Aramex Avis 

Terrible experience; I've never had a remotely on-time delivery from Aramex. I've purchased a couple of items over the years from the Briscoes Group, who for some reason continue to use Aramex, and on both occasions I've had to launch a lost parcel investigation. Have never had another issue through any other national/international service. As an aside, the Briscoes Group are equally to blame for using Aramex for not enforcing any sort of SLA.

So many parcels left in grass beside driveway instead of at front door as instructed. Yesterdays parcel stuffed in letterbox almost breaking lid and in plain sight of passersby. The worst courier service

Not one good experience with this company. Today they decided to put a box in my mailbox, well it got stolen didn’t it. Contacted support who showed picture of item delivered, so no help there.
Other times it will show “out for delivery” yet not come for days and then suddenly go in the mailbox or I have to ring up. I’ve had other parcels stolen with them too or gone elsewhere.

The parcel was meant to be signed but was left by the garage. No one was home and it was raining outside. I'm just baffled who signed for the package? isn't this forgery? I see the reviews highlight this as well. Customer support have no answers either. Come on guys, just honor what you say you're gonna do.

Three parcels from three companies one arrived ripped up one I heard the courier throw from his van onto my deck the third never arrived. I now check before buying online if using Aramex I wont buy.

Ordered a laptop for work via their Shop and Ship service from the USA to NZ. Supposed to get the item in NZ within 10 working days, the package has been lying in their US warehouse now for two weeks. No updates, no movements. Opened a case about a week ago, no response. Reached out to NZ Aramex team and they haven't been able to get a response from the US team. The official complaints email responded to me 3 days ago that they will get back to me when they get an update, nothing since. I needed the laptop for work and now i'm in a pickle. Absolute disgrace!

'What went wrong this time?' - really?? The driver just tossed the package into our fenced like he does not care if the item inside gets broken! And YES, my husband saw it with his two eyes!!! TRAIN YOUR PEOPLE ON HOW TO PROPERLY AND SAFELY DELIVER A PACKAGE OR BETTER YET JUST CLOSE YOUR COMPANY SINCE WE HAD A LOT OF BAD EXPERIENCES WITH YOU! (and were not the only people complaining and it seems like you're not doing anything about it)

Ordered lovely outdoor chair set from Briscoes Salisbury St, CHC on weekend in-store and set delivery for signature required. Aramex delivered 3 days later, left the large box outside my townhouse door - which is open and road facing. Extremely annoyed and double checked my order details with Briscoes who confirmed that staff member and I had definitely entered signature on delivery. Faith at CHC Aramex franchise put blame back on me that I had allowed authority to leave. Was adamant this was my fault. Extremely dangerous practice to leave packages outside ready for any passer-by to throw in their Ute or van and deflecting and customer blaming. Would not recommend this franchise and am writing to Briscoes to encourage use of a more customer friendly and efficient courier company!

i dont even want to rate it 1 star ive never liked aramex
they shouldnt really be a business if they cant do there god dam job properly ive never had one parcel delivered on time from aramex

Should be zero star. What’s to say but shut these, mostly foreign workers & Aramex down completely. Lucky to be able to retrieve my package before pedestrians spotted it. Aramex website is completely useless too. Pity companies like Spotlight & others use them instead of NZPost. Aramex stresses anyone out

I’ve been following up on a parcel for the last four days and keep getting the same generic response: “It’s in transit.” In transit from where? No one can tell me.

Every single day I’ve been told the parcel will be delivered today — and every single day it hasn’t arrived. There is zero accountability or transparency.

To make it worse, I ordered another parcel from the same online store few days ago and it was delivered within three working days via NZ Post. Meanwhile, Aramex has been holding my parcel longer than that with no clear explanation.

I’ve now made a formal complaint to the online store and advised them to stop using Aramex altogether. I would strongly recommend others do the same if they value reliable delivery and honest communication.

I'd give 0 stars if that were an option.
Absolutely horrendous people and company to deal with. Extremely lazy, unprofessional, liers and theives!
They are so bad that I'll be avoiding companies that ship with them.
Absolutely disgusting! The Whanganui branch has horrendous customer service. Rude and useless. Just gross!

Very competitive in current market, constant updates, detailed quote

If I could give ZERO stars I would!! Aramex is the most useless post business in nz, constantly loosing my parcels, holding them at their Depo for weeks for no reason or put them on the van n out for delivery for over 3days. . Ringing them for updates is useless cause none of them can speak great English! Please businesses like rebel need to stop using them for deliveries!! Not happy takes over a month just to get one parcel sent within NZ

Company accepted to move freight from Christchurch to the Manawatu even asking for more as I live 2.4km from Longburn, then telling me they are unable to deliver to rural addresses, email me saying I have to collect as longer than 1.5mtr.. no phone calls from them only email saying returning to sender.. as for them relying to review, it only Word, nothing makes up for there poor service. They should shut up shop as a courier company, blame another for not delivery.. no phone calls they sent item back to seller..

Unfortunately I would give zero stars if i could
Worst Delivery company ever. I have made several purchases from several different companies who unfortunately use them probably for the cheap rates so you get what you pay for.
I had 2 boxes of wine ordered on two different occasions they delivered it to the church next door and the next time just left it out side my work office on the main rd as the office was closed.
Slowest delivery on many other items including taking 7 days to go from Palmerston North to Levin 35 kms away. Other deliveries just as slow and dont trust there delivery times on the tracking. When you phone for help no one wants to help and don't care. Unsure how they get business with all the negative feedback. Overseas owners should look and question why

I made a mistake last time giving this courier a negative review,,it is my mistake,,I received the parcel on time as they delivered it on me,,I am really sorry for my mistake.i tried to edit my review but I can't find it..to the person who delivered my parcel ,,,I am really sorry,,,you did your job...it is my bad/ mistake not to look around..so sorry...

I bought an expensive book online ($80), it was a Christmas present for my son. We were out when Aramex came to deliver and our electronic gate shut, plus it was raining. Aramex driver threw the package over the gate, landing some 3m down the concrete drive, there it sat in the rain for a couple of hours. Luckily thanks to very good packaging no damage done. When I advised Aramex about this they denied that is what happened, I then asked if they would like to see the CCTV footage, funnily enough they then backed down. No meaningful apology offered, certainly no compensation. My suggestion avoid Aramex at all costs, sadly NZ Post are no better.

Absolutely diabolical. Left one parcel out in the rain. Didn't even bother to knock on the door to let me know they were dropping off the parcel.
For the second parcel I received a text asking to call a number. The driver alleged he was unable to locate the address (house easy to find on google maps. Large signage on front. No gate/fence and situated in an easy to find street in outer Auckland suburbs). I was then informed the driver had attempted to call me. No missed calls so i find this very hard to believe. More likely the drivers deliberately miss deliveries due to time sensitivities around delivery schedules for the day,

***DO NOT USE***

Was delivered on time, and thanks very much to the courier driver Tony for placing our parcels in our shed as we had requested, as we were not home. was very much appreciated 👍 Thank you.