Arthauss Furniture Avis 

3 081
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Thank you so much for a a wonderful dresser 😍 it was pretty much straight forward to put together too. Delivery took a bit, but team were friendly and very responsive! No issues, just one very happy... Voir plus

Noté 4 sur 5 étoiles

I'm happy with the sideboard I purchased, it's the perfect size with plenty of storage inside, looks and feels well made. The instructions weren't the best but if you've built flat packed furniture be... Voir plus

Noté 5 sur 5 étoiles

The wardrobe was strong and sturdy, it needs to be secured to the wall before fitting the sliding doors as they are heavy. the instructions were incorrect in places but we figured it out, is definitel... Voir plus

Noté 5 sur 5 étoiles

The bloke who delivered our wardrobes and chest of drawers was a very cheerful man and bought everything in with care, he also checked the doors to make sure the glass wasn't broken. We haven't mad... Voir plus

À propos de l'entreprise

  1. Magasin de meubles

Informations provenant de diverses sources externes

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,4

Tous les avis

(3 081)

163 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Arthauss 160 vertical bed

Nick..👍.. Arthauss Lincoln delivery guy was incredible, couple of hundred kilos of boxes plus mattress up a flight of stairs on his own ....😳, I couldn't even lift one of the smaller boxes..!!!
Flat pack anything is always a gamble but not Arthauss kits, the paper instructions leave a bit to be desired on their own but used in conjunction with the video guide online and my wife and I had this together and fixed to the wall, a very important step of the job, ready to go all within two days, albeit long days but for a couple of oldies I think we did well. Quality kit and highly recommended.

15 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, excellent communication, a great company to buy from!

21 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Good website

Good website, good communication and delivery all smooth in timeframes promised, would definitely recommend.

1 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect Wardrobe and Excellent Service!

⭐️⭐️⭐️⭐️⭐️
I’m really happy with my purchase! The wardrobe arrived on time, exactly as scheduled. The quality is excellent, the size fits perfectly, and it looks just as beautiful as it did in the pictures. Everything was well-made and carefully packed. I’m completely satisfied and would definitely recommend this company to anyone looking for great furniture and reliable service.

8 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful sideboards

Excellent seller communication amazing was always kept in loop when second item came in to stock both items shipped together , delivery service fantastic the guys really polite and helpful
The cabinets are amazing quality with a added bonus of led lights making the room look all cozy
Easy to follow instructions

3 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

We ordered a very large wardrobe

We ordered a very large wardrobe. And a small matching drawers. The purpose was to check quality before assembling the larger item.
Upon receipt all looked good. We attempted to put the drawers together but had missing items, bolts and wooden bolts, I obtained the missing items myself, as already had to wait linger than anticipated for delivery. The drawer assembly was over complicated, imo. However when it came to putting the drawers in they did not fit. The holes for the rails were all in the wrong place. In addition the drawers fell apart as you tried to insert.
I tried to get advice from company and they did not believe a word I said. Asked me to produce a level, which I did then they said it was not level, I got a carpenter around and he confirmed they were not fit for purpose. All this time I was told to video the assembly so they could tell me were I was wrong. I got zero refund on the drawers and had to pay 70 pounds to wait 3 weeks to collect and a further 2 weeks for part refund. So I lost 180 pounds in this experience and have to pay for the drawers to be binned as I did not have time to take apart and rebuild with video. As you will notice they never take any responsibility on negative feed back. They delete negative feedback on there own website. I am sure the response to this will be denial or they have never heard of me. There service attitude is like wolf of Wall Street

29 août 2025
Avis spontané
Logo de Arthauss Furniture

Réponse de Arthauss Furniture

Hello Kevin,

We’re very sorry to hear that your experience did not meet your expectations. We always aim to make assembly and aftercare as smooth as possible, and we appreciate the opportunity to clarify a few details regarding your order and our communication.

You initially reported that none of the drawers would fit into the frame. After we requested clarification, you kindly provided videos showing two drawers being successfully inserted, which suggested the frame was functioning as intended for those units. However, as no videos were provided showing attempts to insert the remaining drawers, we were unable to verify whether the same issue occurred with the others.

The photos you shared also indicated that the drawer fronts had not been glued into the pre-drilled dowel holes - there was no visible glue residue on the dowels - which likely caused the drawer fronts to separate during assembly.

In addition, our team noticed from your photos that the unit was placed on an uneven surface, with the level’s bubble leaning to one side. This could have affected the frame alignment and drawer rail positioning.

We also wanted to note that no reports of missing parts were made prior to or during the initial assembly process. Our team would have been happy to provide any replacements immediately to help you complete the assembly.

Despite these findings, and in an effort to reach an amicable solution, we offered a return for a partial refund, which was declined.

We truly regret that this experience was frustrating and appreciate the time you took to share your feedback. Our team always strives to handle all matters fairly, transparently, and with care for our customers.

Warm regards,
Your Arthauss Furniture Team

Noté 5 sur 5 étoiles

Great communication prior delivery

Great communication prior delivery . The furniture arrived on time and to the safe place as per our instructions. Thank you ! The wardrobe is very solid, high quality and looks just perfect in our bedroom . I highly recommend the Company and the furniture .

2 octobre 2025
Avis spontané
Noté 2 sur 5 étoiles

Not enough product information provided and point of sale

No information provided at point of sale, on website, or on product packaging of complexity of self assembly, or an approximate time required to assemble.
Some of the images do not correctly convey the assembly stage, and others are innacurate causing confussion and delays in an already long-winded process.

4 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic furniture

Fantastic furniture. I managed to build this units myself. A tv unit and a side board. Such great quality. Delivery men were helpful and sent me messages throughout the morning until they arrived. I would recommend this furniture to anyone. Easy to build too

1 juillet 2025
Avis spontané
Noté 3 sur 5 étoiles

Good, but room for improvement

I really like the products sold by Arthauss. They are a good build quality and simple enough to put together.
They lose a star because sometimes, the instruction manuals are incorrect or difficult to decipher but if you've built anything before, you can usually work it out. They also lose a star because the drawer depths are always so shallow even if the drawer fronts are deep. This makes no sense to me. Why would you put a 19cm drawer front with 9cm drawer behind it. Its easily fixed by lowering the drawer rails but probably beyond your normal DIY job.
That being said, its at a great price.

2 octobre 2025
Avis spontané
Noté 4 sur 5 étoiles

ARTI 2 Sliding Wardrobes

We ordered Arti2 sliding wardrobes from this company and was initially disappointed as we had an alignment issue with the base piece and legs. Communucation with Hubert was very good, and modifications had to be made using an electric drill to make certain pieces fit together. However seeing the end result I must say it was totally worth it. These wardrobes are beautiful with ample storage and they look expensive.

29 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

First class quality

Easy to follow instructions and the very first time I had exactly the correct number of parts and fixings with a self build unit. Everything fitted perfectly and the overall quality is first class. I will certainly use this brand again for future projects.

23 septembre 2025
Avis spontané

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