Aon Affinity Travel Practice Avis 

The process to get a claim put in was relatively easy. Yes, I had to get all the paperwork together but once I submitted it, I was paid very quickly. Thank you for a great experience with trip insurance.

They responded immediately to my request for information on how to submit a claim. The information I received about the documents needed to submit a claim was clear. Once I submitted the claim my request was approved very quickly. I was impressed with the efficiency of the process.

Very easy to use. Follow the directions and you'll have no problem filling the form out.
Fast transfer back to your account.

My claim was handled quickly and professionally. The required documentation was explicitly stated.

AON had a very straightforward claim process, and once I had submitted my documents everything progressed at a very impressive pace. Quite a pleasure to deal with.

The instructions for providing a claim were simple and clear and it was easy to do. The response and refund were quick - all we had to do was to get medical records to support our claim for why we were unable to go on the trip, which was exactly why we bought the insurance in the first place.

Could not make my trip. AON refunded my airline costs right away with no delay. I would certainly use them again on future trips without hesitation.

My claim, which was due to a traumatic injury for my husband, was handled quickly and efficiently with communication from my representative throughout the process. I sincerely appreciate the customer service afforded by Aon.

Simple, smooth claim process which was completed in really fast time.

I've heard negatives about Travel Insurance. Not so with AON. I received my coverage payment within two weeks of submitting my claim!

Efficiency of process, data collection, timeliness of response

The process making a claim was very easy online and instructions easy to follow. Claim was processed in a very timely manner.

Aon Affinity was very easy to work with when I filed my claim for medical and related expenses. They treated me fairly and were quick to reimburse me for my expenses.

Great service and quick to resolve claim.

The doctor on board the Carnival Pride ship was great. The medical staff on the ship was familiar with the paperwork that I needed to send to the insurance company. I received a reimbursement for the medical treatment on board.

AON personnel were Professional, assisted us with answering questions as we were filing our claim, and followed up with us throughout the claim process. We would definitely recommend AON and will purchase travel insurance from them again.
AON personnel were also sensitive to our horrible experience with KLM (KLM who denied our claim —- but was responsible for us not having our luggage for 7 days and offered NO financial assistance for the costs we incurred due to their mishandling our luggage).

We recently had to canx a trip/cruise we had been planning for over 18 months - a week before the trip. Fortunately we had trip insurance through AON. I contacted AON and they sent me a personalized link explaining how to submit the claim. I obtained the signed medical form from my doctor at 5:30pm on Monday, and on Thursday I received an email saying the claim had been approved! I was concerned that the amount approved was less than what we paid, but I knew what we paid for the insurance wouldn't be refunded, and it turned out the cruiseline had refunded the difference (and had not notified us). I am so happy we had insurance and extremely happy we had it with AON - we couldn't have asked for better or faster service. Thank you.

When all information was presented, payment was expedited quickly.

Smooth and fast.

Very easy to use, fast and efficient claim processing, friendly and knowledgeable customer service representatives