I recently moved from London to Leeds. It took me a while to decide a moving company because moving a 4 bedroom property including packing , especially when the parking is a bit tricky is not an easy... Voir plus
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This was the second time we have used ANQ Movers, after using them to move house a few years ago, and we were just as pleased with our experience this time. Communication is fast and clear, and the t... Voir plus
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Beware, use this company at your own peril. Invoiced for 3 men only 2 turned up, one of whom was completely useless. 3rd one turned up at destination after I complained (he just sat in the van playing... Voir plus
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What a fantastic team! We just booked this company for the second time. They were super reliable, always helpful, even when we had to change our destination address last minute they were accommodatin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
AnQ Movers offers affordable and comprehensive removal services in London, dispelling the belief that removals are expensive. Whether you are moving your home or office, we provide all-inclusive solutions and storage options, making us your go-to choice. With our extensive experience and expertise in the industry, we have developed a wide range of services to cater to various clients. We have established ourselves in the UK and excel in international shipping and relocation, providing competitive rates. From the beginning to the end of your move, we take care of every aspect with our specialized services.
Coordonnées de contact
321-323 High Road, Chadwell Heath, Essex, RM6 6AX, London, Royaume-Uni
- 0203 790 7896
- bookings@anqmovers.co.uk
- anqmover.co.uk
4,5
Excellent
259 avis
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Great customer service from start to finish
Great customer service in general from start to finish. Packed up the rest of our stuff and got them moved from London to West Yorkshire in a day.
Justin and Niel were easy to contact at any point in the days before the move.
The movers Khalid and his colleague were very good, respectful and hardworking. There were a few misunderstandings which I would largely put down to lack of fluency in English but that does not take away in any way from the great job they did. There was no stress at all!
The moving price was much fairer than other companies I received quotes from. The reason I couldn't give 5 stars is because there were some misunderstandings about additional costs on top of our quoted price. I think it would help if communications between colleagues were better to ensure costs are added more appropriately and additional pre-paid services are carried out in full as agreed. It would have been helpful to know if things didn't need dismantling to go in the truck and then the cost deducted.
Although a bit confused about what I was paying for in the end.We did agree a final sum but that was more due to the fact, I couldn't be bothered to argue it and it was still waaaayy cheaper than other companies.
All in all, thanks AnQ Movers for everything and looking after our stuff in transit.
15 juillet 2023
Avis spontané
Réponse de AnQ Movers
Dear Rococo,
Thank you for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with AnQ Movers and that our team provided you with great customer service throughout your move from London to West Yorkshire.
We greatly appreciate your feedback and your kind words about our team members, Justin, Niel, Khalid, and his colleague. We understand that there were some misunderstandings during the process, and we're grateful for your understanding and patience. We take your feedback seriously, and we're committed to improving our communication and transparency to ensure a smoother experience for our customers in the future.
Your mention of our competitive pricing is fantastic to hear, and we're glad that you found our services to be a cost-effective option. We're sorry for any confusion regarding the additional costs, and we'll work on addressing this issue to provide a more clear and transparent billing process for our customers.
Once again, thank you for choosing AnQ Movers, and for entrusting us with your belongings during the move. We're grateful for your business and your feedback, and we hope that you'll consider us again for any future moving needs. If you have any further questions or concerns, please don't hesitate to reach out to us. We wish you all the best in your new home in West Yorkshire!
Kind Regards,
Emma Langley
London Customer Service Manager
Excellent Service Delivery
AnQ Movers have a very professional team which made communication and follow up easy. I got 7 quotes from several removal companies but AnQ gave me the best and affordable quote and discounted was added. The quote covered dismantling loading and off loading and assembling. Sebi coordinated the team and communicated effectively, no loose end. On the day of the move, it was seamless, Gary and Zack made the move easy for both me and my family and were professional. Thanks to the AnQ Movers Team
14 juillet 2023
Avis spontané
Réponse de AnQ Movers
Dear Christian,
We can't thank you enough for taking the time to share your positive experience with ANQ Movers. Your feedback means the world to us, and we're thrilled to hear that you had an excellent moving experience.
Our team takes great pride in providing professional, efficient, and affordable moving services, and it's wonderful to know that you found our quote to be the best among the seven you received. We're delighted that the inclusive quote covered all aspects of your move, from dismantling to loading, offloading, and assembling, leaving you with a seamless experience.
Sebi and our team take communication and coordination seriously, and it's heartening to hear that they left no loose ends and made your move a hassle-free experience.
Gary and Zack's professionalism is a testament to the high standards we uphold at ANQ Movers, and we're grateful for the trust you placed in our team.
Thank you again for choosing us, and please don't hesitate to reach out if you ever need assistance with any future moves. We truly appreciate your kind words and recommendation.
Best regards,
Emma Langley
London Customer Service Manager
Great movers and highly recommended
Great movers and highly recommended. They contacted me before the move and kept me posted as to what time they would arrive. I had to ring a few times about some concerns and they were very responsive on a Sunday. They took great care of all my items, covering them with cardboard and blankets. Their expert move meant we fit everything in one van load and didn't have any leftover items. Super friendly and helpful and couldn't ask for more. The price was the best out of many quotes too. Will use them again.
17 juillet 2023
Avis spontané
Réponse de AnQ Movers
Dear Catherine,
Thank you for taking the time to share your feedback about your recent move with us. We are truly grateful for your kind words and your recommendation.
We're delighted to know that our team's communication met your expectations, and we appreciate your patience and understanding when you had concerns on a Sunday. Our goal is to be responsive and provide support whenever you need it, and we're glad we could assist you.
Taking great care of your items is a top priority for us, and it's fantastic to hear that you found our packing and handling methods meticulous. Efficiently fitting everything into one van load is something our team takes pride in, and we're thrilled to have met your expectations.
It's our pleasure to be of help, and we look forward to the opportunity to assist you with your future moves. Thank you for choosing us and for recognizing the value in our competitive pricing.
Once again, we appreciate your kind words and recommendation. If you have any further questions or need assistance, please don't hesitate to reach out.
Best Regards,
Emma Langley
London Customer Service Manager
ANQ Movers was great and efficient
ANQ Movers was great. They offered good customer experience in reasonable price. They were good in communication. I could easily reach out to them for quote. Neil was responsive and very accommodating. There was a change in delivery time but it was well communicated and Neil helped talk to the driver for collection at a time that is convenient to us. The driver was helpful. Before he arrived, he gave me a call in advance to let me know. He loaded our boxes and bags with care. On arrival, they were brought to our apartment. Overall, it was very efficient and highly recommended AnQ Movers if someone needs to move!
15 juillet 2023
Avis spontané
Réponse de AnQ Movers
Dear Joan,
Thank you so much for taking the time to share your positive experience with ANQ Movers. We are thrilled to hear that you had a great moving experience with us, and we truly appreciate your kind words.
It's wonderful to know that you found our customer service to be top-notch and that Neil provided responsive and accommodating support throughout your move. We understand that sometimes changes in delivery times can be a bit inconvenient, but we're delighted to hear that the communication and coordination were well-handled.
We take pride in the professionalism of our drivers and the care they put into handling your belongings. It's heartening to know that you felt your items were handled with care from the moment they were loaded to their safe arrival at your apartment.
We're grateful for your recommendation and for choosing ANQ Movers for your move. Should you need any further assistance, please don't hesitate to reach out.
Thank you again for your kind words and for entrusting us with your move.
Kind Regards
Emma Langley
London Customer Service Manager
Accommodating, expedient and courteous - the optimal experience
I required a moving service at short notice because of complications with the timings between properties. I used a website which sent my details out to multiple companies for quotes and AnQ Movers were the only ones to get in-touch in an expedient manner.
The first customer service representative I spoke to was both polite and efficient with their use of questioning, in order to establish my exact needs and what, if any, additional services I would require. The price quoted seemed very reasonable given the short notice and I felt content in handing over a deposit. I had to make a couple of adjustments before the moving date and I was accommodated with no questions asked.
The night before the move, some unfortunate personal circumstances arose which meant I was unsure whether I would be able to complete the move.
I messaged the second customer service representative whose details I had been given on my booking confirmation during the night to advise them of this and they were extremely compassionate. After being able to make arrangements with the personal issues, I asked whether it was possible to push the move back to the evening. The team worked expeditiously to try and put things in-place and in no time at all, they got back to me to let me know everything was good to go.
The moving team, consisting of three individuals, arrived at my old property in good time and were very courteous. I gave them some instructions and they worked at great pace while also making sure that my personal belongings were well taken care of.
Upon arriving at the new property, the experience was much the same and they even went as far as to place key items and furniture not just in the correct rooms but also in the places that I wanted them.
I could not have asked for a better experience. From start to finish, the team at AnQ Movers filled me with confidence - which was an important deciding factor for me, considering this was my first time using a moving company. I would highly recommend them to anyone, no matter the size of the job or the circumstances.
If I were to move again in the future I would most definitely be contacting them first for a quote before any of the competition.
9 juillet 2023
Avis spontané
Réponse de AnQ Movers
Hi Joseph,
Thank you so much for sharing your wonderful experience with AnQ Movers! We truly appreciate your kind words and are delighted to hear that we could make your moving process smooth and stress-free, even under challenging circumstances.
We understand that moving at short notice can be quite daunting, and we're thrilled that our team was able to respond promptly and efficiently to your request for a quote. Our primary goal is to provide excellent customer service, and we're glad that our representatives were polite, compassionate, and accommodating throughout the process.
We're sorry to hear about the unfortunate personal circumstances that arose the night before your move. However, we're grateful that we could work with you to find a solution that allowed the move to proceed as planned, even with the change in timing. Your satisfaction and peace of mind are always our top priorities.
It brings us immense joy to know that our moving team treated your personal belongings with care and respect. We take pride in our professionalism and efficiency, and we're glad that you noticed the effort we put into ensuring your belongings were placed exactly as you wanted them in your new home.
Thank you for recommending AnQ Movers to others. We truly value your trust and loyalty. Should you need moving services in the future, please don't hesitate to reach out to us. We'll be more than happy to assist you again.
Once again, thank you for choosing AnQ Movers. Wishing you all the best in your new home!
Warm regards,
Grace Lilith
Customer Service Manager
Brilliant customer service
Brilliant customer service. Justin made sure that everything went smoothly from the start of our conversation till the move completed. Very smooth moving with no hassle at all. Offered me a discount too. Thanks 😊
9 juillet 2023
Avis spontané
Réponse de AnQ Movers
Dear Ishan,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a smooth moving process and that Justin provided brilliant customer service from start to finish.
At AnQ Movers, we strive to ensure that our customers have a hassle-free and enjoyable moving experience. It's great to know that Justin went above and beyond to make sure everything went smoothly for you. We'll make sure to pass along your kind words and appreciation to him.
Your satisfaction is our top priority, and we're delighted to have been able to offer you a discount as a token of our gratitude for choosing us. If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Once again, thank you for trusting AnQ Movers for your move. We hope to serve you again in the future!
Grace Lilith
Customer Service Manager
AnQ flat move
AnQ sent two movers for my move. The two men arrived in excellent time and were efficient. They also reacted well when in the new place, our lift went out of order (and we were on the top floor of an eight storey building). They nonetheless move everything up the flights of stairs and did so at a good speed.
The extra labour and circumstances did mean I paid over the agreed price in terms of extra charges, but AnQ communicate their terms well in advance and given the standard of service received, I was happy to pay it.
I would recommend them for your next move.
8 juillet 2023
Avis spontané
Excellent move
Excellent move. Very easy to work with. 2 men and a van moved out 25 boxes, a big couch, beds, desks all without difficulty.
Fantastic service and would highly recommend to anyone.
Polite, easy to deal with, quick to organise.
Greta job!
24 juin 2023
Avis spontané
Réponse de AnQ Movers
Hello Nasir,
Thank you for your excellent review! We're thrilled to hear that your move went smoothly and that you were satisfied with our service. We appreciate your recommendation and look forward to assisting you or anyone you know in the future.
Best regards,
Grace Lilith
Customer Service Manager
Poor service, belongings broken and abandoned, pet put at risk, hassled by the movers.
I employed AnQ Movers as part of the first leg of a move across country. I chose them primarily as they sent someone out to check how many vans they'd need, which was reassuring. Also important was that they confirmed, in writing, twice, that it would be okay for me to keep my pet on my lap for the journey (in a box, of course).
On moving day, they couldn't fit all my belongings in the van and I had to leave a bunch of things behind. This wasn't a miscommunication, it was the same guy who'd been over and confirmed my stuff would fit, who then couldn't get it all in there.
He then refused to let me keep my pet on my lap, first telling me to put it (in its soft, easily crushed travel box) in the back, before insisting I put the box on the cab floor; something which the RSPCA says can kill the animal.
When we arrived, they unpacked and broke a number of my panes of glass, leaving them in the storage area for me to discover much later when I went to pack them for the second leg of my move.
Move completed, I paid the bill via bank transfer. Bank transfers often take an hour or more to go through, especially large amounts like this. The movers stayed and behaved as though this was unusual and I was trying to scam them as it hadn't yet arrived in their account - despite me showing them the confirmed transfer on the banking app.
The cherry on top is that when I eventually did the second leg of the trip, I packed the hired van myself. I not only fit everything I had left in there, but also a second bicycle, a washing machine and standing fridge.
24 mars 2023
Réponse de AnQ Movers
Dear Customer,
Thank you for providing your feedback.
We regret to inform you that we are currently unable to track your job.
To assist you further, could you please send us an email at bookings@anqmovers.co.uk, including your reference number?,This will allow us to promptly and accurately locate your information and address your concern.
Look forward to hearing from you.
Grace Lilith
Customer Service Manager
Most professional and reliable!
Highly recommend this company! They were reliable and professional from start of enquiry to finishing off to moving into my home. Communication was on point and always available and accommodating from office. They are very transparent and Neil in particular makes sure he covers all areas of discussion beforehand. On the actual day the removal men were very hardworking and didn't even take a break, which I wouldn't expect. They just got on with it, they was not lacking at all. They worked systematically and done things gently and carefully. I would use them again without a hesitation.
10 juin 2023
Avis spontané
Réponse de AnQ Movers
Hello Nurjuma ,
Thank you so much for taking the time to share your positive experience with our company! We greatly appreciate your kind words and recommendation.
It's wonderful to hear that your entire journey with us, from the initial enquiry to the completion of your move into your new home, was marked by professionalism and reliability. We take pride in providing top-notch service to our customers, and your feedback validates our commitment to excellence.
We are thrilled that our communication was on point throughout the process. We understand the importance of staying connected and being available to address any concerns or questions you may have had. Our team, especially Neil, strives to ensure transparency by covering all necessary details beforehand to guarantee a smooth and hassle-free experience.
The dedication and hard work of our removal men are qualities we highly value. We are delighted to hear that they approached the task with utmost diligence, working tirelessly without even taking a break. Their systematic approach, gentle handling, and careful execution reflect our commitment to treating your belongings with the utmost care and respect.
Your satisfaction and willingness to use our services again without hesitation mean the world to us. We genuinely appreciate your trust in our company and are committed to consistently providing the same level of professionalism and reliability in all our endeavors.
Once again, thank you for your kind words and recommendation. We are here for you whenever you need our services in the future. Wishing you all the best in your new home!
Warm regards,
Grace Lilith
Customer Service Manager
Good price and brilliant guys !!! Well recommend them!!
Justin was so good and patience with me after our original movers cancelled on us last minute. He even gave us a better quote than them. The 3 guys that came were really lovely and very hard working. They just organised everything, moved it all and were on it all day. Would definitely recommend them !!!
26 mai 2023
Avis spontané
Réponse de AnQ Movers
Hi Christine,
Thank you so much for your wonderful feedback. We greatly appreciate your kind words and recommendation. It was our pleasure to assist you with your move, and we're thrilled to hear that you were satisfied with our services.
We understand how stressful it can be when your original movers cancel last minute, and we're glad we could step in to help. Justin and our team are committed to providing exceptional service, and we're delighted to know that their dedication and patience made a positive impact on your experience.
Our goal is to make the moving process as smooth as possible for our customers, and we're delighted that our team's hard work and organizational skills were evident throughout the day. Your appreciation for their efforts means a lot to us.
Once again, we sincerely appreciate your recommendation and your trust in our services. Should you require any further assistance in the future or have any questions, please don't hesitate to reach out. We're always here to help!
Warm regards,
Grace Lilith
Customer Service Manager
We appreciate the very timely response…
We appreciate the very timely response and accommodating approach of the bookings and moving team.
16 juin 2023
Avis spontané
Réponse de AnQ Movers
Hello Muy,
Thank you for your kind words! We strive to provide timely and accommodating service to all our customers. We're glad to hear that our bookings and moving team met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Warm regards,
Grace Lilith
Customer Service Manager
Excellent service
Excellent service. It transpired that the lift was not working, and although I was charged extra, the guys worked quickly and efficiently.
6 juin 2023
Avis spontané
Réponse de AnQ Movers
Hi Peter,
Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are glad to hear that you found our service excellent, despite the unexpected challenge of a non-functioning lift.
At AnQ Movers, we strive to provide efficient and reliable service to our valued customers, and we're delighted to know that our team was able to deliver that during your move. We understand that unexpected circumstances can arise, and we appreciate your understanding in the matter.
Regarding the additional charge, we want to assure you that it was a necessary adjustment due to the unforeseen circumstances and the extra effort our team had to put in to ensure a smooth and timely completion of your move. We always aim to be transparent and fair in our pricing, and we hope that the quality of service you received outweighed any inconvenience caused.
Once again, we genuinely appreciate your kind feedback and your trust in our services. Should you require any assistance in the future or have any further questions, please don't hesitate to reach out to us. We'll be more than happy to assist you.
Warm regards,
Neil,
Group Manager
Made the move go very smoothly
Made the move go very smoothly, did exactly as they said they would.
No complaints here!!
9 juin 2023
Avis spontané
Réponse de AnQ Movers
Dear Zan,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your move went smoothly and that we lived up to our promises. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations.
At AnQ Movers, we strive to provide exceptional moving services, and it's reviews like yours that motivate us to keep delivering excellent experiences to our customers. We're glad that you have no complaints, as it means we successfully executed our job to your satisfaction.
If you ever need our services again in the future or if you have any friends or family in need of reliable movers, please don't hesitate to reach out or recommend us. We'd be more than happy to assist.
Once again, thank you for choosing AnQ Movers and for sharing your positive experience. We truly appreciate your support.
Warm regards,
Neil,
Group Manager
Highly recommended!
Good communication from Sebi and Neil all the way through. Movers Kalid and Ali worked really hard and did an amazing job on the day. Just bear in mind that some pieces of furniture may need to be dismantled so agree that in advance. Highly recommended company ! Thank you!
2 juin 2023
Avis spontané
Réponse de AnQ Movers
Hi Lol,
Thank you for the excellent review.
Thank you so much for the 5 stars! We greatly appreciate your kind words and recommendation.
We pride ourselves on maintaining excellent communication throughout the moving process, and it's wonderful to hear that Sebi and I were able to deliver that for you. We understand the importance of clear and effective communication, and we strive to ensure our customers are well-informed and comfortable every step of the way.
We're thrilled to hear that our movers, Kalid and Ali, worked hard and did an amazing job on the day of your move. Their dedication and effort are qualities we value in our team, and we will make sure to pass on your compliments to them. We believe in providing exceptional service, and it's satisfying to know that we met your expectations.
Regarding the furniture, we appreciate your suggestion to our future customers about discussing the need for dismantling certain pieces in advance.Your feedback helps us improve our services, and we genuinely value your input.
Once again, thank you for choosing our company and for sharing your positive experience. If you ever need our assistance in the future or have any further feedback, please don't hesitate to reach out. We're always here to help.
Warm regards,
Neil,
Group Manager
Amazing work and help for us
Amazing work and help for us. Starting from Justin who helped to organise the moving, the dates...it was really easy and rapid communication. Also the guys who made easy the big day, Ali and Kalid who did everything to help. Highly recommended!
24 mai 2023
Avis spontané
Réponse de AnQ Movers
Hi Dennisse,
Thank you for taking the time to share your positive experience and leave us such a wonderful review! We truly appreciate your kind words and recommendation.
At our company, we strive to make the moving process as smooth and hassle-free as possible, and we're thrilled to hear that Justin provided excellent communication and helped organize all the necessary details, ensuring a seamless experience for you. We'll be sure to pass along your appreciation to him.
We're also glad to hear that Ali and Kalid, our dedicated team members, went above and beyond to assist you on the big day. Their hard work and commitment to delivering outstanding service are truly valued.
Once again, we sincerely thank you for choosing our services and for sharing your positive feedback. If you ever need assistance in the future or if there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Neil,
Group Manager
Good communication
Good communication, good and efficient movers. Made the transition very smooth. Thank you AnQ movers
19 mai 2023
Avis spontané
Réponse de AnQ Movers
Hi Lily,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a smooth transition and that our team of movers provided good communication and efficiency throughout the process. We pride ourselves on making our customers' moves as stress-free as possible, and it's fantastic to know that we succeeded in your case.
At AnQ Movers, we strive to deliver exceptional service and ensure that our customers' belongings are handled with care. Your kind words are a testament to our team's dedication and hard work. We truly appreciate your trust in us and allowing us to assist you with your move.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help. Once again, thank you for choosing AnQ Movers and for sharing your positive experience.
Best regards,
Neil,
Group Manager
Outstanding Service
Extremely professional, friendly and very helpful. My flat moving went smoothly and hustle free thank to Justin. Thank you very much Justin for your outstanding service, kind help, professional and friendly. I can’t thank you enough to make my flat moving stress free.
3 mai 2023
Avis spontané
Réponse de AnQ Movers
Hi Lena,
Thank you for the excellent review.
I'm glad to hear that your move manager Justin was professional and helpful.
I'll make sure that feedback is shared with the movers as well.
Best Regards,
Neil,
Group Manager
AnQ movers provide a very professional service
AnQ movers provide a very professional and polite service. The entire process starting with the quotation, answering questions, booking the date of the move and the move itself went very smoothly. the movers were super nice, helpful and efficient and did a great job. my move was from London centre to Watford.
7 mai 2023
Avis spontané
Réponse de AnQ Movers
Hi Darius,
Thank you so much for your five-star rating.
I'm glad to hear you thought the customer service was professional.
I'll make sure that feedback is shared with the team that moved you.
Best Regards,
Neil,
Group Manager
AnQ Movers were very efficient and…
AnQ Movers were very efficient and professional. We'd highly recommend them. Sebi was our move manager, she was a pleasure to work with.
22 avril 2023
Avis spontané
Réponse de AnQ Movers
Hi Alex,
Thank you so much for your appreciation.
I'm glad to hear you thought the service was efficient and professional, and I'll make sure that feedback is shared with the team that moved you and your Move Manager Sebi. They'll be delighted to hear this.
We look forward to serve you again in Future.
Best Regards,
Neil
Group Manager
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