Arcade Skincare Avis 

223
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Arcade skincare magnesium cream is genuinely the only thing that stops my fidget legs which sometimes can cause an immense lack of sleep I’m so pleased to have doing this solution and highly recommen... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have recently got back into running. I sometimes get a build up of lactic acid /restless legs at night. The Magnesium Body Butter (scented), has made a difference . I love it . With the added Bonus of... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I popped into the store before Christmas looking for the Radiance Vitamin C Reviver that I had seen on their Instagram page and omg I absolutely love it .. it gives a lovely illuminating glow .. Shop... Voir plus

Noté 5 sur 5 étoiles

I've been using Arcade SC for a while now and I honestly can't recommend them enough! I started with a couple of products and have just expanded my collection. I have suffered with eczema all my life... Voir plus

À propos de l'entreprise

  1. Fournisseur de produits de beauté

Écrit par l'entreprise

Hand-crafted, artisanal skincare products produced in small batches in our workshop in South Wales. We provide a range of skin and hair care products using vegan, plant-based, palm-free ingredients. Our products have been minimally formulated to ensure that they are non-irritating and safe and gentle to use on all skin-types. We are passionately plastic-free and almost entirely zero waste.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

223 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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4,8

Tous les avis

(223)

102 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Truly outstanding

I’m on to my second batch of shampoos conditioners face bars and cleansing bars now and I can’t imagine I’ll go anywhere else for these products again not only has my hair condition improved completely ( no more dry scalp ) but these products last forever and are so reasonably priced and completely natural that’s ticked all my boxes thank you to all your team

20 octobre 2024
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Réponse de Arcade Skincare

Hello,

Thank you so much for your review. It means the world to us.

We are so happy you like the shampoo, conditioner and cleansing bars. We strive to make good quality, eco-conscious products that do not cost the Earth (literally and figuratively), so it makes our day when this is appreciated.

Thank you for your support.

Team Arcade.

Noté 5 sur 5 étoiles

Hydration Cream

I bought the hydration cream after much deliberation over the wonderful choices, but was given amazing advice on which cream would suit me.

I have rosacea and perimenopausal dry skin, this cream is like putting a blanket on, I can't wait to put it on my face every morning and night! Thank you Arcade Skincare this is everything I have been looking for.
The texture and ingredients are perfect x

20 octobre 2024
Avis spontané
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Réponse de Arcade Skincare

Hello,

Thank you so much for your review. It means the world to us.

We are thrilled to hear you have found the Intense Hydration a good match for your skin! It is one of our favourites and we are over the moon when we hear that it is so well liked!

Thank you for your support.

Team Arcade.

Noté 5 sur 5 étoiles

Happy first-time customer

Love these products. Delivery was prompt, packaging good, first time using shampoo and conditioning bars so the little tips on the boxes were very welcome!

16 octobre 2024
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Réponse de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Noté 5 sur 5 étoiles

Saviour for hormonal skin :)

I have struggled with hormonal acne for all of my teen years, but nothing has cleared it up. I also messed up my skin barrier using really harsh chemicals, leaving my skin sensitive and irritated.
I've been using the cleansing gel, hydration cream, and charcoal cleanser for a month now and the difference is amazing. My skin no longer burns when I wash my face and I have noticed a significant reduction in break outs.
I also loved how the packaging is all recyclable. You can tell a lot of care went into making these products.
Thank you so much to everyone at Arcade skincare, you have given me my confidence back :)

14 septembre 2024
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Réponse de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

I am go happy that our products have helped you with your skin - hearing this type of feedback really does make it all worthwhile!

Thank you.

Team Arcade.

Noté 5 sur 5 étoiles

A brand you can trust

It’s such a relief to finally find a brand that works for my unpredictable skin. The crew at Arcade are always super helpful and know exactly what to suggest. Theres a product for every skin type. I have highly sensitive skin and have always been weary of trying new products but have found this is the only brand that works for me. I highly recommend giving them a try. With regular use I’ve seen some major improvement in the condition of my skin.

26 septembre 2024
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Réponse de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Noté 5 sur 5 étoiles

Fabulous product

Great ordering and delivery experience and fantastic product - really gentle on my skin while removing all make-up. Thank you! Will be ordering more soon.

16 septembre 2024
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Réponse de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Noté 5 sur 5 étoiles

Great recyclable packaging

Great recyclable packaging, fast delivery, excellent product!

7 septembre 2024
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Réponse de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Noté 5 sur 5 étoiles

OMG Absolutely Obsessed 🧡

OMG I am absolutely obsessed with Arcade Skincare! The best find ever! They are Welsh based, wholesome ingredients and amazing on my skin. My facial redness has reduced greatly and my skin condition has improved. I love their turmeric soap and Ultimate Glow Balm plus their wonderful shampoo and conditioner bars. Every shower is now an Arcade Skincare experience 🧡

20 août 2024
Noté 5 sur 5 étoiles

Clarifying Charcoal & Tea Tree Cleanser Is the go to cleanser!

Very helpful business, I reached out to Alex and Mike for advice on what cleanser to use to get rid of the smell of chlorine after swimming.

I was advised to use Clarifying Charcoal & Tea Tree Cleanser. After my first swim soaking in the pool for 90 minutes I put it to the test. First shower no smell of chlorine very pleased.

I’ve always suffered with very itchy dry skin and normally moisture every day.

Since using the Clarifying Charcoal & Tea Tree Cleanser my skin has not been itching and I’ve only had to moisturise every once in a while instead of every day. I’m very pleased to actually have skin what is no longer dry and itchy!

If I knew normal shower gels was the problem I would have switched over a long time ago!

I’m constantly training so always hot and sweaty with outbreaks of spots and sweat rashes. Since switching to charcoal my skin has cleared up.

If your constantly training or a sweaty person like myself get your hands on the Clarifying Charcoal & Tea Tree Cleanser you will not be disappointed!!

It’s now my go-to cleanser and another order has been put through!

Thanks Arcade skincare you’ve made my triathlon training a lot easier I no longer worry about my dry itchy skin

23 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Smells amazing 😍

I bought the Mandarin and Grapefruit Shampoo and Conditioner Bars, the smell amazing. I also bought the Curl Custard, and my curls just love it. This will definitely be the first of many orders.

17 août 2024
Noté 5 sur 5 étoiles

Magic cream

Where do I begin……the Magnesium Butter is an absolute game changer!

I suffer with knee/leg/ankle pain, that real dull ache which keeps me awake at night.

I tried this cream and WOW I’m pain free in just minutes. It’s really amazing stuff.

You guys are the best…..thank you both x

3 juillet 2024
Avis spontané
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Réponse de Arcade Skincare

Hi Amy,


Thank you for you review. We are over the moon that the Magnesium Butter works for you.

Thank you for taking the time to let us know, we look forward to seeing you again.

Team Arcade.

Noté 5 sur 5 étoiles

A little goes a long way and does it all!

The Ultimate Hydrate & Repair - Natural Eczema Balm arrived on time and does exactly what it says! After 1 week I have noticed an improvement in my facial skin tone, texture and hydration, fine lines have reduced slightly and my skin doesn't dry out as quickly as it used to. Would recommend for a one-stop natural skin remedy, not only to treat specific conditions like eczema but for overall skin hydration and improvement.

1 août 2024
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Réponse de Arcade Skincare

Hey Laura, firstly thank you for sharing your experience with Arcade, we love that it has helped how your skin looks and feels, it is true if you feel good about your skin it shines through to everything else, keep sharing your gorgeous - Team Arcade

Noté 5 sur 5 étoiles

Helpful team and great products

I’ve wanted a ‘no nasties’ deodorant and shampoo for a while but I couldn’t find one that I liked until I found Arcade skincare. I really like the superfood detox shampoo bar, the brightening Tumeric cleanser and the deodorant balm! The balm has lasted so well well, definitely value for money. Mike was really helpful at finding me the products I wanted when I explained what I was after. Thanks Arcade team 👍🏾

1 avril 2024
Avis spontané
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Réponse de Arcade Skincare

Hey George, thanks so much for choosing Arcade, we love helping people make healthier skincare choices and super glad you love the products, it was so lovely to meet you and your family and we love that we are becoming your bathroom favourite. Huge love and thanks - Arcade Skincare

Noté 5 sur 5 étoiles

5* Products Highly Recomment

I’ve never really used skincare apart from the odd moisturiser for my face which didn’t really work but my partner suggested arcade skincare as she loves their products. They’ve changed my mind completely after using their Hydrate and Repair as my skin has changed massively and improved. I will continue being a frequent customer and haven’t got one complain about their products or services they’re great and look forward to ordering more from them.

11 juillet 2024
Avis spontané
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Réponse de Arcade Skincare

Hi Jordan, we love it when the guys get on board with the skincare, thank your lovely partner for suggesting us to you and thank you for taking the time to leave us a review, it really means alot. Team Arcade

Noté 5 sur 5 étoiles

I am really impressed with the soap…

I am really impressed with the soap that I brought. I have really sensitive skin and I have found it really hard to find a soap that my face doesn’t react to. This had worked really well and my skin is clearer. I will definitely be continuing to use it.

3 juillet 2024
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Réponse de Arcade Skincare

Hi Natalie, thanks for taking the time to post this lovely review, we are so, so pleased our product has helped your skin look great, but more important, make you feel great to. Huge Thanks Team Arcade

Noté 1 sur 5 étoiles

Extremely stressful and frustrating…

Extremely stressful and frustrating first experience with this company!!

1. Order took a week to get here
2. Company mis-wrote my flat number
3. Delivery service didn't follow redelivery instructions
4. Till this day I have not received this order because it was delivered to the wrong address. Likely because of a combination of the companys silly mistake and royal mail not being able to read
5. Emailed the company to tell them what happened, no response.
6. Contacted them on one of their socials, still no response.

Fully lost all interest in this order now, want my money back ASAP and won't be ordering again. This is one of the reasons I hate ordering from small companies, just a headache.

Updated:
Received a very rude and unprofessional response from the company. Customer service is everything especially when starting out and you will only chase people away by speaking to them like that. Good luck if you plan to continue this behaviour.

13 juillet 2024
Avis spontané
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Réponse de Arcade Skincare

This sadly is a very real fact of customer satisfaction, not everybody will appreciate your efforts or any factors you cant control. This customer sent a very angry email @ about 9pm @night, Mike had logged on just by chance and saw the message and was mortified, he answered as soon as he read the email with just some bullet points of facts to this customers list of dissapointments.

- the customers order address was not recognised in Royal Mails postcode address search when choosing her postal address.

- Customer order was placed on 8th of July, picked up by Royal Mail on the 9th of July and delivered on 13th of July.

- Customer stated she did not want the delivery on the 13th of July and contacted Royal Mail to re arrange a delivery day, this did not happen ?

- Customer complained about our delivery charge, stated a price that was only printed on the box that was never received.

- Customer left review on trust pilot via a QR code that is on the reverse of a thank you note included in your box when you order, we do this to track where our reviews are obtained and if the cards are enjoyed/needed.

- Customer was refunded in full as soon as the email reply was sent as we realised we were unable to satisfy this customer in any reasonable way.

This makes us really sad as a small business, but we appreciate all reviews, not matter how unpleasent they may seem.

Best wishes on your skincare journey A. Team Arcade

Noté 5 sur 5 étoiles

Although i have just recently…

Although I have just recently received products,so far products are good. Prompt delivery with wee card. No complaints and my hair was so soft and should get better the more I use the shampoo bar.

4 juillet 2024
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Réponse de Arcade Skincare

Hi Anne, this is so kind and we are so glad your enjoying your Shampoo bar, we are so glad you have started your Arcade skincare journey and look forward to you discovering our other wonderful products. Team Arcade

Noté 5 sur 5 étoiles

Fab produxts

I love the products they are all natural with no nasties and they are really good products.

I use the deodrant, susans cream, shampoo bars and conditioner bar, curling custard and will be adding morw to my collection

20 juin 2024
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Réponse de Arcade Skincare

Awww, thank you Gem, thank you for being a cheerleader for us. We loved your review and appreciate you taking the time. Team Arcade.

Noté 5 sur 5 étoiles

This stuff is amazing!!

What can I say, my new go-to from this wonderful business is the intense hydration cream and the magnesium butter. The cream is such a lush, rich texture and you need very little, a little heavier than a day cream but sinks into my skin and Wow, what a diffrence in my skin since using it.

The magnesium butter I use every night before bed for my leg pain, I would be awake most nights before finding this gem and take soooo much pain medication, a wonder cream if I do say so.

If you're hesitant before buying, dont be, these products are amazing, I love that they are all natural and vegan too and also an independant business with great eco credentials.

Well done Arcade skincare, I am now a super fan.

16 mai 2024
Avis spontané
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Réponse de Arcade Skincare

WOW!! Thanks Alex, high praise indeed, we are super passionate about our product and it makes us so happy you love it. Thank you again Team Arcade.

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