asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... Voir plus
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Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... Voir plus
I ordered a PlayStation portal online that still had the previous owner’s account logged in. I returned it in store to and had to wait around not only to test the console but to wait for a voucher bec... Voir plus
L'entreprise a répondu
Great products at reasonable prices- love the 5 year warranty. Great service from the Chermside store- especially the very tall English girl - sorry can’t remember her name but she is always great.
À propos de l'entreprise
Écrit par l'entreprise
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Coordonnées de contact
4,1
Bien
27 k avis
Demande des avis aux clients
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My experience is great
My experience is great. The workers are respectful and they help if I need anything.
24 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
You guys should clean the item before…
You guys should clean the item before sent,when I got my airpods 4 it was very dirty
25 juin 2026
Réponse de CeX/Webuy - Australia
Hello Evan,
Thank you for your review, and please accept our unreserved apology for the inconvenience caused by the unclean condition of the item you received.
While our main focus is on buying and selling pre-owned products, we do have quality control measures in place to ensure items are thoroughly cleaned before being shipped/handed over to customer. I completely understand your concern if this was not followed in your case.
I have already sent you an email requesting some details so that I can raise this with the store management and work towards a resolution. Please respond to that email at your earliest convenience. If you are unable to locate it in your inbox, kindly check your Junk/Spam folder.
Best regards,
Nikita
The piece was missing components &…
The piece was missing components & they’re only offering to send me another bigme (that they don’t have) or let me had the device over for a return. I’ve simply requested a partial refund for pen that was meant to be included with the product.
25 juin 2026
Réponse de CeX/Webuy - Australia
Hi Balana,
Thank you for your review.
All items purchased and sold by us are accompanied by their essential accessories which facilitate the functionality of the item, however, I'm sorry to hear about the missing pen from the order and I understand your disappointment with the outcome.
Unfortunately, we are unable to issue partial refunds for missing components. As you contacted us via email, I can see that my colleague tried to source the missing pen, but as it isn't available, a resolution was offered to return the item for a refund or replacement (subject to availability).
Should you need any assistance with the return or wish to buy any other similar product, please write back on the same email thread you had with my colleague, and I will be happy to assist to ensure you have a better experience this time.
Regards,
Ramson.
Simple to order but better descriptions needed
While the ordering process was simple and easy, the lack of description of the item and the condition it arrived in was very disappointing.
25 juin 2026
Réponse de CeX/Webuy - Australia
Hi Holly,
Thank you for your review, and I'm sorry to know that you are disappointed with the condition of the item.
Given that we exclusively deal in pre-owned items, all items are tested and appropriately graded before being purchased and resold. Further information on our grading system can be found here: https://tinyurl.com/etwpsjue.
As the item purchased was B-grade, it may have signs of general wear and use, like scratches, scuffs, etc., but will be fully functional. The condition of all items may vary; however, the product title is the accurate description of the item.
As you have reached out to us via email, I have responded there and will advise on the next steps.
Regards,
Saanchi
we received a dirty laptop even tho it…
we received a dirty laptop even tho it was B grade! screen covered in finger prints and the keyboard and above was just filthy!
24 juin 2026
Réponse de CeX/Webuy - Australia
Hi Alyssa,
Thank you for your review, and I'm sorry to hear that your order did not arrive as expected.
We deal in second-hand products and aim to purchase good-quality and fully functional items. Along with the checks we carry out, we also make sure that a wipe is given to the product so it is in a clean and hygienic condition for the next user.
Rest assured that this case has been forwarded to the sourcing store’s management team so their buy-in and dispatch procedures can be reassessed based on the findings.
We also received your email about this order, and I shall get back to you there addressing this further. If you have any queries, please feel free to reply to the email.
Regards,
Jessica
Réponse de CeX/Webuy - Australia
Dear Gabrielle,
Thank you for your review.
Please accept my apologies if the adapter received with your product is incorrect.
To assist you further in this, I've sent an email to your registered ID. Please check your Spam/junk folder in case you do not receive an email in your inbox.
Regards,
Rahul
Device is working perfectly well
25 juin 2026
Skylander packaging
The Skylander was packaged greatly and it didn't damage the figure at all
24 juin 2026
Ram 2666mhz 8gb 260pin
Works like a charm. Not faulty and satisfied with the price and condition.
9 juin 2026
The website was great and easy
The website was great and easy
To order from. I received my package quickly. The product had broken straps though. Due to age.
24 juin 2026
Always a happy customer with CeX
9 juin 2026
Arrived earlier then expected was for…
Arrived earlier then expected was for my grandson and great price excellent communication and tracking
24 juin 2026
It was quick and easy
24 juin 2026
Réponse de CeX/Webuy - Australia
Hi Gary,
Thank you for your review, and please accept my apologies as the incorrect item was sent in the order.
We have pre-dispatch guidelines wherein items are checked to ensure they are as per the order before being sent. However, this step seems to have been missed here.
To assist you further, I have taken over the email thread and have responded there to sort this for you.
Regards,
Saanchi
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