Athleta Avis 

I spent $514 on 11 items in the mail and they sent me TWO items and then said they wont replace or refund my order because I started a claim to fix my order before 72 hours after my package my was delivered they want u wait three days before submitting any issues.really rude careless and unprofessional So they kept my $514 and all I get is two items , one of which isn’t even something I ordered

I'm pretty sure this brand won't last long. Their policy is really stupid.

I bought a product which was on "sale" at a store 2 days ago, cost $54.97. And it was final sale. When a customer hears it's a final sale you expect that's the lowest price it could be.

Then I just realized online price was only 34.97. So I called the customer service for the price match. They said because it's final sale, I cant get an adjustment. Stupid, stupid, stupid. So every time I wanna buy somethint from here, i have to check online price as well? I totally lost the trust with them. And I feel I'm fooled.

From any other brands, I've seen stores sell products cheaper than online but never seen a store selling products way more expensive than online. I won't buy from this brand anymore.

I ordered an item that was never delivered. Unable to fill in a claim for a missing item because the delivery date is always set a few days in the future. Had contact with 4 different agents via the chat feature: all told me I have to phone customer service to resolve. I do not want to use the phone and it is discrimination to have this as the only way of resolving problems. The 3rd agent I contaced told me they had filled in a missing item claim on my behalf. Weeks later, no email confirmation of the claim or evidence for it on my account. Therefore contacted a 4th agent, who told me they are unable to help because it's now outside the 90 day period, and I should file a chargeback with my bank instead..what a ridiculous system! I had contact 3 times within the 90 days. I will NEVER shop at athleta again (and I was a prolific buyer, made it to the highest tier of their reward system). This missing item was $25..I would have re purchased it if they would have refunded me for the missing one...I can't believe they make it so difficult for the sake of $25 and are instead willing to lose a customer who spent thousands on athleta apparel...

I ordered a pair of pants that were $129. I had $71 in rewards. It was 8 pm. The very next day they had a 30% off promotion. So I chatted with them and asked if I could get the 30% off. First he said no. So I said it was yesterday not 2 weeks ago. It was actually 12 hours ago. So he checked and said he could give it to me. He actually gave me 30% off $58 which was the cost after my rewards. I told him he's supposed to take it off the price of the pants before my rewards are applied. He wouldn't do it. I looked and saw that the pants are actually on sale for $79 so I told him and he basically ignored that fact. So, I asked him to cancel the order which he did, but it was too late to happen bc it was already in the processing phase. So it's arriving Tuesday. I've been shopping there for YEARS. After this terrible customer service I will not be shopping there anymore. He should have given me the pants for $79.

Folks at Athleta Chestnut location in boston are terrific
Hardworking women
Always willing to help

Athleta has a significant problem with delivering items ordered . Based on my orders with them, they have succeeded in delivering the items only 50% of the time. Then, you have to wait 8 days from when the item supposedly shipped to then file a
Claim and wait another 72 hours to get your money back. My repeated experience is that the order “ships” but is never picked up by the delivery company. The same thing has happened with 50% of my orders. Customer service, when called about the issue(s), are robotic and cut you off quickly. I’m done and will never order from them again as can’t be sure I’ll get the items and if I don’t get them, their process for addressing is inconvenient placing way too much on the customer. They don’t care.

Terrible company where the only possible way to get a refund is to wait 72 hours and submit a claim. My claim was auto-denied after they sent my order to the wrong address and now I'm out $100. How can it actually be a company policy to tell customers to file a dispute with their bank? I will never be buying from them again.

Staff in the Athleta store in the Market Fair Mall, Princeton NJ were not friendly at all. Nobody greeted me when I entered into the store. When was the time to check out, the female cashier left me in the middle of checking out and serving another customer. I thought that was not professional.

I made a significant clothing purchase from Athleta, but unfortunately, my latest order never reached me. Despite my repeated calls, I was informed that I had to wait until the package was received before I could get a refund. This delay is not acceptable, and as a loyal customer, I should not have to resort to disputing the charge with my credit card.

My package went missing and I too was told to fill out the online form and someone would contact me in 3 days. Nobody ever contacted me and when I called they were NOT helpful and told me to "dispute with your bank"? After spending thousands of dollars with them over the years - I WILL NOT shop Athleta or it's sister brands. For what that's worth...

I spend thousands of dollars at Athleta between my two daughters and myself. I recently took a shirt back and they would not accept it because it was 48 hours over the 30 day return date. I didn't even know the return policy changed. 30 days is just not enough for a working mom!

I purchased a tank top at the Mission Viejo CA location. Wanted to exchange it and was over the 30 day return/exchange deadline. I understand the policy has a time frame. But I wasn’t interested in getting my money back, just getting a smaller size, which the same color and smaller size was sitting ON THE RACK! My item still had tags on and in brand new condition. Again, I wasn’t looking to get my money back, just get the right size, which was hanging right there on the rack! AND I had three other items I was looking to buy, so they were also turning away additional business! Manager said they couldn’t help me. UNBELIEVABLE! I have never heard of such a rigid, anti-customer policy! Thanks to this experience, I will never shop at Athleta or any other Gap brand and will tell everyone of this horrible experience!!

Horrible customer service. I bought a product online. Went to go return it at kierlands in Scottsdale and Eileen The manager wouldn’t return it or exchange it because the tags were off literally just got it in the mail. Never had it on I would never buy another product from them again and I use to shop there more then louloulemom NEVER AGAIN

An item was missing from my package. I called customer service to ask for them to ship a replacement for the missing item. They refuse to ship a replacement and ask me to fill out a form in 3 days which will then be reviewed in 3 days. I'm jumping through hoops due to their error. Their escalation department refused to help. I will not be shopping here again.

Ordered pants online as I am busy and driving to the mall to shop doesn’t make sense. They have a 30 day return policy and will accept nothing back after that. I tried to exchange for another Athleta item and it was over 30 days and they wouldn’t allow me. I will never shop there again! I highly recommend you shop from a vendor who has a more generous return policy. For the amount of money they charge for polyester pants you would think they would allow a longer return policy.

Athleta has the strictest policy on price adjustments of all clothing stores I purchase from. I bought 2 dresses that dropped in price 30% since I purchased them. I called today assuming they'd provide a refund but was told that since the date of order was two weeks ago there would be no price adjustment. Most quality clothing stores allow a month - and often from date of delivery. One of the dresses hasn't even been received yet due to back order!

Over the winter I ordered several items. This morning I put on a sleeveless top for the first time and saw there’s a hole in one shoulder. It’s small but too noticeable to wear the top to the gym. Considering the cost of the top, this is very disappointing. I imagine it’s too late to get a replacement. This was my first experience with Athleta after having it highly recommended by a friend. Not likely to order again..

Purchased 3 items on line, received 2 of them via UPS and the 3rd was backordered. The 3rd item finally shipped via UPS but then was transferred to the USPS for final delivery. Just about a month later the 3rd item has not arrived, it is listed as "in holding" when I track it. Athleta tells me to contact USPS to get it, I do and they deem it lost. Call back to Athleta and they tell me to wait longer for the delivery. I wait and call back again. Finally, it is inside of their time frame for a refund. They tell me I have to file a claim (can't just give me a refund) and send me an email to get the form. Can't use the form because my order number still has that one item listed as in being in process of being shipped. Call back again, and they tell me to call a different number.

Absolutely ridiculous, I have to keep calling and speaking with different departments when each one tells me it is lost and not delivered but another department has to handle it. Actually do customer service and just take care of it.

I purchased 2 yoga tops on sale, same style, one with short sleeves, other with long sleeves. When checking out, they offered the long sleeved on on sale as well. I purchased both tops. Unfortunately, both were too large. I went to return them and the long sleeved one is a final sale so I cannot exchange it for a smaller size. I spoke with customer service who I could barely understand due to her accent. She gave me a website that I could list and sell the item myself "and usually get most of my money back." She placed me on hold 2 times to "check with her team" and came back with the same recommendation. I just purchased the shirt a week ago. I will not be shopping at Athleta again and will not recommend the company to anyone. Their exchange policy is poor.

I just bought a pair of pants from Athleta. When they arrived the label
said Old Navy. If I wanted Old Navy clothes I would have shopped there. I don’t find their quality as good and was wanting to try an Athleta product. I think this is really deceptive. Needless to say they were sent back as the fabric was not great and the sizing was off.