Arthur & Hamilton Limited Avis 152

*edited 4/6/24.
After discussions via Whatsapp with Luxe Dwellings they agreed to help me as the landlord of the apartment we had booked through them in January had gone into bankruptcy in April and so they refunded my booking. I am grateful for them for doing this for me. Diolch.

I booked an apartment in Cardiff in January 2024 for May 2024. I had a confirmation email to state that payment had been made and that the apartment was booked.
Two weeks ago I emailed to confirm if everything was OK in preparation for our stay. I heard nothing back. We were due to stay in the apartment on Tuesday May 28th. I rang the Saturday before to ensure everything was in place, to which I was told they had broken contracts with the landlord of that property 3 months ago. I had not received an email to confirm this or received any apology or refund for this inconvenience. I have now contacted them via email, phone and WhatsApp but six days later there is still no refund or confirmation of their mistake.

The Luxe Dwellings team has been very helpful and responsive. Addressing questions and issues from before contracts were signed to any that arose while at the residence. Hasan Hussaini in particular has been great and friendly dealing with all my concerns in a timely and efficient manner. Definitely recommend.

Stayed for two weeks, facility was clean and had all the utensils/supplies provided for a long stay including toiletries, cooking & cleaning which was a lot more than I expected! Service was extremely fast; WiFi went down one night and was fixed within an hour of me messaging.

That's the a good experience after searching a lot of rentals. The landlord and the team are kind and respectful. I highly recommend if you are looking for a nice home.

Excellent company! It is very easy and reliable to work with them!

I can’t comment on any of the properties as we did not stay in one due to a double booking error. However Hasan was very helpful in finding alternative accommodation for us and covering the additional cost of the new studio apartment.

Hasan was very attentive and efficient is his replies. The matter was sorted in less than 24hrs and he arranged everything for us. Thank you!

Good customer relation and smooth communication. Mr. Hassan was very helpful and prompt .

A++,
Hasan is absolutely amazing I have been working with Hasan for almost 3 months now and I am tremendously over the moon with his work ethic, Hassan will do anything to make sure the job gets done on time and as efficient as possible, he will also help in anyway he possibly can, I would 1,000,000.00 (%) recommend Hasa services to anybody who is looking for property mangent, he has zero faults, in my opinion Hassan is Flawless. 100/100

Hasan and staff made my stay extremely wonderful and I am truly grateful. They went above and beyond and they didn’t have to. Thanks guys would highly recommend 100/10.

Good staff and comfortable room! Quick responds.
It's the same as pictures!

I stayed at one of their properties on airbnb. Hasan was fantastic at responding (especially as it was my first time in Wales) and the property was exactly as described. A shared flat with communal kitchen and shared bathroom. The whole place was very clean, tidy and Hasan was brilliant at recommending places for me when I checked in. It was close to amenities with good transport links and exactly as described. will definitely book with them again

Good experience dealing with Luxe. They communicate very well and work quickly and efficiently.

As you can see from the photos, this place is very tidy and very well kept, everything is clean, and the place is nicely furnished. Very very nice

The Luxe Dwellings team was very responsive and friendly. Place is well-kept, comfortable and looks as advertised. Good access to public transportation as well as convenience stores and takeaways. Did not have any issues. Can't ask for anything more.

Very attractive

Very comfortable room with a nice view. The room is spacious and the bed sheets are top notch. The kitchen and bathroom have everything you need are kept really clean. Hasan is extremely helpful and respectful and always reachable. Very convenient having this place so close to the city centre.

Very good property

Very good accommodation. I have lived here for a month. There is a brand-new refrigerator, washing machine and kitchen. Believe me, this is a good place. Hassan is very willing to help, and I am very happy to communicate with him.