Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I have always had polite and well mannered staff From appliance serve. They are very helpful and understanding and great people to talk to when you have a problem. Thank you for your helpful service a... Voir plus

Noté 5 sur 5 étoiles

From calling the contact centre to the actual repair the whole process went smoothly. I gave them a list of my days off which vary every week and they sent through a confirmation email and text almo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Bee was great she listened, advised and sorted out my replacement oven with good grace and humour. It is rare to have such a smooth and pleasant interaction nowadays, making this stand out.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had to call to book repairs, spoke to lovely Chi chi she was extremely helpful and ran through troubleshooting, but needed to book engineer. She was so helpful and polite, great interaction 10/10

L'entreprise a répondu

À propos de l'entreprise

  1. Service de réparation d'appareils électroménagers

Écrit par l'entreprise

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

621 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I have always had polite and well…

I have always had polite and well mannered staff From appliance serve. They are very helpful and understanding and great people to talk to when you have a problem. Thank you for your helpful service and understanding☺️

30 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Washing machine repair

Efficient and quick service

27 avril 2026
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Dawn,

We are happy to hear the service was smooth and effective!

Many thanks
Justin

Noté 5 sur 5 étoiles

Brilliant service very fast call out…

Brilliant service very fast call out and working the same day as scheduled

25 avril 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi David,

This is great that your appliance could be seen to so promptly.

Many thanks
Justin

Noté 5 sur 5 étoiles

Washing machine repair

Repair was undertaken quickly and efficiently

27 avril 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Dawn,

This is excellent news!

Many thanks
Justin

Noté 5 sur 5 étoiles

Very helpful from Ali who asked…

Very helpful from Ali who asked aporopriate questions agave proper information

27 avril 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Sean,

We are pleased we could help resolve your query.

Many thanks
Justin

Noté 5 sur 5 étoiles

Amazing

Bee, customer service staff member, was very polite, friendly and helpful. The call back service is fast and time saving.

25 avril 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Marina,

We are so pleased to hear this great feedback.

Many thanks
Justin

Noté 5 sur 5 étoiles

Bee was great she listened

Bee was great she listened, advised and sorted out my replacement oven with good grace and humour. It is rare to have such a smooth and pleasant interaction nowadays, making this stand out.

21 avril 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi James,

We are delighted to have such feedback on your experience!

Many thanks
Justin

Noté 5 sur 5 étoiles

Had to call to book repairs

Had to call to book repairs, spoke to lovely Chi chi she was extremely helpful and ran through troubleshooting, but needed to book engineer. She was so helpful and polite, great interaction 10/10

15 avril 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Angie,

We are pleased the service was a positive experience!

Many thanks
Justin

Noté 5 sur 5 étoiles

The whole repair process went smoothly from first contact with the call centre to the repair…

From calling the contact centre to the actual repair the whole process went smoothly. I gave them a list of my days off which vary every week and they sent through a confirmation email and text almost immediately . Then the night before I received a text from hotpoint with a 3 hour time slot. The engineer was courteous friendly and jovial and turned up on time. He completed the repair very quickly and hoovered up the dryer fluff before putting it back together. Very pleased.

13 avril 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Liz,

We are delighted the process was smooth and efficient for you.

Many thanks
Justin

Noté 5 sur 5 étoiles

I was very pleased with the service I…

I was very pleased with the service I received from chi
Chi she was very help full SHE SORTED OUT THE QUESTIONS I ASKED HER ON THE NEW APPLIANCE I CHOSE FROM APPLIANCE SERVE WHICH WAS A REPLACEMENT WASHING MACHINE

10 avril 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Ann,

This is great news that you received your replacement appliance!

Many thanks
Justin

Noté 5 sur 5 étoiles

I never have any problem with appliance…

I never have any problem with appliance serve phone up with whats wrong and they sort a engineer out for me they send me yanis can not fault them great company to deal with eould recomend

26 mars 2026
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Stephen,

We are glad to hear that we can support you with your queries!

Many thanks
Justin

Noté 5 sur 5 étoiles

Bee was very helpful with my request…

Bee was very helpful with my request for my repair and explained clearly what will happen next

26 mars 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Elaine,

We are thrilled to hear that we could explain the next steps to make sure you knew what was happening with your repair!

Many thanks
Justin

Noté 5 sur 5 étoiles

Very quick turnaround

Very quick turnaround, engineer was very good

22 mars 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Yvonne,

We are pleased the experience was a positive one!

Many thanks
Justin

Noté 5 sur 5 étoiles

Excellent

I was called at end of day yesterday to say that someone would call first thing in the morning to get full details of my appliance. Bee rang ma at 9.04 to take all details of my appliance. A very friendly young woman who was patient and happily waited while I progressed from bedroom to kitchen to get model number and check if the problem had been a minor issue that had resolved itself. She was friendly polite and patient. Thank you Appliance Serve :-)

19 mars 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi,

We're always happy to help our customers and making sure we do our best to meet those expectations.

Many thanks
Justin

Noté 5 sur 5 étoiles

The lady who handled my enquiry was…

The lady who handled my enquiry was friendly, helpful and polite. She actioned my request by forwarding it to the operations team to enable a date & time for an engineer to check/ repair my washing machine machine

14 mars 2026
Avis spontané
Logo de ApplianceServe

Réponse de ApplianceServe

Hi Marian,

We're pleased we could start the process of your repair and hopefully your Washing Machine can be fixed!

Many thanks
Justin

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