AUUNIQUE LTD Avis 

After three months I've had to start the process of claiming my money back off my card issuer. They just seemed to have no intention of actually delivering my order. After waiting six weeks I was given a five hour delivery window. That passed by with no delivery attempt. When I queried it I was fed a story about the courier being in a minor accident and having to turn back. I might have believed that if it wasn't for all the other similar stories on here.

It's now a month after that original delivery date

Warning: Non-Delivery & No Communication!

I ordered a radiator cover and bespoke sideboard from Au Unique in mid-May 2025.
* I contacted them multiple times — zero replies.

* After 6 weeks, I finally received an email promising mid-July delivery with a specific date and time.

* On delivery day: no items arrived, and no communication was provided.

* Repeated calls and emails went unanswered. Their phone just rings with no voicemail or pickup.

I eventually had to raise a dispute with my bank to recover the money, as I had received nothing and couldn’t get a response. The refund is being processed through the bank — not by the company directly.
2 hours after leaving a review, I received an email from Au Unique that was defensive and accusatory, suggesting I had falsely claimed they “stole” my money. They also threatened to report my review to Trustpilot as well as wanting to consult their solicitors if this has an impact on their small business. Rather than acknowledging the lack of communication or failed delivery, they focused on defending their reputation.
Their social media presence made them seem legitimate, but my experience was deeply disappointing. Looking at other reviews, I’m not alone — there appears to be a pattern of poor communication, missed deliveries, and unresolved issues.
My recommendation: Avoid purchasing from Au Unique. The lack of transparency, failure to deliver, and dismissive response to customer concerns have caused significant stress and wasted time.

Great product, easy purchase. Measuring info could be slightly easier to follow

Hopeless company, awful response time and when they did come to measure, they lost the measurements and I can't get any response to my e-mails since!
Started the process on the 4th June and nearly 2 months later we are no further on.

Auunique exploits customers and steals their money. Like so many 1 star reviews on here, we have fallen victim to Auunique cutting off all communications after sending us an item with incorrect dimensions - they did the measuring themselves in our home. They have also now deleted their Facebook and Instagram accounts, most likely hiding from angry and frustrated customers. We are still, after two months, waiting for a response from them. Clearly, they are cowards who are refusing to deal with the problems they have created.

I sent all the measurements in and picked what l wanted. Everyone has their own style so this made it very easy to choose. They made and delivered exactly what l wanted. Our kitchen has only just been finished and having a radiator cover just sets the room of. I will be ordering another for the hall at a later date. Very pleased with this our purchase. Can thoroughly recommend.

Effortless process from order to delivery.
Great product and was just as I imagined.
It looks great and is now the focal point in my entrance hallway.

Although my radiator cover was delivered 2 days after the delivery date I am very pleased with the product well made and looks great in my hall way. Really glad they asked me to double check my measurements before they started manufacture as I had not taken into account the space needed for the drawers
Will purchase from them again

Ordered a radiator cover arrived a little later than expected but this was not a problem for me. Couldn’t be happier.

Great service, fantastic product and super fast delivery. Will order again

I have ordered three radiator cover so far and I absolutely love them. Good communication and prompt delivery from auunique. Highly recommended.

We’ve recently ordered 2 radiator covers from Au Unique. We are absolutely thrilled with them. Ordering them was straightforward with their guide. Lots of colour and design options. Communication was great via email. My parents were also so impressed they’ve ordered 2 for themselves. Packaged extremely well and delivered when stated. Wouldn’t hesitate to recommend Au Unique to anyone,

I wish I had trusted the 1-star reviews of this company. I've had to go through the hassle of raising a chargeback with my bank. The radiator cover I ordered was not what arrived (I ordered one with a solid oak top and the one delivered was just MDF) and I have tried countless times to get the company to collect the cover from my home and issue a refund. The entire process has been going on since February and I still have the thing in my hallway. I imagine they are now ignoring the contact from my bank. They have over £300 of mine while I'm left with a substandard item that I don't want.

Ordered a tv unit from them, but already had the motor for it so just needed to unit. Ordered it as a birthday present and orders it 4 months prior to the birthday.
The date is was due for delivery never turned up, couldn’t get hold of them, very poor communication. Eventually 3 months after the delivery date was promises I received the unit but the birthday had already passed
It was well made but had to still get a carpenter in to finish the unit off so I could use it and I hate the thing because of all the hassle it caused along with the price!

Although we had a few issues with lack of communications and a non-delivery, AU were able to resolve the issues quickly and re-scheduled delivery for the following week. The product arrived well protected, and we are very happy with it. It is well made, solid and the colour is great. Looks really good.

I ordered 2 bespoke radiator covers 6 weeks ago. I received an order number but nothing since. I have tried contacting the company but with no response and their phone number is disconnected.

Ordered a measure and fit service for customised radiator cover. Initially all fine. Although the unit looked lovely, unfortunately it was made incorrectly so didn’t fit. I was informed that a replacement would be made and fitted within 2-3 weeks.
There on in it was exceptionally poor service! I continually had to chase them up as no updates were forthcoming. They never answered the phone number given on their website and e mails were either slow to reply or ignored. Eventually, over 2 months after initial order placed, a second unit arrived, only to be incorrect again!
I requested a refund which again, took chasing up before finally issued.
Although the product looked very nice, unfortunately the customer service was exceptionally poor on all counts and I would neither use or recommend.

Radiator book case

This arrived yesterday and I have to say it's beyond my expectations.
It's truly beautiful piece of furniture!
Yes it's more expensive than your high street, but you get what you pay for and this is a top quality piece of furniture.
I was kept up to date at all times, emails responded to quickly and delivery arrived on time and well packaged.
Trust me when I say, this won't be my last order 😁

Just set up the radiator cover you supplied. Great customer service, from ordering, updating status to your friendly delivery chap. The cover looks great, exactly what we wanted, and is exceptional value. Highly recommended

Ordered a bespoke radiator cover for the conservatory (standard ones all too high). Great quality (it's heavy considering it's size!) and a great finish. Highly recommend.