Ascent Bicycle Avis 67

TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I received my new saddle, installed it, and immediately hit the Trinity Trail — what a difference it made. I’ve tried several saddles over the years, and this one completely transformed my ride. The... Voir plus

Noté 4 sur 5 étoiles

I have tried every saddle imaginable in my over fifty-nine years of cycling, including a well-worn BROOKS seat to cheap CYCLE PRO seats, even the super-heavy SPENCO GEL seat cover that I rode on for 1... Voir plus

Noté 4 sur 5 étoiles

The saddle is comfortable, I've taken 5 rides on it, it is a bit limiting in terms of ability to move it forward or backward on the seat post as well as angling up or down compared to other saddles I'... Voir plus

Noté 4 sur 5 étoiles

After a 2 year medical hiatus, I’m practically starting my cycling over again. 12 milers instead of 40s. Like other cyclists we struggle to find the ideal seat. I was very skeptical about ordering my... Voir plus


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

67 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

So far - So good

After a 2 year medical hiatus, I’m practically starting my cycling over again. 12 milers instead of 40s. Like other cyclists we struggle to find the ideal seat. I was very skeptical about ordering my Ascent Sport. I’m finding it to be more comfortable than my others. Some positioning adjustments are still in order. I’ll be in a better position to evaluate and update my review after reaching 20+ miles per ride. I’m having great expectations.

22 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

I had a terrible experience with Ascent…

I had a terrible experience with Ascent Bicycle Seats, and I strongly recommend avoiding this product.
This seat absolutely wrecked my back. After just a short period of riding, I was dealing with soreness and discomfort that lasted for nearly a full week. A bike seat is supposed to support you—not leave you recovering like you’ve been injured. It failed in the most basic function it’s designed for.
Beyond that, the build quality is extremely disappointing. The seat feels heavy, poorly constructed, and cheap, especially considering it costs around $95. There’s nothing about it that justifies the price point.
What really pushed this into unacceptable territory was the return process. The company expects you to pay $25–$45 out of pocket to ship it back to Sweden—for a product that already isn’t worth what you paid. That’s a huge burden to put on the customer for what is clearly an inferior item.
Bottom line:
Uncomfortable, overpriced, and backed by a terrible return policy. Save yourself the pain—literally and financially—and buy from a company that stands behind its products.

18 mars 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Larry,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the seat did not meet your expectations and that it caused you discomfort.

Comfort can vary significantly from rider to rider, but we understand how frustrating and disappointing this must have been—especially when it impacted your riding experience for several days. This is certainly not the experience we want for our customers.

We also appreciate your feedback regarding the build quality and pricing. Your comments have been noted and will be shared with our product team for further review.

Regarding the return process, we understand your concerns about the cost. As an international brand, returns are currently handled through our central facility, which can result in higher shipping fees. That said, we are actively exploring ways to improve this process and make it more convenient and fair for our customers.

We would really like the opportunity to make this right. Please reach out to our support team directly with your order details so we can review your case and see how we can assist further.

Thank you again for your honest feedback—it helps us improve.

Best regards,
Customer Support Team

Noté 5 sur 5 étoiles

I get it now. Best ride ever.

Just like every bicycle saddle, It took some time to get my new Ascent saddle just right. And once I found the sweet spot, it is truly sweet. I’m not sure how Ascent made a seat this forgiving, but they nailed it. Most comfortable ride ever.

22 mars 2026
Avis spontané
Noté 4 sur 5 étoiles

Relief seeker!

I have tried every saddle imaginable in my over fifty-nine years of cycling, including a well-worn BROOKS seat to cheap CYCLE PRO seats, even the super-heavy SPENCO GEL seat cover that I rode on for 155 miles in ONE DAY! This saddle is super comfy right off the bat, but... seeing my GALLI and CAMPY equipped NISHIKI COMPETITION gain so much weight just because of a minor comfort improvement left me shedding tears! Perhaps offering TITANIUM or at least ALUMINUM rails might take some of the sting away! Just a suggestion, as an increase in price (REASONABLE!) is worth it to us ounce saving fanatics! Thanks for tackling this perennial problem! Best regards, Thomas Vitrano.

14 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Sit bone pain relief!

I purchased the ascent saddle to replace the Bontrager seat on my Wahoo Kickr training bike. I was experiencing pretty severe sit bone pain after approximately 30 minutes of riding - having to stand for a while for relief. The ascent has assuaged the issue. Thank you!

16 mars 2026
Avis spontané
Noté 4 sur 5 étoiles

Nice seat

Great seat once adjusted. Shipping took a while, updates were a lil slow but overall great seat.

7 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Best Seat Ever

Best Seat Ever
I bought a seat here and it is the most comfortable seat I have ever had. Good price too.

12 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

DECEPTIVE REFUND POLICY- SWEDEN NOT USA

I purchased the sport plus seat based on the advertising and reviews. I also understood their 30 day money back guarantee with product return if not satisfied. I received the product on Tuesday March 3, 2026, put in on my bike and tried it on Wednesday March 4, 2026. After only 5 miles it was very uncomfortable and I had to put my old seat back on. I requested a refund, sent photos as requested, and got a message that they would give me a discount if I did not return the product. My purchase was in part based on the guarantee, so when I pressed them for a refund, they said I had to sent the product back to:
Ascent Ecommerce LLC
Logistikvägen 18
556 52 Jönköping
Sweden
and pay for shipping.
Obviously this is VERY deceptive if not fraudulent as they have a USA address and any reasonable buyer would expect returns would be sent to their US location. According to UPS Store it would cost at least $150.00 to send a $69.00 bike seat back to Sweden!!!
Looking back at their reviews, I did notice someone recently experienced the same issue. I wish I would have seen it BEFORE I ordered because, I definitely would not have done business with this company!
I just received a reply from ascent accepting no responsibility for their lack of transparency about the location of the return. No where on their website or return policy does it clearly state the location of returns being in Sweden and not where the product was shipped from in Wyoming. Buy at local bike store where the actually honor their return policies!!

1 mars 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Richard,

Thank you for taking the time to share your experience, and we’re very sorry to hear that the saddle did not work out for you and that the return process caused frustration.

First, please allow us to sincerely apologize if our return policy was misunderstood. We do fully honor our 30-day satisfaction guarantee, which allows customers to return the product within 30 days if it does not meet their expectations.

However, as stated in our policy, when a return is requested due to personal preference or change of mind, the cost of return shipping is covered by the customer. If the product arrives damaged, defective, or the wrong item is sent, we of course cover all return and replacement costs.

We completely understand that international return shipping can sometimes be expensive. For this reason, we also offer an optional partial refund for customers who prefer not to go through the hassle of returning the item. This option is simply meant as a convenient alternative so customers can still receive some money back while keeping the product. It does not replace or remove the 30-day return option.

We are truly sorry again for the frustration this situation has caused and we appreciate you sharing your feedback, as it helps us improve how we communicate our policies.

Should you require further assistance, please don’t hesitate to let us know.

Kind regards,
Ascent Bicycle Team

Noté 3 sur 5 étoiles

Delivery and communication was…

Delivery and communication was terrible. They kept asking how my seat was when it hadn’t even arrived yet . I finally got the seat and so far has been a lot better than my previous one but will have to give it a few more rides to see.

25 février 2026
Avis spontané
Noté 1 sur 5 étoiles

I own a specialized Roubaix bike.

I own a specialized Roubaix bike.
The seat I received will not go on the bike post as the seat attachment for the two seats are so different.
I do not have an answer but surely you will. i wish i would have known the configuration ahead of time.
I guess I will use the seat on my office chair so i won't feel like i wasted all of my money.
I will try to find a seat locally or find a carbon post to mount the seat on. Not sure how my fanny will handle that.

4 mars 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Jerie,

Thank you for your feedback, and we’re sorry to hear that you’re having trouble installing the saddle on your Specialized Roubaix.

To help you properly, could you please email us a photo of your current seatpost clamp and the saddle mount? Once we see the setup, we’ll be happy to guide you on how to install the saddle correctly.

In many cases, the setup only requires a small adjustment, and we’ll do our best to help you get everything fitted properly.

We will wait for your email so we can assist you further.

Kind regards,
Ascent Bicycle Team

Noté 5 sur 5 étoiles

Reeceived damaged seat/return

When I received my seat, the seat had a small cut on the under side. I contacted customer service and reported the damage. They immediately apologized and told me that they are sending me a new seat. I received the shipped email 2 days later. I was pleasantly surprised. Because of the customer service, I am giving Ascent a five star rating.

4 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I am 77 inches tall

I am 77 inches tall. 72 years old and ride a big and heavy Specialized Roll bike about 20 miles per week. This is the best seat I have ever had. High quality and very comfortable

27 février 2026
Avis spontané
Noté 1 sur 5 étoiles

False advertising

I purchased these gloves knowing I could try them for 30 days risk free. First it took more than two weeks for them to arrive. I wore them two times and temperatures above 40°. Neither time did they keep my hands warm. Since I knew I had a risk free guarantee, I decided that they just weren't going to work for me to keep my hands warm enough while biking. I contacted the company and asked how I returned them and was told they needed to be unused and in original packaging. I asked how that was a try 30 days for risk free. No answer on that other than they said they disagreed with me and what that meant. Since I had worn them two times they weren't returnable at all and I was offered five dollars and I could keep them. I did not want them they did not work and I pressed them to let me return them risk free. I finally gave up as they were not about to let these gloves be returned. I feel this is fraud and have reported them to my credit card company. So as I said don't believe in the "Try 30 days RISK FREE" advertising. It's not true.

23 février 2026
Avis spontané
Logo de Ascent Bicycle

Réponse de Ascent Bicycle

Hi Sandy,

Thank you for taking the time to share your experience, and we’re very sorry to hear that the gloves did not meet your expectations.

We would also like to sincerely apologize if our policy caused any confusion. We completely understand how the phrase “30-day risk-free” may lead to the expectation that the item can simply be tried and returned without conditions, and we’re sorry that this was not communicated clearly enough in your case.

Our 30-day policy does allow customers to return an item within 30 days if they are not satisfied. However, as outlined in our return policy, items normally need to be unused and in their original packaging in order to qualify for a standard return. When a product has already been used, our team may instead offer a partial refund option so customers can still receive some compensation without needing to return the item.

This alternative is meant to provide a quicker and easier resolution for customers, but it is not intended to replace or misrepresent our return policy. We are very sorry that this situation left you feeling misled, and we truly appreciate you sharing your feedback as it helps us improve how we explain our policies.

If you would like us to review your case again, please feel free to contact our support team and we will be happy to assist further.

Kind regards,
Ascent Bicycle Team

Noté 5 sur 5 étoiles

GO for a long ride!

Made the longest ride on my Lectric e-bike and only slight saddle discomfort. Couple more rides and I’ll be floating on a cloud!

28 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great saddle for the price!

Great saddle once it finally got here. Very well constructed. The memory foam has just the right amount of "give" to it for an extremely comfortable ride. The fit and finish of the saddle demonstrates that it was manufactured with care. I look forward to having this saddle on my bike for many years to come. It is a great value for the price.

24 février 2026
Avis spontané
Noté 4 sur 5 étoiles

Ascent Saddle 2.0 Experience

I purchased the Ascent Saddle 2.0 Comfort+ after seeing the claim, “Say goodbye to uncomfortable butt pain.” For the first 50 miles, I was impressed. However, somewhere between miles 50 and 100, the discomfort returned like a bad penny.

To be completely honest, I can’t say with certainty that this is entirely the saddle’s fault. I was riding in a cheap pair of MTB shorts from Amazon, and that very well could have contributed to the issue. To test that theory, I ordered a premium pair of shorts. Since switching, I’ve noticed an improvement in overall ride comfort, which suggests the saddle wasn’t the only variable.

Ascent also advertises that the saddle is “Gentle on your back and lower spine,” offers “Maximum comfort on long bike rides,” and “Prevents tailbone pain.” In my experience, those claims have largely been true. It’s definitely an improvement over my stock seat. I recently completed a 138-mile ride, and while my backside was protesting loudly by the end, I can’t imagine how much worse it would have been on the original saddle.

Is this saddle everything to everyone? Probably not. But at its price point, it’s a noticeable upgrade and a worthwhile investment. I’m keeping it and will continue dialing it in with better shorts and small fit adjustments. Maybe one day I’ll find that “La-Z-Boy” feeling in a bicycle seat—but for now, this is a solid step in the right direction.

21 février 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus