Audika - Bournemouth 101 Poole Road Avis 

This the second time I have bought hearing aids from this company. Very warm and friendly staff with a professional approach that give you great service.

Professional advice

I visited Bournemouth on the 12th September. And found it interesting & useful. So far it has been good thank you. I’m still adjusting.

Pleasant reception and excellent, unhurried hearing examination and review from Paul followed by wax removal from one ear with his colleague. Just amazing to have my deteriorating hearing further improved. Costly, but impossible to put a price on restored quality of sensory life experience.

Paul made us welcome and relaxed

I made an appointment with Roz in Westbourne for ear wax removal. Roz was amazing from start to finish. Her knowledge and expertise put me at ease and made what could be an uncomfortable situation a pleasure. It was a quite a challenge and required two visits to get the job done but the professionalism demonstrated by Roz along with her friendly demeanor made me feel relaxed and comfortable. I have already recommended her services to others and will continue to do so. Well done Hidden hearing and thanks again to Roz for the wonderful service.

Clear presentation in a relaxing environment.

The lady I saw was very nice, helpful and explained everything very clearly.

I was kept waiting for an hour before I was called in with no apology

Very thorough examination by a very professional specialist. Lots of good advice.

How quick it was to get the appointment

Victoria is very nice & very efficient but your admin is poor. I do not need several texts & emails to remind me of my appointment. I have also had problems in the past with different employees telling me different information. Also, as we have a domiciliary visit if the person is running late it would be helpful if they mad a quick phone call to advise what time they will be arriving.

Staff are excellent Sam and Victoria. But disappointed to learn that expensive inner ear aids really have a life expectancy of three to five years and over the ear aids are now much better, preferred choice. On that basis over ear aids best considered for anyone buying aids in the future!

Very friendly greeting and great all round explanation of hearing.

Gave one star only because i wasn’t able to give NIL stars. I am absolutely disgusted and appalled with Westbourne Dorset branch that I visited in March. Hard sell and the male Audiologist didn’t even look in my ears once during appointment. Already had opened box on desk with Intense 2 hearing aids he wanted to sell me. Didn’t show me available alternatives. I was hoodwinked and bought the hearing aids as seemed to improve my hearing while in the room. After first day and evening with these extremely expensive aids (£4850) a lump of wax came out with left aid. I put aids on charge overnight as instructed and next day the left one intermittently didn’t work. Took back on the Monday for refund after a weekend of discomfort and left hearing aid not working properly to be told I need to see another audiologist. Had to make another appointment for the following weds 13th March before I could have a refund which took another week. It was like running the gauntlet. Told her he never even looked in my ears she said he put on system he had. Then I told her he is a Liar!!! She then looked in my ears and said they have wax but wouldn’t affect the audiology test anyway. Demanded a refund as they were uncomfortable and didn’t work properly and felt I was mis sold. Got second opinion at Specsavers where they vacuumed a lot of wax out of both ears. The audiologist there said they were both fully blocked and an audiology’s test would not have be done until they are cleared of wax. I now hear perfectly well. I then booked another hearing test as a precaution with the audiologist again at Specsavers in Poole. After having the audiology test was told hearing although there is slight loss on high end hearing this was age related as I am 71 but my hearing was ok at this level of loss and didn’t require hearing aids after all. So I am totally disgusted at the hard sell by Hidden Hearing Westbourne along with the lack of professionalism and appalled that they tried to make money with false testing. How many other people are walking around with hearing aids they didn’t actually need. How can they live with themselves. Avoid these people like the plague go to Specsavers, Boots or any other hearing centre and not these sharks, !!!!

UPDATE:
No way to reply on Trustpilot to the usual pathetic generic response from Hidden Hearing which they put to any low star reviews looking at the past reviews. I put the branch in question on my review so to say I’m anonymous is ridiculous as I never hid my name or branch concerned. If Hidden Hearing really wanted to touch base with me to discuss their complete lack of professionalism then you would think they would contact Westbourne Branch to investigate and get my contact details from them wouldn’t you. I will be emailing them to respond and personally tell them of their failings.

Suffering with tinnitus & I thought that there was no cure, well how wrong was I! The team at hidden hearing were informative & professional throughout the process of fitting my hearing aids. My tinnitus no longer affects my daily living & as I learnt that tinnitus is directly linked to dementia, & brain health sometimes gets overlooked, this I feel is an insurance policy for my future.
Thankyou to the hidden hearing team, an extremely professional company.

The support and explanation of every process I went through was simplified in layman’s terms

The clinic in estbourne has always been most helpful. The annual check up was thorough and there was no change and no extra expense.

The service was professional and efficient