Fantastic range of products which are top quality. customer service is great.cant fault this company highly recommend
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The products are amazing quality, I just wish the taxes were a bit more transparent whilst browsing and adding to the cart pre checkout. It’s slways more expensive than you are expecting.
They have the best quality essential oils and cosmetic bases I’ve ever tried. They also advise recipes and branding for your own practice if required. I’ll definitely keep buying from them. I tru... Voir plus
I would say they have good quality products, shipping was fast however package arrived damaged (mix of Royal Mail service and bad packaging), customer service is also up to standard. Their web i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Browse through our range of natural skin care products and cosmetics at Aromantic. We provide organic and natural ingredients, recipes and courses for make-your-own skin, hair and beauty care products.
Coordonnées de contact
15 Greshop Road, IV36 2GU, Forres, Royaume-Uni
- +441309696900
- info@aromantic.co.uk
- aromantic.co.uk
4,6
Excellent
162 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great quality and good prices
I have purchased my essential oils many times from Aromantic, and have found them to be of high quality. They use both common and botanical names, encouraging authenticity. They have a very broad range and very reasonable prices. I am very pleased with my dealings with this company.
10 novembre 2025
Avis spontané
Very satisfied and positive experience. …
I am a beginner and bought a starter kit which had most essential equipments and ingredients I needed to make a skin care product. I was very impressed with my produce and have made more as gifts to my close friends and daughter. Their ingredients were fresh and easy to use. I felt confident using their products. Have bought more items and will continue to buy from them.
3 octobre 2025
Avis spontané
i'm very satisfied with the things I…
i'm very satisfied with the things I ordered!
all high quality ingredients. Thank you
25 octobre 2025
Avis spontané
Love the Almond Oil from Aromantic
Love the Almond Oil from Aromantic. I add lavender essential oil to it and rub it on after a show.
Smells great, feels great and sorts out my dry skin.
Very happy with Aromantic and will try other products from them in the future.
Delivery was fast too.
Excellent.
16 octobre 2025
Avis spontané
Excellent service with prompt delivery…
Excellent service with prompt delivery will recommend
24 septembre 2025
Réponse de Aromantic Ltd
Thank you so much, Carol. I’m delighted to hear that your order arrived promptly and that you were happy with our service. We truly appreciate your recommendation, it means a great deal to the whole team here at Aromantic.
Kind regards,
Benjamin Borseth
Managing Director, Aromantic Ltd
Never again !!!
The box was damaged in transit with a gapping big hole a hand could get through this could have easily been tampered with - packaging was poor! The 500ml bottle came in a light clear bottle not the dark bottle as pictured on site, the screw top was white and not sealed, when open there is no dispenser to limit flow hence hard to dispense small amount without mess! I decided to return and had to argue with the lady over the phone to get a free returns label, but when the refund came through they cheekily deducted the original shipping cost, when I called back to question this it was another argument, in the end they send the full refund but won’t he purchasing again! The lady on phone had an attitude and was dismissing me by saying ‘ok’ several times during the chat wanting to get off the phone. Rubbish customer service despite my reasons explained above that warranted my reasons to return the item!
6 septembre 2025
Avis spontané
Réponse de Aromantic Ltd
Hi Luxy,
I apologise for the delay in replying. The team member you spoke with has recently been away to get married, and I wanted to speak with her directly before responding to ensure I had all the details correct.
Having reviewed your order and correspondence, I can confirm that the product itself was in perfect condition. It appears the outer box was damaged in transit, something we’re always working to minimise, though it can occasionally happen with parcels regardless of how well we package them.
Our website images show the 100ml bottle, which is representative of the product most customers purchase. Larger sizes, such as the 500ml which you purcased, use a different bottle designed for faster dispensing and refilling, which is why there’s no flow restrictor. Tamper-evident lids for this size and format are extremely difficult to source, but this has never presented an issue for 99.99% of our customers who continue to purchase these bottles without concern.
We don’t currently plan to produce unique images for every size variation, as each one requires detailed 3D rendering work to maintain consistency across our site.
Regarding your refund, the original postage wasn’t refunded initially because the product was not faulty; however, this was later reimbursed as a gesture of goodwill.
I appreciate you taking the time to share your feedback, and I’ll make sure it’s reviewed internally.
Kind regards,
Benjamin Borseth
Managing Director, Aromantic Ltd
No delivery estimate and cannot reach anyone
Given the uncertainty around delivery and the difficulty in reaching support, I will need to explore alternative suppliers who can provide more reliable shipping and clearer communication.
Here's a detailed breakdown of why:
I recently placed my first order with Aromantic, and unfortunately the experience so far has been quite challenging.
From what I can see, when everything runs smoothly, customers seem happy with the products—which is encouraging. However, my order was placed 5 days ago (including a weekend), and I haven’t received any updates on dispatch or delivery timelines.
I tried to contact customer service by phone. On my first call I was directed to voicemail, but after three attempts it was clear the system wasn’t recording. I then tried again without leaving a voicemail, but after waiting over 5 minutes on a paid line, I had to hang up.
It would be really helpful to have a clear estimated dispatch and delivery timeframe, as well as a reliable way to reach someone directly—particularly for customers who may want to use Aromantic as a regular supplier for their business. I’m hoping this is just an isolated issue, but my initial experience hasn’t been positive.
Since then, I’ve been in touch via email, but things haven’t improved. My order still hasn’t been dispatched (though technically this is still within the advertised timeframe). However, I’ve since learned that delivery will take an additional 5 days after dispatch. This seems inconsistent with the information on the website (in the deliveries section), which only references 24- and 48-hour services starting at £4.50 (the option I selected). Based on that, I expected delivery within 48 hours of dispatch, or a maximum of 5 working days from the order date—not potentially 8 days from placing the order.
I raised this with customer service and requested to clarify over the phone, but this wasn’t acknowledged. I think it would make a big difference if the website reflected the actual delivery times more clearly, and if customer service were more accessible when clarification is needed.
Final update: I am changing this rating because at least I was provided a refund when asked.
Update below - as a response to the reply received from the managing director.
Hi Benjamin, the 5 day time frame is not provided on the deliveries page - which I explained in my email. The only reference to a 5 day timeframe is for international shipping. In addition, I requested a call back (as I suspected there was an error with your phone service) and this was ignored in all communications. So I'm afraid your reply below does not reflect the scenario in question, though I do appreciate the response and the refund I received.
22 septembre 2025
Avis spontané
Réponse de Aromantic Ltd
Hi CP,
Thank you for your feedback, and I’m sorry to hear you were disappointed with your experience.
I sincerely apologise that you were unable to reach us by phone, I know how frustrating that can be and would like to assure you that this is not a usual occurrence.
We did have a technical issue with our lines this morning that we were not immediately aware of however we managed to resolve the problem by late morning. I can see that your subsequent email correspondence has been responded to.
Regarding dispatch and shipping timeframes, I am sorry if this seemed unclear. We do try to be as transparent as possible on the delivery page, the individual product pages and the checkout page, where all available shipping options will have an estimated dispatch and delivery timeframe.
The Royal Mail tracked 48/2nd class service by their own definition has a delivery aim of 2-3 days, this is an aim and not a guarantee. We note this service at checkout as ‘’ Will be shipped within 1 to 3 working days. Delivered usually within 2 to 5 days from point of shipping.’’ The reason we state up to 5 days is simply to allow for any unforeseen issues or delays once the parcel has left us. Tracked 48 can take up to 5 days once it leaves us and that’s us being transparent, we do not want to over promise as that leads to frustration. Having said that in the vast majority of cases it’s delivered within the 2-3 days time frame but on the odd occasions that Royal Mail have let us down, customers have rightly raised that with us so we then increased the days to 5 to cover ourselves.
I hope this provides some clarification and again I am very sorry that your first experience with shopping with us has not been a more positive one.
Kind Regards
Benjamin Borseth
Managing Director
Aromantic Ltd
Jojoba Oil
I have used their jojoba oil in my carrier oil synergies for Therapeutic Deep Tissue Massage and Therapeutic Reflexology and my clients love the smooth silky feel.
Serena Crawford
22 août 2025
Avis spontané
Réponse de Aromantic Ltd
Hi Serena,
Thank you for the brilliant review. We are delighted to hear our Jojoba Oil is performing so well in your deep tissue massage and reflexology blends, and that your clients love the smooth, silky feel.
If you ever need larger sizes or recommendations for complementary carrier oils, just let us know.
Thanks again for choosing Aromantic.
Benjamin Borseth
Managing Director
Aromantic Ltd
Excellent seller
Excellent seller - I bought some water based dyes to create a green tinted moisturiser (hemp oil just wasn’t cutting it colour wise). They worked really well. I’ve bought a few other bits since then and they all arrived quickly and were excellent quality.
8 septembre 2025
Avis spontané
Réponse de Aromantic Ltd
Hi Nicolette,
Thank you so much for the lovely review and for your repeat orders. We are delighted the water based dyes helped you get the green tint you wanted for your moisturiser. It is great to hear everything arrived quickly and that you are happy with the quality.
If you ever need help choosing colours or anything else, we are here to help.
Thanks again for choosing Aromantic.
Benjamin Borseth
Managing Director
Aromantic Ltd
I love the Hyaluronic gel
I love the Hyaluronic gel. Does seem to add a glow to the skin. Thank you.
26 août 2025
Réponse de Aromantic Ltd
Hi Pauline,
Thank you so much for your lovely review. We are delighted to hear you love the Hyaluronic Gel and that it is giving your skin a healthy glow.
If you ever need anything or have any questions, we are here to help.
Thanks again for choosing Aromantic.
Benjamin Borseth
Managing Director
Aromantic Ltd
feels so good on my face
feels so good on my face, haven't noticed big changes as only used it twice, but seems so good
26 août 2025
Réponse de Aromantic Ltd
Hi Ruth, thanks for the glowing feedback. It is great to hear it feels so good on your skin. Results can take a little time, so please let us know how you get on after a few weeks of regular use. We are always happy to help with any questions.
Benjamin Borseth, Managing Director
Réponse de Aromantic Ltd
Hi Ali, I am very sorry this fell short of expectations. I cannot find any record of you contacting us about this before posting your review, otherwise we would have helped straight away. I have your order and the batch we shipped you of the Organic Rice Bran CO2 Extract and will investigate immediately, but I really need clarity on what did not match the description so I can focus the checks. If it is not as described, I will put it right with a replacement or a refund.
Benjamin Borseth, Managing Director
Excellent reliable and trustworthy company
I've been using Aromantic products for many years, which are always of a good and pure quality. Aromantic are reliable and trustworthy, which in the skincare industry is so important. If on the rare occasion there is a problem, their Customer Services are excellent.
26 août 2025
Avis spontané
Réponse de Aromantic Ltd
Hi Customer,
Thank you so much for your kind words and for being a loyal customer over the years. We’re delighted to hear that you value the quality of our products and the reliability of our service. Trust is so important in skincare, and we truly appreciate you recognising the effort our team puts into maintaining high standards.
It’s always encouraging to know that if any issues do arise, our Customer Service team have been able to support you. Thank you again for your continued trust in us — it really means a lot.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
Selective reviews
I placed an order and the next day I was sent a standard email expressing how much my custom means, asking for feedback on how they can improve. I provided feedback and requested a response, as I had taken the time to do this. As expected, I have had nothing, apart from an automated email, advising I would hear back within 48 hours.
I advised that they were my main choice for skincare products, but their customer service is unhelpful and their website needed photos updated of their products to comply with the Consumer Rights Act - goods must be as described.
I had returned some goods on a previous order, costing over £113, and was asked to pay the postage to return, but when challenged with the legal aspect, I was sent a free return label. This should have been offered automatically.
The glass measuring beakers are not the Simax brand and not all of the low form shape shown. They are a cheaper poor quality brand and the smaller one is cylindrical.
The aloe vera powder does not come in a tub any longer, but in a plastic pouch. This product must have as little exposure to air as possible, as it goes rock hard and becomes unusable. Storage in a bag is fiddly to use, and decanting, both attract moisture. It must cost a matter of pence to sell it in a tub.
There is no mention of this on their website, but I was informed I could buy the tubs separately. These cost an astonishing £8.51 for 10, plus I would have to pay postage on top. You can get 50 for £7 on Amazon.
There is a huge markup on skin products and taking care of your customers should be priority if you want to keep them.
As the misdescription still remains on their website, I added reviews to the products, but they have not been published.
16 août 2025
Avis spontané
Réponse de Aromantic Ltd
Hi Bonghi-bo,
Thank you for your feedback and for giving us the chance to respond. I’m very sorry that your recent experiences have not met expectations. I was on annual leave over the school holidays, which meant I wasn’t on hand to take care of this earlier, and I apologise for the delay in responding.
On the specific points you’ve raised:
Aloe Vera Powder: We had moved to pouches due to repeated breakages with tubs and excess packaging, but we do recognise your concerns about storage. We’ve now made the decision to return to tubs, which will also bring the website imagery back in line with what customers receive. While we haven’t previously had complaints about the imagery not matching the packaging, we understand the importance of accuracy and will aim to be better about keeping this up to date going forward.
Glass Beakers: We will be updating the product listing to make it clear that the image may not always reflect what is supplied. We source the correct size of beaker from whichever supplier has stock available at the time, so while the brand cannot be guaranteed, the size and function will always be as ordered.
Returns: You are absolutely right that misdescribed goods should not incur return costs. Going forward, we’ll make it easier to obtain a returns label when it’s needed. We don’t include return labels automatically in parcels, as over 99% of our orders are not returned, and this avoids unnecessary environmental impact.
On your point about product reviews, these go through a review process before being published. This allows us to reach out and resolve issues first — whether that relates to product concerns, as in this case, or order problems that have nothing to do with product quality, such as parcels being delayed or lost by delivery partners like Royal Mail. It also helps us filter out reviews that are not relevant to the product or service, such as customers leaving questions in the review section or, in some cases, giving a glowing written review but accidentally rating it one star. Once corrective action has been taken, or irrelevant cases are addressed, reviews are then published so they reflect the true state of the product and service.
We value your loyalty and the fact that you prefer sourcing your skincare ingredients from us. Your feedback is helping us improve, and I hope these steps will help rebuild your confidence in us.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
Highly reputable company
I have been ordering from Aromantic for about 30 years now. I trust the quality and purity of their products and I am pleased with the service. They are also reasonaby priced and have such a good range.
25 juillet 2025
Réponse de Aromantic Ltd
Hi Customer,
Thank you so much for your wonderful review, and for trusting us with your orders for nearly 30 years — that truly means a lot to us. We’re delighted to hear that you value the quality and purity of our products, along with the range and fair pricing.
Your loyalty and continued support are greatly appreciated, and we look forward to serving you for many more years to come.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
I trust Aromantics to provide me with top quality ingredients
I've been using Aromantic since the beginning. I did the residential course, many years ago and love Aromantic's products, rarely using any other supplier. I recently had a couple of questions and was impressed when Ben rang me to answer them. Great products and great company with excellent ethics.
25 juillet 2025
Réponse de Aromantic Ltd
Hi Pauline,
Thank you so much for your kind words and for being with us since the very beginning. It’s wonderful to hear that you still enjoy using our products after all these years, and that the course you attended left such a lasting impression.
I’m glad I was able to speak with you recently and answer your questions directly — it’s always a pleasure to connect with long-standing customers like yourself. Thank you for recognising not just our products but also the ethics we work hard to maintain. Your loyalty and support mean a great deal to us.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
A beautiful and unusual oil at a good…
A beautiful and unusual oil at a good price. I put it on my face, and swallow a few drops of it every day, too ( pomegranate seed oil).
25 juillet 2025
Réponse de Aromantic Ltd
Hi Stef,
Thank you for your lovely review, we’re delighted to hear that you’re enjoying the quality and value of our Pomegranate Seed Oil. It’s certainly a beautiful and unusual oil with many skincare benefits.
Just to clarify, we can only recommend using our oils externally. We’re so pleased you’re happy with your purchase and appreciate you taking the time to share your experience.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
Réponse de Aromantic Ltd
Hi,
Thank you for your kind review. We’re really pleased to hear you found the website easy to use, your order arrived quickly, and that you’re happy with the quality of our oils. We appreciate your support!
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
not the same as it used to be
My first order of fine powder was perfect, it was like powder so so fine. 2 years later a new order exactly the same product but you can feel the grain in it so for what I need it for, it is no good. I feel I wasted £70. Aromantic stated they can't guarantee there won't be any batch variation. Maybe there is a reason it varied but have not been able to find out why it is not such a good quality as before so very disappointed in the product this time.
9 juillet 2025
Avis spontané
Réponse de Aromantic Ltd
Hi Sugarflick,
Thank you for your feedback, and I’m sorry to hear you were disappointed with your recent order.
Unfortunately, with natural ingredients there can sometimes be differences in consistency between batches, even when we don’t change the supplier or the grade that we buy. This natural batch variation is unavoidable, though the quality standards remain the same.
I understand how frustrating this must feel, especially when your first order was exactly what you needed. We’ll continue to work closely with our suppliers to minimise variation wherever possible, but it’s important to note that a degree of natural variation will always exist with these kinds of products.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.