Anyvan Avis 

Had an exceptionally poor experience with AnyVan.

When I first enquired, I was hassled non-stop by a customer service representative to book. I was called every day for 3 consecutive days and told to book over and over again.

When I got around to it, I picked a relatively competitive quote. I was then contacted by a driver who was not the driver I’d booked with - that driver was on holiday, so I’d been given a substitute. That’s fine.

We agreed to a pickup after 2pm but before 4:30pm on the call. When I tried repeatedly to get a solid time out of the driver, I was given no answer or a non-committal one. Eventually the day before pickup, I was told “I’ll call you at 1pm tomorrow”. Instead, I received a text at 12pm whilst I was still in work, saying the driver was 20 minutes away.

I told the driver i was only available after 2pm as per my previous messages, and got an exceptionally sassy response back saying “well I have no option but to wait then”, when we had previously agreed after 2pm.

When the driver arrived, he was rude. We had agreed via text that I could put some extra bags and boxes in the van. He denied this when I started to bring some down, and tried to deny what he’d said or, more likely, wilfully ignored.

I managed to put about half the extra boxes in, and went to the final location. It was very uncomfortable. And I was charged over €100 for the privilege of being ignored, treated badly, and having a really weird experience. I ended up having to do exactly what I wanted to avoid, which was call a friend for help.

Avoid this service. While the drivers actions aren’t reflective of AnyVan per se, the surrounding issues and the lack of vetting drivers, listening to customers and then charging through the nose.

Collected at the agreed time, delivered at the agreed time, workers very helpful - great service

Booked a car to be transported to a dealers appointment. Pick up and delivery confirmed by email with a pickup between 8am-9am and a delivery 6 miles away between 10am-11am, all supposedly to be tracked online!
9am no transport arrived. Phoned AnyVan to be on hold for 30minutes only to be told when eventually able to speak to someone that the pick up vehicle had broken down at 8.30 and no alternative was available. No advice of the breakdown by 9.30 and had I not contacted them I would still be waiting.
No real apology for the non arrival just an offer to reschedule in three days time.
No real customer care!

Excellent service. really great helpful gentlemen workers . I would recommend this firm to anyone

Anyvan helped me to move my grandparents furniture from the UK to Ireland, and I had a positive experience with them. By and large, initially I lost communication because I hadn’t been told that one of their representatives had quit the company or moved areas that he was working in or something, and I wasn’t notified as such, so my emails were reaching a dead end. but overall the experience has been positive and they did take great care to make sure everything was correct.

Be careful when booking this service if you live in London. If you have no - or limited parking in the street you currently live and be prepared to be on-hold with the company while the driver does nothing and to take off without warning even if you find a spot within the timeframe for collection. Wouldn't trust this service again, particularly if you are moving to another city.

If you need a man and a van (or two men and a van) this is the place to come to. I arranged everyhing from the UK where I also use the service. Good, efficient, friendly and competitive. To be highly recommended.

Andre did an excellent job, moving my disabled niece. It turned out she hadn’t done as much de- cluttering as she promised, so I was charged for extra items, which is fair enough.

Thank you Andre!

Great service !!!
I would not have found a transport company without it.
Happy client !!!
:-)

Please avoid this company. I feel totally scammed by the whole experience. Paid for the premium packing service and the transporters not only turned up late, but arrived with no packing materials. They were unprofessional and refused to leave our property unless we paid them an additional fee directly. They left items in the house and did not treat anything with care. Mattresses were being dragged on the floor outside and put into a dirty van unwrapped. This is only to name a few issues, the list goes on. Anyvan were completely useless and basically told me that they couldn’t take our word for it as the transporters said none of my points raised happened (of course they would)
Don’t make the same mistake as me and AVOID this company

The whole process was very straightforward and good to get several quotes and options and Charlie was helpful explaining how it all worked. The van driver (Robert) was also very efficient and helpful. I've used this company in the UK in the past and it all went smoothly there too. Many thanks!

Customer service was diabolical, very rude person on the phone put the phone down mid convo will not be using this company

Extremely disappointing experience with AnyVan in June 2026. During my move, damage was caused to both my furniture and the property, including a torn chair, damage to the front door and frame, and damage to the seal around the door.

What has been particularly frustrating, however, is the claims process that followed. I have had to repeatedly chase for responses, obtain additional reports and quotations, contact third parties on AnyVan’s request, and respond to changing requirements as the claim progressed.

I had specifically paid for additional cover when booking the move because I wanted protection in the event that something went wrong. Given what subsequently happened, I am very glad that I did. The experience has nevertheless left me seriously concerned about what position I might have been in without that additional protection, given the difficulty I have experienced trying to obtain appropriate compensation even with it in place.

Despite providing extensive evidence and cooperating throughout, the process has been slow, burdensome and unnecessarily difficult. The position taken on the property damage has also changed during the course of the claim, which has added further frustration.

A damage claim following a professional removals service should not require this level of persistence from the customer. Based on my experience of both the move and the subsequent claims handling, I would not use AnyVan again.

It took a little while to get bids, but I got there in the end and everything was completed timely!

My workplace booked this company for a move from Italy to Ireland. Once the deposit was paid, Anyvan was reluctant to manage anything. I had a stressful runaround on the telephone always ending up with a singularly unpleasant chatbot. My order from Anyvan said a two man service and they refused to honor this despite it being clearly stated in the offer. We were compelled to pay more money for men to load and again to off load. Nonetheless the driver arrived Wednesday with no one to help him. The driver was excellent; my sister and I helped him to the best of our ability. Given the cost paid, such negligence on the part of Anyvan is unconscionable: leaving a driver to drive , offload alone, and then sending him on to load again! Trust is a major issue and I would certainly advise looking elsewhere for a professional and ethical service. The two stars above are for the driver not the company.
I am shocked to read in the response gratitude that my sister and I - I have just taken the pension!!!!- are thanked for doing the work we paid Anyvan to do. This response reads like more ai generated detached communication!

Bertrand did a recent delivery and did an excellent job. Kept in regular contact with me throughout the process, was very courteous and easy to work with.
Would highly recommend.

Robert was very professional. He delivered furniture to our holiday home in a remote area in a timely manner with no issues at all.

Excellent service received, the communication was great and was connected to a courier without hustle. The courier also did a fantastic job to complete the delivery.

Ramsey couldn’t have been any more informative, patient or diligent He is a credit to Anyvan who provide a fantastic service..

I would give zero stars if I could.
Really disappointing experience with AnyVan, especially as I had used them before and had always had a good service.
I paid over £300 for my move and selected the one-mover option, which was advertised as “Happy to help”. I was moving by myself and had no one else there to assist me, so naturally I booked the service expecting the mover I was paying for to actually help with the loading and unloading. Instead, I was left carrying bags and belongings completely by myself and actually hurt myself in the process, I was carrying a bag and asked for help and said "I'm sorry this is quite heavy can you help me" and the driver didn't even move. If I had known I would essentially be doing the move alone, I would never have booked this service.
In previous bookings I had also been able to travel in the van, so I was surprised to find out on the day that this wasn’t possible and had to pay for an Uber between the two addresses on top of everything else.
What made the experience even worse was the customer service afterwards. I contacted AnyVan explaining everything that had happened, and instead of properly addressing the issues, they offered me £20 credit towards another booking. Considering I had paid over £300 and had absolutely no intention of using the service again, this felt completely inadequate and dismissive.
The customer service was honestly just as disappointing as the service I received on moving day. The whole experience was incredibly frustrating, and I would absolutely not use AnyVan again or recommend them.