APLYiD Avis 110

AplyID is a brilliant tool. I find it frustrating that when I click on the link in the email notification when a customer has completed their verification that I cannot navigate back to the home screen from there and check other completed tasks or create a new one.

Easy to use. quick turnaround times. The regular reminders for clients to complete their APLYid checks are very helpful.

A very fast efficient way to verify client due diligence :)

On a whole the system is good. It has taken time to work out a few hiccups. We send a link and without an added part where the first part of an email of a particular person is put at the end and this doesn't always work. We probably need more training. it is not only the biometrics this firm requires but we use the APLYiD for CDD as well. I shouldn't need to be copied into anything but at this stage it is a safety net. Is there a way that the information can be uploaded direct to Infinity rather than saving the PDF and importing it. We pay a lot of money for the use of this product and I don't believe the training is up to scratch

Efficient and quick to download - good information contained in file

aplyid is convenient, practical and straight forward

I have found the APLYiD an excellent way of verifying a client's ID, and if there are any issues, we have received a very quick response. Defiantly deserves 5 stars

I will give 4 stars as there is always a chance for improvements. It is very convenient.

All OK as per the requirement at the moment.

took multiple efforts and had to contact multiple people to get a password reset sorted, the automated system appeared to be playing up that day

It works exactly as advertised. Great product.

I feel compelled to share my story to help others and to give praise to an employee at APLYid that went above and beyond.

My experience with APLYiD was that of a user (vs a business). I was asked by a legal firm to use this software for identification. The first step of the flow was straightforward, but it consistently failed video verification. The legal admin shared that her contact at APLYiD said my phone camera was broken.

On my end, I could easily see the phone's camera was working fine and that it might be an issue with the APLYiD software. I decided to call their 0800 hotline. After being given the same frustratingly inaccurate information several times by a customer agent, I requested a supervisor to simply document my situation for the engineering team and perhaps give some advice as how to proceed.

I was then put on the phone with Mike who leads of the client services arm of the business. He was exceptional in hearing out my concerns and outstanding at diagnosing and resolving the issue. He quickly explained that it was not a failure of the phone's physical camera, but rather a software glitch that periodically occurred with HTC and Google phones on Android 12 on APLYiD's system. After telling me this news, he then shared that there was a potential fix underway. The software team had been working on a patch in place that wasn't released yet and he asked them to send me a link and would personally review it.

It worked, and my legal transaction could continue because of Mike.

I hope that the various departments at APLYiD model his one team mindset and work across the functional lines to ensure customer experiences like the one I had are the norm when bugs occur. These teams like Mike would readily admit that bugs happen, and work across teams and with customers to solve them both proactively and quickly.

In Mike, you could see he possessed the mindset to cross those two teams.

Without Mike, the customer experience was awful - a buggy app with even buggier customer care that told you that APLYiD was operating perfectly and that a working camera which operated fine with every other app was clearly faulty.

I'd make an ask to senior leadership at APLYiD to think hard about their brand promise: How can you organize to create great secure customer identification experiences in the future in a fast-paced online world?

My suggestion: Produce more Mikes, produce more teams that think like Mike.

Seem less and easy piece of technology to use. Excellent customer service when you need assistance.

Repeated attempts always stop at the photos. Helpline was closed at 5 pm