Arcade Skincare Avis 

223
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Arcade skincare magnesium cream is genuinely the only thing that stops my fidget legs which sometimes can cause an immense lack of sleep I’m so pleased to have doing this solution and highly recommen... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have recently got back into running. I sometimes get a build up of lactic acid /restless legs at night. The Magnesium Body Butter (scented), has made a difference . I love it . With the added Bonus of... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I popped into the store before Christmas looking for the Radiance Vitamin C Reviver that I had seen on their Instagram page and omg I absolutely love it .. it gives a lovely illuminating glow .. Shop... Voir plus

Noté 5 sur 5 étoiles

I've been using Arcade SC for a while now and I honestly can't recommend them enough! I started with a couple of products and have just expanded my collection. I have suffered with eczema all my life... Voir plus

À propos de l'entreprise

  1. Fournisseur de produits de beauté

Écrit par l'entreprise

Hand-crafted, artisanal skincare products produced in small batches in our workshop in South Wales. We provide a range of skin and hair care products using vegan, plant-based, palm-free ingredients. Our products have been minimally formulated to ensure that they are non-irritating and safe and gentle to use on all skin-types. We are passionately plastic-free and almost entirely zero waste.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

223 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(223)

102 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I’ve been really pleased with Arcade…

I’ve been really pleased with Arcade Skincare. Their products are kind to my sensitive skin, especially the Cleansing Cream to Milk Balm, which works wonderfully for removing make-up and leaves my skin soft and clean. The reusable metal packaging is a bonus, both eco-friendly and great for travel. Delivery was quick, and overall, the customer service is excellent—always helpful in suggesting the right products. My skin condition has noticeably improved, and I love their wholesome, natural approach. Definitely worth trying!

28 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

I love this company

I love this company. The products, the personal touch. The ethos, the packaging, the people, all just outstandingly lovely and every other company should look at this one and take note ❤️ love you guys xx

10 janvier 2025
Noté 5 sur 5 étoiles

Magnesium Cream.

I purchased more of the magnesium cream as it is excellent. The consistency is beautiful it sinks right into your skin and leaves no residue. The aroma is gorgeous and it definitely helps to reduce the level of my pain. I have M,E, and was surprised how beneficial this cream was. Products arrive quickly, beautifully boxed in recyclable packaging. A lovely personalised thankyou card is enclosed and a kind gift of confectionery also. Seller communication is excellent. Highly recommend this amazing magnesium cream and this company.

16 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Great company

Great company. Fast delivery, well packaged in recycled packaging and even came with a little bag of sweets. I ordered the brightening turmeric and liquorice soap. Used it last night and this morning and my skin already looks less inflamed. It’s five stars from me ⭐️⭐️⭐️⭐️⭐️

17 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Ordered deep relief Magnesium Cream

Ordered deep relief Magnesium Cream, recommended by a friend. Easy to order and a quick delivery. A nice note was with product thanking me and used my name, which I thought was lovely. Cream is good and a lovely smell, easy to apply. Would recommend and I will be ordering again from this company.

8 janvier 2025
Noté 5 sur 5 étoiles

Great value

Great value, great product and best of all it does not hurt or burn my skin like so many other products have. Came promptly once order placed. thank you

26 décembre 2024
Noté 5 sur 5 étoiles

Excellent value for money 🫶

I popped into the store before Christmas looking for the Radiance Vitamin C Reviver that I had seen on their Instagram page and omg I absolutely love it .. it gives a lovely illuminating glow .. Shop assistant gave me some free Christmas vegan sweets which was a lovely touch.. I also use the Body Polish infused with turmeric, Shea butter & coconut oil & it’s gorgeous.. I will definitely be returning for more purchases .. If you haven’t been yet you need to pop in .. 🫶

4 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

The Best Deodorant

The unscented deodorant is fantastic. This is my second tub and I got my partner one as he's been using mine!

I've tried quite a few natural deodorants some with more success than others but this deodorant is fantastic - it lasts the whole day and even in the morning there's no unpleasant armpit smell. A little goes a long way! I'm so happy to have finally found a natural deodorant that I can trust to work in any weather.

29 décembre 2024
Noté 5 sur 5 étoiles

Wonderful for crazy dry skin

My skin is super dry, made worse by menopause, and has always been really sensitive.
My first purchase was the moisturiser bar - fantastic coming out of the shower and used daily
I am now hooked on the shampoo & conditioner bar (Amla) and really love the curl custard.
My hair has noticed a difference and appears much thicker, is growing and thanks to the curl custard is curling beautifully once again
The intense hydration cream is amazing for my face and not at all greasy.
Vera's rub - i use this to ease the onset of a migraine, hubby nabbed one when he was very chesty and this helped him ease off to sleep nicely.
Finally the gel to milk makeup remover really is something special
All in all, for a small business they really do pack a punch in what they have to offer. I live locally so can always pop in

21 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I've been using Arcade SC for a while…

I've been using Arcade SC for a while now and I honestly can't recommend them enough! I started with a couple of products and have just expanded my collection. I have suffered with eczema all my life and sometime feel like my skin looks dry and dull. The products that I've been using (Glow balm, Turmeric cleanser, vitamin c and Hydration cream) have given me a glow and hydration that I wanted. Diolch yn fawr pawb at Arcade SC! :)

5 décembre 2024
Noté 5 sur 5 étoiles

Fantastic

Lovely product works incredibly and the service was amazing and a lovely handwritten note which was just that extra touch

12 novembre 2024
Logo de Arcade Skincare

Réponse de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Noté 5 sur 5 étoiles

Great service

Great service, fast delivery Very well packaged.
Thanks for the sweets great touch.

6 novembre 2024
Logo de Arcade Skincare

Réponse de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Noté 5 sur 5 étoiles

I heard about Arcade Skincare on…Natalie Cassidy's Podcast

I heard about Arcade Skincare on Natalie Cassidy's podcast. I'm originally from South Wales so the recognisable Welsh accents perked my interest! I have really sensitive skin and historically, even products described as 'suitable for sensitive skin ' I can end up reacting to. So far I have purchased the fragrance free whipped soap and gel to milk make up remover. Both are fantastic, lovely to use and I've had zero reactions! I will definitely be re-ordeing! Ordering process via the website was easy and faster than expected delivery! The hand written thank you note in each order is also such a lovely touch.

27 octobre 2024
Logo de Arcade Skincare

Réponse de Arcade Skincare

Hello - we are so happy you found us on the Podcast. We are always thrilled to find another South-Walian "in the wild". We are so pleased you are happy with your purchases and that they have worked well with your skin - that's our goal!

I will let Alex know you liked the note - he spends hours hand writing each one, so I know he will appreciate it!

Look forward to hearing from you again.

Team Arcade.

Noté 5 sur 5 étoiles

Honestly the best skin care product…

Honestly the best skin care product I’ve ever used. Rich and hydrating, it leaves my skin soothed and healed. Wonderful to use and easily absorbed.

25 octobre 2024
Logo de Arcade Skincare

Réponse de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Noté 5 sur 5 étoiles

Great product.

Great product
Arrived promptly in eco plastic free packing.
Very happy 😊

29 octobre 2024
Logo de Arcade Skincare

Réponse de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Noté 1 sur 5 étoiles

The instant I paid for my goods I…

The instant I paid for my goods I realised the company is located in Newport and I live in London.I sent email requesting for payment for delivery which they agreed to send me a payment link for the delivery. After three days without receiving the payment link, I sent another email and alongside an apology for late response, I was asked to send my delivery address with a promise that the goods will be sent without any delivery payment as a consolation for time wasting.
As I write this there has not been any delivery or communication from them . This has dragged on for more than a week now.

27 octobre 2024
Logo de Arcade Skincare

Réponse de Arcade Skincare

Hello,

Thank you for taking the time to write a review. We are sorry that you were unhappy with the service, and wanted to take the opportunity to address some of your concerns.

You placed your order on October 27th. Despite the location of the pick up being clear signposted on the website, you inadvertently selected to pick up your order. On the 27th October we emailed you to let you know that were are situated in South Wales.

You then asked for the items to be sent out to you despite not paying the postage. So, again, on the 27th October we emailed to offer to send a payment link for the postage and that we would be happy to post the items.

On the 29th, it became apparent that the payment link generated on the system did not reach you, so we offered to waive the postage payment and we would immediately send the items out.

The items were picked up by Royal Mail on the 30th October and delivered to you on the 6th November. We sent the items 48 hour tracked and do not know why it took 6 days to arrive - this is outside our control.

It is not fair to say that there was no communication from us - we immediately contacted you upon receiving your order. Our despatch time is stated on the website - it may take (during busy periods) up to 5 days to despatch. We - despite the complications with you not choosing the correct shipping option initially - still sent the item out within 3 days.

Also, to note, you did not ask to pay for the shipping initially - you asked for the items to be shipped without any discussion of payment. We accept that the system failed and the payment link did not arrive your end, so, we waived this.

We appreciate the process may have been frustrating, but, though it pertinent to clarify a few comments made in your review as this was not due to any failings on our part. We always strive to deliver excellent service, and, if this is ever not the case we are happy to hear constructive, feedback.

Again - thank you for taking the time to write this review, we appreciate all reviews and take all feedback on board.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus