Ascent Bicycle Avis 67

TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I received my new saddle, installed it, and immediately hit the Trinity Trail — what a difference it made. I’ve tried several saddles over the years, and this one completely transformed my ride. The... Voir plus

Noté 4 sur 5 étoiles

I have tried every saddle imaginable in my over fifty-nine years of cycling, including a well-worn BROOKS seat to cheap CYCLE PRO seats, even the super-heavy SPENCO GEL seat cover that I rode on for 1... Voir plus

Noté 4 sur 5 étoiles

The saddle is comfortable, I've taken 5 rides on it, it is a bit limiting in terms of ability to move it forward or backward on the seat post as well as angling up or down compared to other saddles I'... Voir plus

Noté 4 sur 5 étoiles

After a 2 year medical hiatus, I’m practically starting my cycling over again. 12 milers instead of 40s. Like other cyclists we struggle to find the ideal seat. I was very skeptical about ordering my... Voir plus


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

67 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

Guarantee is worthless

I ordered 2 seats. One was way too large so I asked for an exchange. They don’t do that. They said I have to send the seat back at my expense… TO SWEDEN! The 30 day satisfaction guarantee is bogus.
They offered me 15% then 25% off on my order. That is where I am. Buyer beware.

15 avril 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Frannie,

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation has caused.

I completely understand how disappointing it must have been to receive a saddle that didn’t fit your expectations and then learn about the return process, especially the cost and inconvenience of sending it internationally. I can see why this would make the 30-day satisfaction guarantee feel misleading, and I’m very sorry for that experience.

As an international brand, returns are currently handled through our central facility, which can result in higher return shipping costs. That said, your feedback is absolutely valid, and we are actively working on improving this process to make it more convenient and fair for our customers.

Regarding the partial refund offers, these are meant to provide a quicker and more cost-effective alternative to returning the item, but I understand that this may not have met your expectations.

We would genuinely appreciate the opportunity to make this right for you. If you’re open to it, please reply with your order details, and we will review your case again to see what more we can do to reach a resolution that feels fair.

Thank you again for your honest feedback, it truly helps us improve.

Kind regards,
Customer Support Team

Noté 4 sur 5 étoiles

The saddle is comfortable

The saddle is comfortable, I've taken 5 rides on it, it is a bit limiting in terms of ability to move it forward or backward on the seat post as well as angling up or down compared to other saddles I've had but overall its good.

28 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I received my new saddle

I received my new saddle, installed it, and immediately hit the Trinity Trail — what a difference it made. I’ve tried several saddles over the years, and this one completely transformed my ride. The pain is gone, and the whole experience is so much better. I’m genuinely thrilled I made the switch.
Thank you, Ascent Bicycle!

1 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

This is a hype and it is not justified

This new saddle is no better than other ones that I have. I feel like I’ve been victim of a hype on the iPhone. I’ve tried it out properly and it really is nothing special at all.

22 avril 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Mr. Alaric,

Thank you for taking the time to share your experience.

We’re genuinely sorry to hear that the saddle did not meet your expectations and that it hasn’t provided the level of comfort you were hoping for. We understand how frustrating and disappointing that can be, especially after giving it a proper try.

Comfort can vary significantly from rider to rider, but we fully recognize that this hasn’t delivered the experience you were looking for. That’s certainly not what we want for our customers.

We also appreciate your honest feedback regarding your experience. Your comments have been noted and will be shared with our product team for further review.

We’d really like the opportunity to make this right. Please feel free to reach out to our support team directly with your order details so we can review your case and see how we can assist you further.

Thank you again for your feedback, it truly helps us improve.

Best regards,
Customer Support Team

Noté 5 sur 5 étoiles

Ascent Saddle Instantly Comfortable

The Ascent saddle was comfortable right away. I did a little adjustment and went for a short ride then when I got back I did a little more adjusting and it is great. Looking forward to my next longer ride.

17 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

I was able to stay in the drops on my…

I was able to stay in the drops on my road bike for longer. The aero gains by staying in the drops longer far outweigh any weight penalty compared to my last saddle. I haven’t done any rides over 50 miles yet but I’m confident that they will be more comfortable.

11 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service great saddle.

I ordered the saddle and received it shortly after. Unfortunately it had a small tear on the front of the seat. I wrote to customer service and within a week they sent me a replacement. I put the seat on the bike and wow it really is the most comfortable saddle I have ever had. Kudos to you on your customer service and the quality of your product.

13 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Early days

Early days - but...
It's early days as I've only been out on a short 25 mile outing, but first impressions are "finally"! I've finally found a saddle that is along for the ride, rather than (adversely) defining the ride! And if so, then this is a 5-star review. Hurrah!
As a bonus - the service/purchase from Ascent was first class.

8 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Experience With Ascent and Customer Support

The quality of the Comfort+ bike saddle in terms of materials and manufacturing is very good, surprisingly for the price. I had a lot of questions and Emma in Customer Support was outstanding. Emma was very quick to respond to my questions over many emails. I wish more companies had this quality of expertise and responsiveness. The Comfort+ is easy to install and well made. All in all a delightful experience working with Emma and Ascent. Highly recommended.

3 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

So far so good. I’ll get back to you

Not being asked how I like it when I haven’t received it yet was not necessary. It is your business. We have it and put it in the back of a tandem and it seems good! I have to laugh that it turns out my husband had bought one too so now we have tooooo many saddles AND too many bikes (and guitars) but Bikes Around the World donations day is a spring thing.
For all readers, this is an amazing article every woman rider should read: Comfort is Nonnegotiable: How to bike with a Vulva

6 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Sometimes when a saddle feels…

Sometimes when a saddle feels uncomfortable, I think it's something I'm doing wrong, not angling front-to-back correctly, not lubricating enough, maybe I should just stick with recumbents, etc. But I like my Bike Friday and Brompton bikes! When I saw the ad for the Ascent saddle, I thought: give it a try. When I first sat on it, it felt good, but I didn't want to judge too soon. So, after a couple of weeks, with rides ranging from 10 to 25 miles, my opinion: this is a great, comfortable saddle! If your butt feels sore, it might not be your fault. Give this Ascent saddle a try!

3 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

From the very start

From the very start, the communication was fantastic. Shipping was prompt. Shortly after receiving my seat I received an e-mail, not a survey but an e-mail asking how I liked it. I told them the weather had made it impossible to try. This person then commented on the weather and wished for bluer skies in the future. This was a person! I asked then for pointers on the starting set-up and again, right back with suggestions. I finally got to try my new seat and I couldn't be happier! What a great product offered by a wonderful team!! Thank You!

15 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I was having a difficult time with saddle pain and discomfort.

I was having a difficult time with saddle pain while riding. I know, it's part of riding, but Ascent has made things so much better. I rode 150 miles is 3 days and my butt does not feel super painful like my other saddle would have made it feel. It is world's more comfortable and still sporty at the same time. If you're wondering whether this saddle is worth spending the money on, let me resolve that issue, absolutely!

23 mars 2026
Avis spontané

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