Athleta Avis 

Unfortunately, my experience at Athleta left me very dissatisfied. On 5/21, I placed an order online for pickup at my nearest Athleta store, which is one hour away from my home. Two days later, I drove to the store to pick up the order, only to realize that the pants in the bag were white instead of the black ones I had wanted to buy. Upon explaining the situation to the two employees at the register, they suggested returning the online order onto a gift card and repurchasing the black pair from the store to make the process easier. I agreed, on the condition that I receive a new receipt. However, when I tried on the pants at home, I found them to be much larger than expected. After driving back to the store a few days later to return them, I was told that the pants had already been returned a few days earlier. Despite explaining the situation, I was informed that they couldn't find a receipt and could only offer me store credit. I find this unacceptable. If an employee fails to process a return properly, the customer should not have to settle for store credit. None of the store's staff members were pleasant or seemed to be genuinely interested in offering assistance.

A second issue that arose, which I did bother to address at the store, was the following. When I initially placed the order, I paid the full price of $79 for the pants. However, when I went to the store to pick them up, I discovered that they were on sale for Memorial Day at a 30% discount, (which I was unaware of until I got home later that day). Despite the staff insisting that I return the online purchase and buy a new pair in the store, they failed to charge me the discounted in-store price for the pants. Instead, they charged me the full price, and I perceive this as dishonest.

Looking at the 3-star reviews of the Hadley Athleta store, as well as the 1.7-star Athleta reviews on Trustpilot, it seems evident that I am not the only customer who is dissatisfied with my shopping experience here. Consequently, I have no intention of shopping at Athleta again, and I cannot recommend the store to others.

I really like clothes from Athleta, but they tend to be really expensive. When they have a sale, I am so excited to look at their items. I need athletic tops but every time I ask for those as category I have to go over their 10,000 or more sale items. I wish they knew how difficult and burdensome this becomes once i have gone through all their sale items several times. I just give up and go somewhere else. I am not sure that is good for business. Thx for reading this.

Extremely disappointed in their return policy and customer service. Stuck with a full priced, never worn item. Can't return or exchange or get store credit. They said I could try to sell on thredup. Not helpful. Won't be buying any more athleta.

I purchased 2 bathing suit tops that appear to be defective. The elastic around it has started to wrinkle on both after wearing it twice. I went into the store in attempt to get help with the issue and they are not willing to refund or exchange them despite having my receipt.

I placed order 12 days ago and have had several phone calls and chat sessions and I am required to continue waiting in hopes it will arrive. It has been sitting in Lombard Illinois for 6 days. Most recent call I was told that I have to wait 2 more days and then submit for refund. It was said as though this was something that should make me happy although they are required to refund for items not delivered. For my troubles they offered I have a 10% discount on future items. I think the markup is most likely more than 10% so Athleta benefits more than I do. I was supposed to be excited about this. Also was promised that the original 25% mothers day sale price would be honored if I choose to reorder. I can't understand why Athleta thinks I should be appeased with the bare minimum. I am not feeling like Athleta cares about my business as the things offered do not validated the time I have spent trying to figure out what is going on. Also one of my items is now out of stock in the size I ordered so basically I am screwed and supposedly should be happy with a refund, as though they are doing me a favor.

I ordered 4 items, 1 item never came and every time I’d call customer service they’d feed me the same nonsense that the item was scanned and that it was on its way. They refused to offer refund or send replacement item. Terrible, TERRIBLE customer service!

Ordered items. Never received items. They confirmed I never received items. Won't issue a refund.
I ordered items in October. My items kept saying "shipping label created, shipping soon" for months. In January, it was finally changed to "shipment cancelled." I called and they can confirm they see the shipping and tracking number was cancelled/ never sent, but they cannot issue me a refund because it has been more than 90 days. I went on their online chat and got the same answer. I don't get a refund because you never sent the items? Now I am out $200. What type of business is this?

I ordered two items from Athleta at 6:21 on 2/25/24. On the email acknowledging the order I saw they had my old address so I immediately updated the address with the link they provided. They acknowledged the update at 6:24 pm the same day. Today they delivered the items to the WRONG address. "Customer service" could not re-ship the items to the correct address unless I paid for a second order, even though this was THEIR MISTAKE. I told them to cancel the order, but my credit card has already been charged. The Athleta website says the order can't be cancelled, so I will have to dispute the CC charge AFTER 10 DAYS have passed. Their "service" not only SUCKS it is NON-EXISTENT.

I ordered the same bra in the same size in two different colors. They’re not the same size at all! I measured the fabric on the front of the sports bra and it is half an inch shorter than the other color causing cleavage spillage in navy but not in black! $50 for a sports bra that has crap quality! I don’t think so!

Purchased a jacket/sweater online for an event. Absolutely loved the quality. Hung it in the closet until the event. Put it on, it has a security device attached to it! Couldn't wear it to the event. The next day went to my local store in the mall. 2 sales associates are in the store, one is ringing up a customer. I explain to the 1st associate the security device and show her my online receipt. She starts laughing while saying she's sorry. Ok, I'm not amused but I don't say anything. After she removes it she hands it back, I say "you know, this is inconvenient for me to have to bring this into the store to remove. Do you have a coupon/promo code that I could use on a future purchase for my inconvenience"? She says you will have to talk to the other associate. By this time the 2nd associate has finished ringing up the other customer. Now the 2 associates and the customer are having a discussion about the customers hair...while I'm standing there waiting. When they finish the 2nd associate says to me "we don't have coupons/promo codes". I walked out. Glad you found my situation humorous Athleta. I will not be back!

We ordered 9 items for Christmas last Sunday with rush shipping that we paid $25 extra for. Shipment delivery kept being moved. Called today and they can't locate the shipment. Really. They are very sorry and just credited everything back. Merry Christmas!
So I looked on their website and that's confusing too. Tells me a store 15 miles from me "might have it". I called customer service to see if they could please verify the actual inventory. That was a mistake. I was under the mistaken impression that they would want to help. The do not. They don't care. Just drone off a script on how I should look on the website blablabla. Asked for a supervisor and apparently they don't exist! The customer no-service rep did wish me a Merry Christmas at the end of the call.

A brand like Athleta. Shame on them for treating customers this way.

I am selecting the "let Athleta know". Let's see if any of the executives actually care.

Athleta has prices higher than many other brands but I find their styles and general quality to be good. I bought, kept and returned many things from Athleta the past 5 years and haven't experienced any customer service or return/shipping issues. The website is also easy to browse and the sizing seems close to their chart.

I ordered the momentum seamless tank top in a small . It always used to fit terrific as I have about 10 of them. This newer version I would considered a childs size, and it was final sale and now I know why. Ugh. Thinner fabric and teensy.

Good quality products and great customer service! Unlike the other reviewers, I have not had any bad experiences with this company. One time I forgot to login to my account on the app before placing the order so I didn’t get the points. I just called customer service and they corrected it for me. I’m not saying the other reviewers didn’t have those experiences, but mine have been positive and I will continue to shop this brand.

I recently made my first purchase from Athleta, and unfortunately, it turned out to be a highly disappointing experience. As someone who is color weak, I encountered significant difficulties while navigating their website. The site's design lacks consideration for individuals like me, making it challenging to discern crucial information, such as the "final sale" label displayed in black against a gray background.

Upon realizing that my purchase was marked as a final sale through an email notification, I immediately contacted their customer service to cancel the order. However, I was met with complete inflexibility. Despite being a first-time customer and having no prior knowledge of their sizing, the representative refused my request to cancel the order or reject the shipment upon delivery. This lack of customer-centricity left me feeling frustrated and dismayed.

One would expect that a reputable brand like Athleta would provide better customer service and show some leniency for new customers facing such predicaments. To prevent similar incidents in the future, they should take proactive measures to ensure critical information like "final sale" is highlighted prominently in bold letters and placed at the top of the product page.

Comparing my experience with Athleta to that of Lulu, another activewear brand, only amplifies my disappointment. Lulu has consistently gone above and beyond to assist their customers, making the process of purchasing from them a breeze.

Regrettably, I have no interest in opening the package from Athleta, and not interested to try their products ever again. My first interaction with the brand has left a bitter taste, and I will be sticking with Lulu for my activewear needs moving forward.

In conclusion, I hope that Athleta takes this feedback constructively and makes significant improvements to their website design and customer service approach. Until then, I cannot recommend this brand to anyone, especially those with visual impairments or color deficiencies like myself.

Don’t ever buy merchandise from Atheleta that marks FINAL SALE that’s online. The exact items were purchased in the past doesn’t mean the next one has the same fit.
Very disappointed for me that I have been a customer for many years!!

I like the products, hence 2 stars versus 1. The items I purchased online were further reduced by 30% within a few days of making my purchase. The day my package arrived (about a week after I made the purchase) I called customer service to request a price adjustment, but was told 'no' since they were clearance items. The agent I spoke to said he 'understood how I feel', but couldn't adjust the price.
What a terrible policy. Fill my Instagram feed with news of a 60% off sale, I take the bait, then fill my feed telling me what I just bought is 30% cheaper, then refuse to adjust the price. I feel duped.

I love the products from Athleta. However, their exchange system is pathetic. If you have rewards points applied to your order and you want to exchange for a different size, you have to go to their physical store or send back the order, wait TWO weeks before your rewards are applied back to your account so that when you order the correct size, they will be applied. That's a THREE week wait to just exchange for a different size. The supervisors don't even have any ability to speed up this process. Athleta really needs to catch up speed with its competing companies that offer much more realistic time frames for a SIMPLE exchange. Athleta products are awesome, but their system is archaic!

May 17, 2023 I ordered a pair of endless pants using a gift card. May 24, 2023 I received an email saying my order was awaiting cancellation. No other exclamation.
I called customer service and they said the gift card would be emailed in 24 to 48 hours. When after a few days not receiving it, I called back and was told the same thing. I called 4 times and was told the same thing. After 28 days they finally let me talk to a manager and she said she would be handling it and would keep in touch. It is now June 14 and still no gift card returned. This is absolutely unbelievable. I have never dealt with a company like this. I doubt seriously that I will ever get my $100.00 gift card back.

I couldn’t get into their website after trying several browsers. Then, when I finally got in, I tried to place an order but there were so many pop-up windows that their web-site wouldn’t let me place my order. This company is a complete waste of time. Don’t bother with it. They have some dumb marketing department who doesn’t understand that customers need to be able to browse and place an order. The marketing department is probably compensated on some ridiculous measure that totally obstructs the customer experience. I couldn’t order anything!!
Even the phones wouldn’t answer.