme or civilisation, with every excursion adding meaningful layers.

A richer understanding
With both a dedicated Tour Manager and an expert Guide Lecturer, every story is illuminated within a wider cultural and historical narrative.

Exceptional value & complete support
With inclusive pricing and dedicated assistance from booking to return, you can travel with total confidence.

As we celebrate 40 years, our curiosity only grows and we’re always seeking deeper ways to connect you with the past.

Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

2 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 1 sur 5 étoiles

Tours cancelled by andante and no refunds

After requesting a refund after andante cancelled my tour not once but twice (initially in September 2023 and rebooking for September 2024) I have still not received my refund. I have emailed them twice and been told the refund should have been in my account by the end of last week which it wasn't. Having emailed them again I have not even had the courtesy of a reply.

3 juillet 2024
Avis spontané
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Réponse de Andante Travels

Dear Mrs Leverno,

We are sincerely sorry for the delay in obtaining your refund.

We will of course follow this up for you, and ask for this to be processed as soon as possible.

With apologies again and kindest regards,

Jackie Willis,
CEO

Noté 1 sur 5 étoiles

Failure to pay back on cancelled holidayWhat are the chances of getting your…

What are the chances of getting your money back from this company if you have to cancel your holiday? Currently no great chance. I had to cancel our Mediterranian cruise in June because my wife was suffering from cancer. I was told that the refund of £9000 would be paid within 3-5 weeks. Despite 3 phone calls to the company and promises that the issue would be escalated to customer care and the Chief Executive as yet I still do not have my £9000 back. We have used Andante for many holidays in the past but we shan't be using them again

26 juin 2023
Avis spontané
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Réponse de Andante Travels

Dear Mr Childs,

We are so sorry you have had to chase this. You should not have had to wait so long, and we can completely understand your frustration. We have now communicated with you personally and your full refund was processed on 02/11/23. Please could you check your account and let us know if there is any issue.

Once again, our apologies for letting you down on this occasion.

Best regards,
Jackie Willis,
CEO

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