Audika - Canterbury Stour Street Avis 

This was my first experience of using Hidden Hearing, and I will absolutely be using them again. Rachel in Canterbury was exceptional; professional, warm and skilful in her practice. Not only did she explain the procedure in detail prior to beginning, but she took great effort in being personable, with a brilliant bedside manner.

We had a problem with filters ordered on line ,they didn't fit, and my right ear piece wasn't working properly. Went over to Canterbury ,(without an appointment), they were marvelous .They found the fault ,fixed it ,changed filters and supplied me with new ones, and checked my ears for wax ,all free of charge .Can't praise or thank them enough. Marvelous company ,marvelous service and staff.
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My 92 year old client was quite nervous about having the wax removed from her ears, but was quickly put at ease by the lovely Rachel. Rachel was kind, gentle and very understanding. My client was extremely happy with the service and outcome. She's astounded by the difference it has made. Thank you Rachel.

Hidden hearing after a big company mess me about cancelling appointments and I booked with Hidden hearing and much better the service I got was local tiptop and so good hearing test full explained and service was excellent aftercare with nothing too much trouble.
Alison was professional and so good.
It's difficult to pick a company from them all and you can never be sure who to tust
But with Hidden hearing it was the best thing I done.
Little more expensive on hearing aids but very professional.
Thank you again.

Very professional consultation throughout

As always, Hidden Hearing were so helpful and friendly today.The test and advice that Alison Preston provided was thorough and professional. Leigh-Ann was warm and welcoming, nothing is too much trouble.
My hearing aids are invaluable and really make a huge difference to my life. I can’t explain how much confidence it gives me knowing that I can join in with friends and family now that I can hear clearly again.
Thank you for all your positive encouragement and support.

It was very easy to book and the whole experience was very straight forward. Rachel was really lovely, very friendly and fully explained the whole process. She put me very much at ease and I felt very comfortable. I would definitely do this again if I need to. Thank you

This was the most thorough hearing test I've ever had. And I have had a lot. The explanation about the hearing aids being suggested and opportunity to try them outside the test room was excellent. The aids being suggested were the latest and top of the range. I was told a little, and later sent an email with information. about the cheaper alternatives. However, the ones I tried were not noticeable better than those I had tried elsewhere at a considerably lower price. So I did not make a purchase.

My father paid over £6000 for hearing aids! He was VERY frail at the time; 3 weeks after he signed up he had a very bad fall and one of the first things the nurses said to me in A&E was he needs to see an end of life care nurse as they thought he was so frail.
No member of family was with him when he signed up.
I've got evidence others have paid £3000. I've seen the same technology on sale for £30 pcm with a competitor at the time my father signed up.
Be warned if a relative of yours is thinking of talking to this organisation.
My father died a few months later.
Completely unethical. Selling very low cost technology at high premium prices to vulnerable and frail people.

We were warmly greeted with coffee in a comfortable lounge which was well appreciated after a difficult journey and parking in pouring rain. Alison Preston saw us and she was very professional and friendly. She gave extremely helpful advice and I would recommend her to anyone else.

Efficient and successful service in a relaxed setting. Tasha explained everything clearly and patiently removed my ear wax. Recommended.

prompt professional service. Alison quickly reassured me and suggested a plan to improve my hearing aid usage. She is endlessly patient.

1st appointment, seen on time, audiologist appears knowledgeable and professional with a clear treatment plan proposed.

I needed to have an appointment but there were non available - but then I was squeezed in at the last minute
Thank you very much

Just had my ear wax removal done at the Canterbury branch, I can honestly say the whole experience was fantastic. After been suffering with blocked ears for a while, Rachel Smith & her trainee practitioner made me feel so at ease. I can recommend them enough.

Great welcome as usual at HH. My 6 monthly visit on this occasion was to have wax removed. The professional was Rachel who kept me fully informed and explained in detail before and during the procedure. At the end she advised me regarding the use of Earol in the 6 months leading up to my next appointment. Rachel was very professional, with a very pleasant manner throughout.

Rachel was really kind, attentive and patient in removing my ear wax. Thank you so much for your care and attention! It’s great to be able to hear properly again!

I attended the Canterbury Branch on two occasions where I saw both Alison and Rachel. Both were warm and welcoming and extremely professional, explaining everything clearly to me. I would highly recommend them.

My sister recommended me to visit Hidden Hearing, Canterbury and I was very pleased I did. I needed ear wax removal and Rachel could not have been more professional and considerate. She explained every part of the procedure really well and then used the micro suction device with great success. She was clearly passionate and committed to her job and it shone through. Well done and thanks Rachel.

I have found the whole experience of upgrading from NHS hearing aids at Hidden Hearing Canterbury with Alison to be, honest, supportive, and kind. I was at all stages given space and time to think and ask questions. At no time did I feel pressured. I have been welcomed whenever I have a question or a need for technical assistance. It is an environment of relaxed ease, where I as a unique individual am treated with respect. My new hearing aids have made a enormous difference to my ability to hear, feel connected with others and importantly to my whole level of wellbeing. A big thank you to Alison and Racheal at Canterbury Hidden Hearing, and all those continually working to improve the technology of hearing.