Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... Voir plus
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asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... Voir plus
I ordered a PlayStation portal online that still had the previous owner’s account logged in. I returned it in store to and had to wait around not only to test the console but to wait for a voucher bec... Voir plus
L'entreprise a répondu
Great products at reasonable prices- love the 5 year warranty. Great service from the Chermside store- especially the very tall English girl - sorry can’t remember her name but she is always great.
À propos de l'entreprise
Écrit par l'entreprise
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Coordonnées de contact
4,1
Bien
27 k avis
Demande des avis aux clients
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Happy with the service.
28 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Product did not work
13 juin 2026
Réponse de CeX/Webuy - Australia
Dear Shalvin,
Thank you for your review.
I'm sorry to learn about the unfavourable experience with your recent purchase & please accept my apologies.
Because we deal in second-hand goods, as a standard process, each product brought to us for sale is thoroughly tested on set parameters to ensure it is in a fully working & saleable condition in line with our grading and testing guidlines as we sell these further with a 5 year warranty. Considering the nature of electronics, faults may occur even after they are bought-in or sold further.
To work towards a resolution, please return the item in question in line with our online return policies - https://tinyurl.com/3vt22ekw.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Item received non working
Ordered an item online. It was shipped quickly, but unfortunately it was defective and unable to use it upon arrival. It wasn’t checked as working before it was sent. Return and refund was quick, but I won’t waste my time again.
14 juin 2026
Réponse de CeX/Webuy - Australia
Hi Charlotte,
Thank you for your review.
Whilst it is good to know that the delivery was quick, it is unfortunate that the product didn't function as expected.
As a retailer of pre-owned goods, we ensure that all items undergo thorough testing before they are offered for sale. I apologise that this standard was not met on this occasion and your feedback has been shared with the relevant store so they can review the matter and take the appropriate measures to help prevent similar instances in the future.
It is good to know that a refund was promptly issued once it was returned.
Since you were in touch with us via email, feel free to reply to the same thread if you require further assistance.
Regards,
Ashwin
First purchase from Webuy
This was my first purchase from Webuy and I actually ended up returning the item because I realised I had bought the wrong thing. It was my first time getting into Camera’s and I mistakenly chose a setup that wouldn’t work for what I was trying to do. Webuy were very understanding and processed the return in no time at all. I will definitely be shopping with Webuy again
10 juin 2026
Beautiful Customer service
As much as I did come across a problem with ordering some items. the customer service was the best I had ever experienced. They were so helpful, so kind, made sure to help me and verify everything at every step of the way, and allow me to order the stuff I wanted. Thank you so much guys. The order was packed and delivered quite quickly. The products look almost brand new and I am very happy with them.
11 juin 2026
Purchase regularly from CEX and also do…
Purchase regularly from CEX and also do webuy orders, never had an issue once and have experienced top notch customer service from the online team.
19 mai 2026
Another Suc-Cex-full Transaction
Another successful online transaction with CEX. The item was dispatched promptly, with updates, & arrived well packaged, & in good condition. Thank you very much!
13 juin 2026
Review for online order of "Legendary Pit Boss" and "Mystical Tae Kwon Crow"
The product arrived a day earlier than expected and the packaging was satisfactory, with both figures being in a good condition. Unfortunately, one of the figures sent was incorrect (it was the original instead of "mystical" version) but the return process for it was very simple and I received a full refund for both the returned figure and postage costs.
12 juin 2026
Traded in 2 phones, polite staff and quick payment
Traded in 2 phones, easy to navigate the website, clear pricing upfront, staff at Rouse Hill was professional and quick, and received payment quickly via bank account transfer. All in a smooth and easy process.
30 juin 2026
The item had a lot of adhesive on the…
The item had a lot of adhesive on the case, i could not even charge the device until i spent 30mins Cleaning the grubby state. This is my first disappointment with cex. Second hand means not new but also sending a item in a grubby state shows a disregard for customer satisfaction, even the employee who sent this in this condition would be annoyed if sent to them, all my other purchases i have been happy with, if not i would not continue ongoing purchases, just the reality of this one purchase
26 juin 2026
Réponse de CeX/Webuy - Australia
Hi Leslie,
Thank you for your review. I am sorry to hear that the item you received was not in the condition you expected. I understand your disappointment, especially as you had to spend time cleaning the device before you were able to charge and use it.
I have passed your feedback on to the relevant store management so this can be reviewed internally and appropriate improvements can be made.
To take this forward, I will need a few details from your side so I can liaise with the store. I have requested these via email, so please kindly check your inbox and your spam or junk folder if you are unable to locate it.
I would appreciate your response at your earliest convenience so we can assist you further.
Regards,
Nikita
Réponse de CeX/Webuy - Australia
Hi Alex,
Thank you for your review, and I apologise for the fault.
While all products are thoroughly tested at the point of purchase, electronic devices can unfortunately, develop faults at any stage due to their inherent complexity.
We would be more than happy to assist by offering either a refund or a replacement. You may return the item by visiting any of our stores with the product and your invoice, or alternatively, you can send it back to our warehouse. Full details of our returns process can be found here: https://bit.ly/3hhqLBF
If you need any assistance during the return process or would like further clarification, please contact us via the support form on our website, and our team will be glad to help.
Kind regards,
Nikita
In box item
In box item, box was torn, product was missing the charge cable and the unit was still logged into another persons account with all their details.
26 juin 2026
Réponse de CeX/Webuy - Australia
Hi Ben,
Thank you for your review. I am sorry to hear that the item you received did not meet your expectations. I understand your disappointment, particularly as the box was damaged, the charging cable was missing, and the device was still logged into a previous user's account.
I have passed your feedback on to the relevant store management so this can be reviewed internally.
Please also note that, as we sell preowned products, we ensure that our Boxed graded items are in good overall condition. However, the original retail box may show signs of previous use or wear, as it is also preowned. That said, the issues you have described regarding the missing charging cable and the device still being linked to a previous user are not in line with the standard we aim to provide and will be investigated.
To take this forward, I will need a few details from your side so I can liaise with the store. I have requested these via email, so please kindly check your inbox and your spam or junk folder if you are unable to locate it.
I would appreciate your response at your earliest convenience so we can assist you further.
Regards,
Nikita
Delivery good, Service could be better.
The Delivery was amazing and the service in store when I visited in Brisbane was great, however I wished to speak to someone about what the specific reason for "B" and "C" rating was for a tablet and tried calling, its strange to have a phone service available just for it to say go online to a FAQ. I understand not wanting to speak to customers or set up a phone service, but it would be nice if people could just call the stores its from so they can speak to staff there. Because I was far too busy to physically go to the correct store, plus it was in Sydney. So I was ready to refund if I didn't like it when it arrived probably causing you guys more problems.
27 juin 2026
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