Asda Travel Avis 

I bought a travel card from asda and it was a nightmare, the people working at travel money desk in Dagenham are utterly useless, I don't know how did they manage to mess up a simple task like entering my info in their system. I bought this card and moved money into it, then a few weeks later before traveling i downloaded the app but couldn't active the card. I then rang Mastercard which suggested me to go to the branch were I purchased the travel card. I then went there and they weren't able to find me in their system despite having the papers that I signed two weeks earlier in front of them. They weren't able to find my info and I couldn't activate my card so I couldn't use the money initially loaded into that card while away. The most frustrating thing is the fact that the people working at travel money desk didn't have a clue of what they were doing. Very poor service

Hello Libby,
As I was doing my weekly shopping in Asda Canterbury last week, “I thought” it was a good idea to get euros at the same time.
I brought £600 with me, but said to round it off if it made it easier. So for £614,95, he gave me 700 euros. However when I returned home and looked at Asda money on my laptop I was furious saw my £614.95 should have been 718 euros.So to say I felt a little upset would be an understatement.However that said I have been shopping at Asda Canterbury for some 35 years and of course will continue to do so.
Kind regards Mrs Philippa Lynch.

Broke my mobile on holiday in Australia. They wanted proof of purchase of my mobile 5yrs old and wanted a quote from a repair shop of how much it would cost . Why ask for how much it would cost as they only will give £200 per item when the phone will be £400 to fix plus they take £100 excess fee - will never take travel insurance with this company again ! Rubbish .

Excellent service from Lauren polite n professional n explained about other services offered in your aintree branch

Called the asda travel money line. The guy who answeredd the phone sounded like he was from the hood and could not be bothered to be there. I asked a basic question and instead of finding out the answer he transferred me to a different department. Lazy staff.

Fraudulent service. Do not use! Money missing from my account. I'm still waiting to get it back. Spent nearly $200 at a shop which the transaction failed. Showed as pending on my account. Refused to refund money. Luckily I had saved the receipt so they refunded that. Another 2 transactions failed and showed as pending until I contacted the company that had failed them and they contacted the card company.
Paid for another transaction and the money has been taken off twice but only one showing. Still waiting for that refund which is currently fraud. Had to pay a deposit for breakages when arriving at the hotel. On departure they refunded. 2 weeks later and I'm still waiting for my money which has vanished into thin air.
DO NOT USE THIS CARD. CAN'T CONTACT THE 0800 NUMBER AS ITS DEAD. When you ring the "from overseas" number you can't get the UK and nothing gets done. Looks like an English person on the emails but you can't email them directly.
Shocking service. When I get my money back I will burn the card and never use it again.

I was served by Judith at Asda Travel Money, Birchwood, Warrington. Judith was very helpful, friendly and a pleasure to deal with on a very wet December evening. I found ordering online and collecting instore very straight forward. I would highly recommend Asda Travel Money, Birchwood, Warrington.

Got charged 2.99 wasn't told about it and didn't notice until I got home. Will never get currency from Asda again. Please everyone be careful and check everything if you go there

Unfortunately there was NO star option, was sold this card by the lady who works in the bureau in Asda how great it was no charges she advised. Go for that why should I be charged for using my own money. So signed up our spending money went into the card. Arrived at our destination started using the card 11 days later great holiday. I kept count of what was being spent so knew exactly what I was spending. On the plane bought hubby aftershave so money was well spent now. Ones home week later I received an email from Asda to say the payment for Jet2 was rejected strange I thought. Went into ASDA online app for card opened transaction and low and behold 20 charges this was for each time the card was used. I had previously been advised NO CHARGES raging was an understatement. I had gone back into Asda to change money that I had left. Lady who recommended the card how was the card she asked, I said wouldn’t be using it again due to the charges, again the lady said there are no charges, asked to look at online account and took details of each charge. At that point she said I think they charge in Turkey. She knew I was going to Turkey, as while being talked into taking the card I also bought Lira for tips. Lady apologies said she was unaware that there would be charges, but had heard maybe Turkey do SO FALSE ADVERTISING if you thought Turkey had charges shouldn’t I have been informed as I would have never have taken the card. she asked for my name and contact number someone wld call me, 3 weeks later NO call. I have emailed the customer service X2 NO REPLY. Please do not use this card rip off!!! If I wanted 20 charges I’d have used my own bank card. PLS DO NOT TAKE THIS CARD. I have looked online so many ones that you won’t be charged.

Nav was amazing and helpful. She sorted my holidays money for italy

Claims to be a ‘flexible’ card but I can’t put my left over euros onto the card, it has to be pounds 🤷🏼‍♀️

always go for my holiday money spondon derby, really helpful and get a good deal ever time

The worst travel insurance ever underwritten by reactive claims. Had a bleed in breast consultant told me not to fly. Got G.P to fill in form, sent off all documents and nothing. Emailed and nothing. Am now going through ombudsman they're a joke

I shall be using an alternative travel card in the future after my card being rejected leaving me extremely embarrassed & stressed which spoiled my holiday.

Lovely lady on the phone who was very pleasant and didn't rush us or interrogate us regarding our health issues. By far the most reasonable travel insurance for us but more than that, the whole experience was easy and friendly.
Recommend Asda Travel insurance to all.

They gave me my 250 euros in two 100 notes and a fifty and refused to change them when they had money sitting in their draw

There was problem where my travel money & card wouldn’t be ready till 6th August, despite the email saying it would be ready to pick up Tues, 30th July at 3pm. The guy at Asda Scunthorpe was brilliant, went over and above, and sorted it for me. Spot on. (But I should have smelt a rat!).

The the card was rejected 3 times in France for no apparent reason. Pre-charge amounts were left on the card after it had been rejected. Customer service is virtually impossible to get hold off. I have numerous emails chasing up a promised “call back” and I’m still waiting two weeks after my second attempt for customer service and now I’m back in the UK. You have to go through an automated call service to try and speak to someone in person, which results in them sending you a security “code” text to your phone to progress (why not an email option?), which didn’t arrive. Each time you try to contact them by email, they send an auto response promising they’ll get back to you in 1 to 2 business days and they don’t. (They did once, eventually, when the card was rejected the first time, which I thought was a “one off”, but it subsequently got rejected twice again). DO NOT FALL FOR THE BIG SELL! This was supposed to be user friendly and convenient. It definitely isn’t. I’ve still got a “pending” 150 euro “pre-charge” on it from a French petrol station that accepted the pin, then rejected the card, from the 21st August. I already have a Halifax Mastercard that works perfectly well, so why didn’t this one? I’ve requested my issue be dealt with as a FORMAL COMPLAINT. Still no one has got back to me. Appalling customer service.

Date of experience: 02 August 2024 UPDATE: Finally got a phone call on the 14th Sept after raising a formal complaint, and taking it to the Financial Ombudsman. Got a resolution with a promise that the failings of the service will be rectified.

I recently visited Asda West Swindon to pick up my travel money for my holiday, I was served by a lovely assistant of yours Chelsea, She was very polite and helpful. I would recommend her for all your needs.

Thanks again Chelsea

I recently put £250 on my card which did register , I rang to cancel transaction
What a con that was as they were only prepared to give me 220 back !!!
Do not use
I would recommend the post office only

Arrived at 4:49 (Google's time stamp not my estimate) behind a lady customer who was there for seconds as the woman in the booth fobbed her off. I tried to explain that I had prebooked currency to collect, but all my pleas were in vain, the woman in the booth was adamant she could not help me and was closing up now. (Wednesday closing time was 5:00) I even laid out my photo ID, card and phone to show I had everything ready but she wasn't listening, just threw a lot of unmarked old lever arch files on the desk and told me "You can come back in the morning" in a tone as if that was doing me a favour. I had a nine mile round trip the next day, any bonus from using Asda Rewards lost in wasted petrol. Different person the next day, who completed the whole transaction in exactly ten minutes without rushing at all. So the first woman could have helped me. The second person at least did give me my currency but didn't show any hint of a smile or any friendliness at all. Won't ever use Thurmaston location for currency again.