Audika - Shrewsbury Avis 

i had a home visit friday 3 february a very nice lady called amy from shrewsbury branch i was suprised the kit she had and how professional she was .she said my hearing was on the borderline and i wastnt yet ready for a hearing aid , how refreshing not to have a hard sell

I have had hearing aids provided by Hidden Hearing for quite a number of years but last year decided that it was time to get newer, updated and improved rechargeable versions. I was seen by Amy, who advised me to have earwax treatment first and since that is something the GP practice no longer offers I had it done by Hidden Hearing. The appointment was soon arranged and was carried out quickly and efficiently. Fitting of the new aids was done at my home by Amy, who later came again to do some fine tuning once I had got used to them. Amy was friendly, courteous and efficient and took great pains to make sure that everything was satisfactory. I have also just had a follow up visit from Walt, who was similarly friendly, courteous and efficient and took time to make sure that everything was addressed to my satisfaction. Overall I would say that while Hidden Hearing are probably not the cheapest provider, their attitude, efficiency, quality of their equipment and customer support, not to mention the professionalism of their employees, makes the cost well worth while.

Well where does one start?????

Let’s try at the beginning with 2022 & so long have I put off going to have my ears checked & decided to bite the bullet & visit the Shrewsbury shop.

A huge shout out to Amy who guided me through the process & tests to find I actually did need hearing aids and to put my vanity to one side & no word of a lie they have changed my life (and my partners as he was sick of shouting at me lol).

Throughout 2022 into 2023 Amy & the team have been nothing short of amazing & for that and her professionalism has been such a refreshing change.

She is humorous, characterful & sympathetic all rolled into one, just what you need in this daunting type of environment.

I don’t usually leave reviews as I prefer to tell people to their face if they are good or bad but this is well deserved & we hope Amy & her team are rewarded with the recognition they rightly deserve.

Excellent service, friendly. But product is just to expensive.
£3700.00 sorry out of my price range.

I went into Hidden Hearing to have my ears suctioned due to wax which was carried out very professionally by Gabriela. Afterwards they offered a free hearing check carried out by Adrian. I was impressed by the relaxed but professional service offered including by the receptionist, Molly. I would wholeheartedly recommend them.

I was seen by a young lady called gabriella for my appointment. I found that she was very informative and took me through the whole process of my appointment down to the last detail. She also reffered me to a specialist along with a detailed write up and images taken of my inner ear. Thanks to her i found that i had something going on in the ear canal that my gp had not picked up on. Overall i felt that the appointment picked up on things that my gp hadnt and therefore found her time and skill to be a great help.

Very warm welcome on a very cold day. Waiting time was about 1 minute. Clean and well planned facilities. A true 'professional' touch. Thank you.

I received the best Christmas present (2022) as a result of a visit to Hidden Hearing Clinic, Shrewsbury - to be able to hear clearly!
Molly, the Receptionist warmly welcomed me to the clinic.
Audiologist, Adrian Ashley is a lovely man who put me at my ease. Then with great care and expertise guided me through the hearing tests and appropriate hearing aids for my needs.
Everything was carefully explained in a kindly and unhurried manner.
With my new hearing aids the clarity and quality of my hearing is wonderful - I am so pleased to be able to hear without effort in all situations - a real Christmas gift that will go on.
The hearing aids are worth every penny.
I thoroughly recommend the service and care offered by Adrian and Molly at this Hidden Hearing Clinic in Shrewsbury.

I was told about Hidden Hearing by word of mouth.I was struggling with my hearing aids from the NHS.
I made an appointment with Hidden Hearing in Shrewsbury and I am very pleased with my hearing aids I have bought.The examination is very good you feel Adrian is really confident with his knowledge of the hearing aids.The follow up is very good as well.You feel able to call and discuss a problem if one arises.Fortunately I have found the hearing aids from the moment they were fitted very comfortable and very efficient.I would and have recommended anyone who wants hearing aids to go to Hidden Hearing and make an appointment.

Adrian Ashley is a lovely guy that puts you at ease. Nothing is too much trouble. He takes the time to explain everything and goes over things with you. Molly on reception is polite and always confirms appointments and rearranges where necessary. I cannot recommend them enough.

The whole families really pleased fir dad. They are not cheap. I know with rising costs but they are well worth it makes mum's life better too. Adrian & Molly helped us all the way. We used dads Brian's attendance allowance its made such a difference to dad & he now feels involved, tv, in a pub, just walk he can hear clearer & things he hasn't heard fir years. People asking question especially wearing face masks it used to be really hard for dad & I'd worry he felt left out. Brian & Sandra thanks

Excellent service from all staff. Very professional

Very efficient service from Adrian at Hidden Hearing Shrewsbury. He was kind and patient explaining everything. Wish I had made an appointment ages ago.

Very pleased we went to Hidden Hearing and from the start Molly and Adrian Ashley made us feel at ease and the tests were really good and we soon realised that we needed aids. We were able to take a walk outside to see the difference they made and now that we have them life is much better and friends have commented on the difference when talking to us. They are quiet and you do not know they are there. The service is very good and they keep a check on us in the future. Would thoroughly recommend them.

Recently went to get my hearing tested as I had some concerns. I would certainly recommend booking an appointment with Adrian! As soon as I entered the store, Molly greeted me with a smile and offered me a drink while I waited for my appointment.

Soon after Adrian came out to introduce himself and conducted the appointment very professional and carried out a range of tests.

Could not have asked for anything better and I would recommend the Shrewsbury branch!

Life-changing. My mum and her family wishes she'd come to Hidden Hearing (Shoplatch, Shrewsbury) earlier. Reliable and friendly follow-up service as routine from Ade and the difference the hearing aids have made to my mum exceeds all of our expectations. Thank you to Ade and the team.

I saw Diane for wax removal at Shrewsbury. Super job and tenacious in removing a hard to extract lump of wax in my ear.
5 star.

Following my Mum's visits with Amy at Shrewsbury, my husband has now had his hearing assessed and hearing aids fitted, Amy is excellent, and really takes time to understand the issues, very thorough and helpful. Would certainly recommend Hidden Hearing based on our experiences.

The staff were very polite friendly and helpful and Laura was extremely friendly and professional and was very helpful and informative would definitely recommend Laura