Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Waited 2 weeks for 4 parts but that was ok as expected. Didn’t like first engineer who came to assess washing mashing machine, very cheeky,rude and unhelpful. Scott who came to fix washing machine w... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Took along time for a decision to be made as to what needed to be done to washing machine……3 separate visits Then a man from whirlpool came and took every part out of machine leaving just the cas... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

the service was very good everyone was polite and helpful. I received my replacement washing machine in a few days of getting in touch with appliance serve

L'entreprise a répondu

Noté 5 sur 5 étoiles

Dean was a pleasure to talk with today and answered all the questions we had to finalise our decision on choosing the right appliance for us. Dean was very informative and understanding , while stil... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de réparation d'appareils électroménagers

Écrit par l'entreprise

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

670 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(670)

155 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I never have any problem with appliance…

I never have any problem with appliance serve phone up with whats wrong and they sort a engineer out for me they send me yanis can not fault them great company to deal with eould recomend

26 mars 2026
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Réponse de ApplianceServe

Hi Stephen,

We are glad to hear that we can support you with your queries!

Many thanks
Justin

Noté 5 sur 5 étoiles

Bee was very helpful with my request…

Bee was very helpful with my request for my repair and explained clearly what will happen next

26 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi Elaine,

We are thrilled to hear that we could explain the next steps to make sure you knew what was happening with your repair!

Many thanks
Justin

Noté 5 sur 5 étoiles

Very quick turnaround

Very quick turnaround, engineer was very good

22 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi Yvonne,

We are pleased the experience was a positive one!

Many thanks
Justin

Noté 5 sur 5 étoiles

Excellent

I was called at end of day yesterday to say that someone would call first thing in the morning to get full details of my appliance. Bee rang ma at 9.04 to take all details of my appliance. A very friendly young woman who was patient and happily waited while I progressed from bedroom to kitchen to get model number and check if the problem had been a minor issue that had resolved itself. She was friendly polite and patient. Thank you Appliance Serve :-)

19 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi,

We're always happy to help our customers and making sure we do our best to meet those expectations.

Many thanks
Justin

Noté 5 sur 5 étoiles

The lady who handled my enquiry was…

The lady who handled my enquiry was friendly, helpful and polite. She actioned my request by forwarding it to the operations team to enable a date & time for an engineer to check/ repair my washing machine machine

14 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi Marian,

We're pleased we could start the process of your repair and hopefully your Washing Machine can be fixed!

Many thanks
Justin

Noté 5 sur 5 étoiles

Date and Timeslot for Repair work to my Fridge Freezer.

I am with ApplianceServe and the Repair was carried out by an Engineer from Hotpoint..I was advised the time slot the Engineer would call on the days I said I would be available. A lady I spoke to on the phone about a query I had before the Engineer's visit was also v helpful and she allowed me to state whether I would prefer the Engineer to call in the morning or afternoon. The Engineer came at the correct time, was very pleasant and carried out the repair in a v efficient manner, explaining to me afterwards the cause of the problem to the Fridge Freezer and how I should be careful in future not to overload drawers.

12 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi Jen,

We really appreciate you taking the time to leave a detailed review about your experience with us!

Many thanks
Justin

Noté 5 sur 5 étoiles

Always a pleasure to call Appliance…

Always a pleasure to call Appliance Serve.
Very friendly people and today I spoke with Bee. She was extremely helpful and supportive of my queries.
Thank you Bee.

13 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi Gita,

We are thrilled we could be of assistance!

Many thanks
Justin

Noté 3 sur 5 étoiles

Take too long between first call and an…

Take too long between first call and an engineer visiting.

5 mars 2026
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Réponse de ApplianceServe

Hi Brenda,

I can see your repair was handled directly by Hoover, the manufacturer.

They’re usually the quickest to resolve issues with their own appliances as they have the specialist knowledge and easy access to parts.

I’m sorry your first appointment was delayed; we appreciate your feedback.

Kind regards,
Charley

Noté 5 sur 5 étoiles

A credit to Appliance Serve.

Bee was very professional & friendly. She was sympathetic to the problem I had with regard to an engineer attending my washing machine with the drier on top. Bee was determined to help & persistent until she got a suitable solution. I am very grateful. She is an asset & a credit to Appliance Serve. Thank you so much Bee.

12 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi loretta,

Thanks for taking the time to leave us your review on your experience!

Many thanks
Justin

Noté 5 sur 5 étoiles

Steve

Steve, fitted the new fan and element, explained about the smell when it is first switched on, and advised what to do.
First class service from beginning to end.
Thank you

11 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi Kay,

We are happy to hear we could help repair the appliance.

Many thanks
Justin

Noté 5 sur 5 étoiles

Jay was excellent

Jay was excellent. He was very empathetic and understood my concerns. He is an asset to the company.

11 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi Mrs Marguerite,

We are delighted to hear this lovely feedback!

Many thanks
Justin

Noté 4 sur 5 étoiles

I would like to have given five stars…

I would like to have given a five star rating, but I had to wait two weeks fot the engineer to come. He was on time, pleasant and efficient. So would give him five stars

10 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi Gina,

Apologies for any extended wait, we're happy your appliance was seen to! We're here if you ever need us.

Many thanks
Justin

Noté 5 sur 5 étoiles

Janis arrived within the time given

Janis arrived within the time given. Very knowledgeable on product. Very pleasant and solved problem very quickly. Lovely person

11 mars 2026
Avis spontané
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Réponse de ApplianceServe

Hi Deborah,

We are pleased our engineer could fix the issue!

Many thanks
Justin

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