Audika - Bournemouth 101 Poole Road Avis 

Servicedisappointing on this visit and on the previous visit the operator reversed the ears by accident and it was only discovered at my next visit as I was complaining how bad my hearing was. This is basic stuff should never happen and no apology at all. My appointment was 40 minutes late as well and again no apology. Somewhat disappointing.

Very good service in your Westbourne Bournemouth clinic.

Having suffered from intermittent hearing loss for some years I made an appointment for ear wax removal. The service was very professional and I was seen by a delightful lady who explained everything in detail. The procedure was quick and not at all painful and the effect on my hearing was instant. I would recommend Hidden Hearing to anyone concerned about their hearing.

The staff at Hidden Hearing are always very helpful and kind.

At first I was not at all happy with the hearing aids. However after my review appointment the lady I saw made a few adjustments and now both aids work fine.
Thank you.

Norman Tate

Had an appointment booked for 2.00 pm. 20 minutes later still waiting for my hearing test with no excuse as to why I was waiting. No idea how much longer I was going to have to wait so walked out. I had to put off other things so I could attend this appointment so was not amused in having to just sit around and wait

Since the NHS no longer deals with earwax removal, this was my first visit to Hidden Hearing in Westbourne. Prior to my visit the communication was good. At the clinic Roz Clarke was very informative, explaining everything she was doing and advice on aftercare at home. She was very customer focused and friendly, ensuring I was comfortable during the treatment with a great sense of humour (an important quality when dealing with earwax all day I would imagine!) which made the visits a pleasure. After two visits I was able to hear properly again. A smart well presented clinic which will be my go to place when I'm blocked up again. Thankyou Roz and Hidden Hearing!

I was extremely nervous about using the wax removal service but had no need to be.
Roz put me at ease and explained exactly what would happen and she was so friendly and made the whole process bearable.
I can now hear!

Pleasant location and made to feel welcome. I felt 'listened to' by the member of staff and my concerns about the quality of my hearing were addressed.

I cannot hear any better with aids the TV is turned up whether I wear them or not, but at last visit I found out that they were clogged and there was a fault with the left one. As I have insurance I believe it's covered and it will work. The service was good.

Would give 0 stars if I could. Three times appointment three times cancelled 10 minutes before appointment. First excuse car broken into, second excuse I'll, third excuse broken down. They take your money then don't care. My disabled mother got up at 6 30am because she takes so long to get ready to fit in to when they could come. Wanted afternoon appointment but none available. I'm with her now and she's in tears. Been waiting 3 years to get her aids serviced. Excuse after excuse after excuse. Customer service appalling. Avoid like the plague.

Almost two years ago I applied for hearing aid that they were advertising and after a while trying to get them to work for me they decide that they were not suitable and recommended others, I acepte their judgment and went for the ones they recomendé and almost two years later still no satisfied as when I am in a meeting surrounding by several people ie having a meal in a pub, I am unable to join the conversation this is becoming very embarrassing as it gives the impression that I am not interested in the conversation, so I am very frustrated the only good thing about them is I can take mobile phone calls as they are linked directly with the phone and one other thing when I am on my watching tv 📺. I pay over 3K and have been to have them graduated, to not avail so I can only give them one star for been able to use my mobile and watch tv unfortunately on my own
I have been several times to have them graduated but doesn’t do any good

Yesterday I had an ear wax removal procedure, which Roz Clarke performed.
Her description of the procedure and its purpose were clearly explained.
The procedure itself was quick and painless.
Thereafter the next steps were also well explained.
Hidden Hearing is a first rate organisation.

This is my First experience with hidden hearing I visited the Westbourne practice

It was easy to book very safe and hygiene conscious throughout my visit will definitely recommend.

I use them for earwax removal it was quick and painless and my hearing is the best it’s ever been, worth every penny

Good hearing test very pleasant operator
Unfortunately the hearing aid prescribed and subsequently purchased was not suitable for an elderly man with poor close up eyesight
The aids were returned and I am awaiting a refund

Met the very professional gentleman, Paul, who conducted my interview and hearing test/ assessment, this was comprehensive, most in formative and helpful. I discovered I had lost 63% of my hearing i the right ear and 64% in the left! This is why I find my National Health aids not to e very helpful as they were not sufficiently up to date to aid my problems! Paul then allowed me to try an Oticon product,which I found returned myhearing to nearly normal! I agreed to purchase the Oticon model and made an appointment to collect the new devices in ten days time, have now collected and worn my new aids for a month, am absolutely delighted with my new found hearing ability, no longer have TV volume up high ! No longer asking my wife to repeat things, much more aware of bird song and other noises around me! Very satisfied, money well spent, good value in improved lifestyle and decent hearing!