Auto Europe Australia Avis 

They presents bookings as confirmed car hire, but once you’ve paid, you’re told by email the reservation is actually “on‑request”. The supplier then couldn’t honour the booking, and provided no alternative or solution other than doubling the cost. We are currently awaiting a refund - who knows if/when that will come.

When we contacted the call centre, they were completely unhelpful and implied this was their normal process, which makes the whole experience feel intentionally misleading rather than an unfortunate one‑off.

They advertise prices they cannot provide and operate in a way their own staff suggest is standard. Avoid this company.

I've been using Auto Europe for 20+ years, but the last two experiences were TERRIBLE and I'll never use them again...

I’ve now had the same problem with Auto Europe twice, and after this latest experience I won’t use them again.

I made a booking, my credit card was charged successfully, and I immediately received confirmation from my bank that payment had gone through. Then, about 15 minutes later, Auto Europe’s system cancelled the booking anyway.

This left me in the ridiculous position of having no booking, while still having to wait 3–5 business days for my refund.

When I called customer service, I waited around 20 minutes to speak to someone, only to deal with an extremely rude and unhelpful agent who showed zero ownership of the issue.

What makes this worse is that this is NOT the first time it has happened to me with Auto Europe.

I ended up rebooking the same type of vehicle through Booking.com instead, which was dramatically smoother and easier.

The whole experience feels outdated, unreliable and unnecessarily stressful — exactly what you do not want when organising international travel. And clearly their useless system doesn't recognise me as a long-term customer.

I would strongly caution others before relying on Auto Europe for important travel arrangements.

We picked up a Rav 4 in Phoenix had it 6 days and drove to Page AZ then Vegas via Grand Canyon, New Avis car total price $626.37 AUD couldn't get that great price anywhere else. Car was good, Price was good. 5 stars from me. Used when in UK also had a great car/price there too.

Booked Car Hire. No Problem
Hired a car. No problem!
Took the car. No problem!
Returned the car to Europcar in UK and they proceeded to charge me a second time.
Contacted Auto Europe but get no reply.
Avoid

AutoEurope's rental terms are misleading and unfair. The terms state "You and all Additional Drivers must present a full valid original Driving Licence... when picking up the vehicle. If your Driving Licence has multiple parts, you must present all of them." I used the AutoEurope site to rent a car through Europcar in Venice, with my husband as the sole driver. When we went to pick up the car, my husband produced his "full valid original Driving Licence" which showed an expiry date of 8 October and confirmation from the licensing authority (VicRoads) that his licence had been renewed and extended until 8 October 2035 (ie, he presented the multiple parts of his licence, to confirm validity). He also produced an International Drivers licence, as required. Despite this, Europcar refused to allow him to enter into a rental agreement, claiming that his licence expired on 8 October and would be invalid for the rental period. As a result, I was forced to enter into the rental agreement myself.  This was not what we wanted or planned. We have multiple bookings in different cities in Italy which depend on having a rental vehicle, so we had no practical choice but to proceed in this way. I am now under considerable pressure, as I am forced to be the only driver for the full rental period of 36 days. I have contacted AutoEurope about this and they have been of no help, other than to site their vague, misleading and unfair terms, which I believe we have complied with. I will be escalating the matter with relevant authorities shortly.

I am very disappointed with my recent car rental experience. Due to unforeseen circumstances, I arrived approximately two hours later than the scheduled pickup time. Unfortunately, the vehicle I had reserved was no longer available, and I was forced to upgrade to a higher category, resulting in an additional and unexpected charge of €360.

To make matters worse, the car I was given was in poor condition – visibly old and covered in dents. This is not the level of quality or service I expected, especially given the Overall, I am extremely dissatisfied with the lack of flexibility and the condition of the vehicle provided. I hope this feedback is taken seriously, as I believe improvements are necessary to ensure better customer service in the future.

Easy to complete, good rate & flexibility of drop-off

Quick and easy with competitive rates. Have used AutoEurope several times in the past and will continue to do so and recommend to my friend.

Easy to book with more than great prices and choices. Thank you!

My purchase was refunded because I live in the United States. Not sure why this is a rule but why would they care as long as they were making money on the transaction.

EXCITED TO BE IN LA!!

I booked a dodge charger and was given a Chevy Malibu. Not even close quality or type of car. As Avis actually gave me the car, they told me that I’d hired a large car and the Chevy Malibu was in that range. The dodge charger was a premium model. When I sent them the image on my booking saying a dodge charger or similar, they said cause I didn’t book through them, I needed to contact autoeurope. They told me the dodge charger is classed as a large car. Case closed, two immoral businesses lying and me left with a shit car I didn’t want or order. Terrible experience!!! DO NOT HIRE THROUGH THEM!!!

Smooth booking

Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. Definitely recommend giving it a try.

Easy thanks

Been using Auto Europe for 20 years now always perfect.

Site was easy to navigate and prices for car were very reasonable. Thank you.

Always the best prices, most availability of cars. We always use Auto Europe

Hired a car from Auto Europe but they allocated the hire to Dollar in the US. Dollar was a terrible experience, lengthy waits, rude staff and they charged our credit card with unauthorised expenses 8 months later. Autoeurope did request Dollar to clarify the charges - their response was it was tolls but they didnt have any paperwork or information to validate the charges on the tolls and it was up to me to chase up the toll company myself. So dollar charges me hundreds of dollars 8 months later for tolls they cant explain and auto Europe just sends me their response then ghosts me when i reply asking for more information. Be careful people, your credit card information is not safe with this company. Now i have had to file fraudulent charges with my bank and have my card cancelled.