atomicnetworks.co Avis 119

Very helpful and quick responses. Cheers

Bought the cheapest yearly VPS for a simple project. I like the easy pre-install configuration menu and everything went smoothly, network speed is good, performance is fine.

Alot of it was easy, and what wasnt easy, they had a tutorial set for it and made it simple

were very helpful with my support ticket

Support is amazing and development servers are perfect for getting stuff done without having to go through the troubles of port-forwarding my router for my SRCDS server.

10/10 would Recommend
Very fast response Time. Had a issue with my garrys mod server, and within 20 minutes they responded and fixed the issue. If you need a Reliable and Fast Response hosting company, Pick Atomic Networks!

very nice webite to host gmod servers the customer service is good fast replys amazing support

So far so good. I haven't had a problem in the time I been with Atomicnetworks.co. The setup was easy. The speed is top notch. I have tried close to six (6) other hosting companies in the past 3 months, looking for a right match and Atomicnetworks.co has been the best. Thank you! Great price also ...

was able to deal with human error as if it was nothing, god bless these guys, never had an issue and always came back to host another server with them 10/10

This is the worst company i have dealt with in years.
The following is a conversation i had with customer support:
Sagnik S.
Operator
2024-06-10 (17:39)
Did you confirm that you're fine with the IP swap? I had asked you in my first reply, yet you chose to waste both of our time.

Sagnik S.


JD
Owner
2024-06-10 (17:38)
Are the servers that i paid for operating normally yet? Or are you still failing to do your job and wasting my time?

Sagnik S.
Operator
2024-06-10 (17:15)
You started with the snarky emails. It is not my responsibility to update you on your own network.

How so? I had simply asked if you wanted an IP swap, instead you decide to not be cooperative unlike pretty much every other customer who has contacted us first.

Sagnik S.


JD
Owner
2024-06-10 (17:13)
You started with the snarky emails. It is not my responsibility to update you on your own network.
This is the most interesting customer service i have received in a long time. Are you still wanting reviews on trustpilot?

Sagnik S.
Operator
2024-06-10 (17:12)
I didnt want the hassle of having an asinine conversation

I appreciate your reasonable assumptions, we would've offered an IP swap right away, but it looks like perhaps you don't want things to be resolved.

Sagnik S.


Sagnik S.
Operator
2024-06-10 (17:09)
It's interesting you had the time to come up with a snarky reply, yet you didn't bother to take a minute to contact us in the first place.

Sagnik S.


JD
Owner
2024-06-10 (17:06)
No it's ok, just keep everything broken and don't inform your customers about the outage.

All three of my servers were affected by this IP subnet problem. I didn't contact you because I didnt want the hassle of having an asinine conversation via support tickets about whether I wanted services that I paid for to work or not.

Sagnik S.
Operator
2024-06-10 (15:29)
Hi,

Unfortunately due to a problem with the IP subnet, there are problems with reachability. We noticed you put in a cancellation request but you didn't contact us. If you would prefer, we can swap your IP allocation and your server would be back online.

Sagnik S.

Too bad, no one responded to the ticket I sent for 3 days.

My VPS's were provisioned immediately, they are as-advertised with no problems. The dashboard is top notch and my one question to support was answered quickly. All that and the price is amazing. I'll be using them for more after I test the waters a bit.

It was good but I did not know how to delete add-ons that I added.

I unfortunately started a server during a large storm in the server’s area. I don’t blame the host for the outage, but I couldn’t get my server to work. I tried going through Discord and put in tickets, but it took over twenty-four hours to get a response to my questions whether the issue was my fault or whether the server outage was resolved. The server did post in Discord that it had been resolved, but the lack of communication on how to find information was sorely lacking. I did give them an extra star for a prompt refund (from which they took 75 cents, but I’m not going to quibble over that.)

I have had a great experience with AtomicNetworks as a VPS provider. Their support ticket response is quick, friendly, and enthusiastic. I am particularly impressed with their Black Friday deals and plan to renew my services without hesitation. Highly recommended for their reliable support and excellent service packages!

I previously wrote a good review because their service was solid, but now it just completely sucks. opened a ticket that sat for 5 days before I cancelled my service.

Do not buy from this company unless you want to wait for days to fix simple issues that any other provider could solve in half an hour.