Ascent Bicycle Avis 67

Deceptive return policy: Return policy does not mention that you have to ship the product to Sweden at your expense if you want a refund...as an alternative they will refund 15% and you can keep the saddle. The address on the website is in Wyoming. So much for, "Ride it for 30 days. If it doesn't earn its spot, send it back."
Please ensure your return meets the following conditions:

- Must be in good original condition
- The cost of return shipping must be covered by you as the returning party.
- We highly recommend using a tracked shipping method to avoid lost packages. If the package is lost and cannot be tracked, we will not be able to process a refund.

Please send it to the following address:

Return address:
CD ECOMS Returns Department
Logistikvägen 18
556 52 Jönköping
Sweden

Great seat once it arrived. Took about 3 weeks from order. Customer service was excellent though. Highly recommend this saddle.

Received my Ascent sport saddle 1.5 weeks ago and now have over 80 miles on my stationary Wahoo Kickr Shift bike. Since there's no side-to-side rotation as you experience on a road bike, I’ve really struggled finding a smart bike saddle that I'm comfortable on after 45 to 60 minutes. The Ascent Sports Saddle is really comfortable for about an hour, but my Saturday 2.5 hr ride was quite painful. With snow still on the ground, I haven’t had the opportunity to use it on my road bike, but I assume that it will be a really comfortable saddle. I have two saddle posts. One for my shorter rides with an Ascent Sport Saddle and one that I’ll use for an Ascent Comfort Saddle, which I plan on purchasing this week. More to come when it’s warm enough and no snow on the roads to ride outside.

Btw, customer service was excellent in discussing saddles and with my purchase.

Excellent saddle. Great support and comfort. Improved ride quality immediately noticeable.

I've now ridden my mountain bike with the Ascent sport version saddle about half a dozen rides. All of these rides have been one hour plus in duration. It's is definitely one of the most comfortable saddles I've ridden. I also notice that in instances where I've been off the bike a couple of weeks. The saddle does not punish my rear for missing rides

The Ascent Sport+ Saddle is very comfortable.
I've tried many expensive bike saddles, and the Ascent Sport+ is the most comfortable of any I've owned over my many years of cycling.

1) Shipping: There was effectively no tracking after I submitted my order. The tracking number provided took me to a mystery page with no information except a link to an "alternate" tracking site (!). This opened the App Store, where I was invited to download a mysterious shipping app I'd never heard of, with a two-star rating. This was the same on my phone and in multiple browsers on my laptop, and it meant I had no idea if my gloves were coming the next day, the next week, or the next month.

Meanwhile I received multiple emails from Ascent asking how I was enjoying my "saddle." Mind you, I'd ordered gloves. I reached out to Ascent wondering if I'd been shipped the wrong product, and to their credit they wrote back immediately, apologizing for the odd emails and nonfunctional tracking system. As it turned out the gloves arrived quickly enough, but if they're selling merchandise on the internet they should have a tracking system that works. I should mention the gloves arrived in a plain plastic envelope with no documentation, labeling, shipping invoice, etc. Weird.

2) Product: The gloves are just not great. I wouldn't even call them "good." They fit okay (I used their sizing system and it was accurate) but the clunky construction and stiff material in the fingers makes them too inflexible for cycling, and thus uncomfortable.

This could sort of be forgiven if they performed their main task: Keeping my fingers warm, which they do not. I rode on a windy 36°F day and my fingers went numb, thawing out only after a few miles when my blood started flowing. I would have been warmer and more comfortable with a pair of good quality work gloves at half the price.

Why haven't I returned them? Because I found out it requires sending them back at my expense to Sweden. Maybe this was mentioned when I ordered, but not prominently.

Maybe their saddles are decent, I don't know, but I based on my experience I won't be buying anything else from Ascent.

EDIT: Hi Ascent, I see you've replied. Thanks. You want to make this right? Then refund my money without making me pay half the cost of the gloves to send them back to Sweden, and then wait weeks if not months.

Also, you say this is not the "standard of service you aim to provide," yet this is exactly what you provide — no tracking, no documentation or labeling, and spam emails asking about how I'm enjoying products I didn't order, while I haven't yet received the product I did order.

Idea: Rather than "aiming," just do it. Take down all your ads until you've managed to accomplish this very basic thing. You know, the thing every company I've ever ordered from manages to do.

No more crushed nuts and pounded butt.
The Ascent saddle is the fifth saddle I've tried on my current e-bike (Gazelle Ultimate C380). On the others, I've had to be careful how I perched my backside on the saddle and I still have problems with sliding off of the optimal position, resulting in smashed nuts and/or pounded butt.
This past Saturday, I did a 20-mile city ride and felt good at the end.
I would like more spring in the seat but it is, aside from that, my favorite saddle.

I bought the Ascent winter gloves for my husband. They are excellent quality and he absolutely loves them. They are perfect for biking in colder weather and he has worn them skiing on warmer days. Great product.

The people that create this bike seat are honest hard working bike enthusiasts that seem to do everything possible to create comfortable bike seat that performs with the best of bike seats, yet at a fraction of the cost of the uber expensive bike seats.

It is certainly an improvement over the standard Specialized seat... but, I have nothing to compare with the $$ pricy seats... but
this seat gives me no stress or hard sit points that create distracting pain... I never had those kind of issues with the Specialized seat that came with my $7000 Turbo Levo MTB, but... on long rides I'd get some muscle tendon strain on the back upper thighs... I felt was odd, since I ride enough not to have out of shape muscles there... but, with this saddle, those weird stress muscle issuses disappeared.

again,
I don't have the experience of trying the very expensive seats... or the short seat without the traditional nose that sticks out...
these were very intriging to me in my quest for the perfect seat....
however,
I ran out of extra money to throw at seats...
but,
with this seat...
I'm no longer in the market for a replacement...
until perhaps I win the lottery
;)

The company have been good to deal with. Communication is good and the products (bike seats) are comfortable and appear well made.

Usually after about an hour of riding I can feel numbness tested this saddle out on a 40 mile ride and felt great. Bought one for My Roubaix and my Supersix

This seat is good, but no better then the Cloud9 seats i have used for years. The Cloud9 seats are a lot cheaper and they don’t ship from China.

Communication was good (Emma) but the product not so much, and the return policy is HORRIBLE!

I bought a pair of winter riding gloves, wore them just walking outside for about five minutes to see if they were indeed warm. They were not. When I asked about returning them for a refund ("100% Satisfaction Guarantee") I was required to mail them at my expense TO SWEDEN! Even though they were shipped to me from within the United States.

The gloves cost $39 but the return shipping was $21! I ended up keeping them but they will just go into a bin in the closet. Ugh.

Great bike seat, very comfortable, no numbness or getting a sore backside.
Very happy with this product

Emma was especially helpful in the beginning when she sent me some hints how to adjust the saddle. Then I had some surgery on one of my legs and had to stay off the bike as well as the very cold frosty weather in Utah. I’m back at it again and still doing small tweaks. Staff is very responsive to emails and offering suggestions

BEWARE of return policy. They say you can return the seat with in 30 days, but they only give you a 15% refund. If you want more, then you have to ship the seat to Sweden at your expense, even though the seat was shipped to you from California and they have multiple Wyoming addresses on their website. BUYER BEWARE is all I can say.

Been noticing my old saddle was becoming a pain, no doubt due to me not getting any younger. Looked around and found this saddle and decided to give it a try. WOW what a difference. I can ride longer and more comfortably. I highly recommend this saddle.

Honestly, the saddle is great, I definitely feel no pain on my buttocks. I also don't get tired as fast as the original seat.