The interaction with Yaritza was very professional and to the point. She was very knowledgeable and helpful. She was pleasant to speak to and promptly actioned my request. I never had any bad experien... Voir plus
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Lisez les avis des autres
Mariah is a keeper her professionalism speak volumes very communicative even handle the system slow up well walk , talk me through all my questions and concerns . She has had a voice as an Angel . Tha... Voir plus
L'entreprise a répondu
Micah deserves recognition for how he handled my car payment situation. From the first interaction, he was kind, patient, and extremely knowledgeable. He didn’t rush me, he didn’t talk down to me, and... Voir plus
L'entreprise a répondu
Once I requested to be transferred to a live agent my time was not very long at all. Mariely was very polite and professional. She reassured me that my request was timely and there would be no problem... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de AutoPayPlus
Écrit par l'entreprise
AutoPayPlus® helps our members discover Budgeting Done Better™.
We offer a flexible payment schedule that matches your payments to your paycheck.
To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.
Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
AutoPayPlus
Écrit par l'entreprise
- Budgeting, Done Better.
- Whether your goal is to avoid late payments, protect your credit, or pay off your loan faster, AutoPayPlus® helps you change your life without changing your lifestyle.
Budgeting Done Better
AutoPayPlus can help!
Our Payment Plus Guarantee ensures that your payments are made on time, every time.
Coordonnées de contact
800 North Magnolia Ave. 12th Floor, 32803, Orlando, Etats-Unis
- (800) 894-5000
- membersupport@autopayplus.com
- autopayplus.com
4,7
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Francesca was a joy on a Monday…
Francesca was a joy on a Monday morning. She was very helpful with my questions and assisted me with my portal. She was kind and cheerful. Made a wonderful impression and experience.
13 juillet 2026
Avis spontané
Réponse de AutoPayPlus
Hello Heather. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Francesca provided such a helpful and positive experience while assisting you with your portal.
We truly appreciate your kind feedback and will be sure to share your recognition with Francesca. Thank you for choosing AutoPayPlus as your payment concierge.
The Biggest scam
The
Worst scam ever .The person never called the appointment did not happen. Once again this is a scam. Do not take any money out of my account. Effective immediately, the car is paid off.
10 juillet 2026
Avis spontané
Réponse de AutoPayPlus
Hi Lynn. Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to look into what happened. Please email your full name and the best phone number to reach you at [Marketing@autopayplus.com](mailto:Marketing@autopayplus.com) so our Senior Director of Operations can review your concerns and contact you directly.
Easy and pleasant to deal with
Easy and pleasant to deal with. Left off 1 star because they took a payment from my account right after loan was paid off. Not sure if it was them, me or my car loan bank that didn't update AutoPayPlus. Assumed bank my loan was with would of notified them. They were easy to schedule a call with and they were in constant contact to be sure I was available for scheduled call. Payment is getting returned and account was closed.
9 juillet 2026
Avis spontané
Réponse de AutoPayPlus
Hello Lisa. Thank you for sharing your experience with AutoPayPlus. We appreciate your feedback and are glad to hear that our team was easy to work with and provided consistent communication throughout the process.
We understand your concerns regarding the payment that occurred after your loan was paid off. AutoPayPlus does not automatically receive notifications from lenders when loans are paid off, which can sometimes result in continued payments unless we are notified directly.
We appreciate your understanding and thank you for choosing AutoPayPlus.
No contact besides an email that told…
No contact besides an email that told me they were closing my account. This was shortly after updating my banking information. Now due to the late notice I'm going to be playing catch-up on my loan because I'm basically a payment behind. Safe yourself the trouble and just work with your lender directly for payments so you don't have to deal with them dropping the ball.
9 juillet 2026
Avis spontané
Réponse de AutoPayPlus
Hello Alex. We sincerely apologize for the frustration and inconvenience you experienced. We take your concerns seriously, and our Senior Director of Operations will review your account as soon as possible to better understand what occurred and identify the source of the issue.
Thank you for bringing this to our attention. We look forward to addressing your concerns and working toward a resolution.
I was not offered a realistic solution…
I was not offered a realistic solution for my issue. I felt like I was being gaslighted. They pulled my payment 2 weeks early and overdrafted my account. I was told they do that to make sure they receive the payment on time. That's bullpuckey. They said it would take 2 weeks to verify the transaction and refund my money. They didn't offer to cover the overdraft fee. I would not recommend this company to my worst enemy.
8 juillet 2026
Avis spontané
Réponse de AutoPayPlus
Hi Howard. Thank you for sharing your feedback. We're sorry to hear you were disappointed with your experience. We take concerns like yours seriously and would like the opportunity to review what occurred. Please email your full name and the best phone number to reach you at [Marketing@autopayplus.com](mailto:Marketing@autopayplus.com) so our Senior Director of Operations can look into this further and contact you directly.
I had a scheduled call they were late…
I had a scheduled call they were late calling and then when I did get call I told her what I was trying to do she put me on hold and came back and said someone will be giving me a call like why the hell call if your not going to be able to help waste of time needless to say I never got a call back
7 juillet 2026
Avis spontané
Réponse de AutoPayPlus
Hello Leasha. We sincerely apologize for the frustration and inconvenience you experienced. Your experience is not reflective of the level of service we strive to provide, and we understand how disappointing it is when expectations are not met.
We take your concerns seriously, and our Senior Director of Operations will be in touch soon to discuss your experience and work toward a resolution.
Thank you for bringing this to our attention.
Great experience!
Great experience!
Good services, always available to help when I need it.
Very gentle and kindly.
30 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Iris. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our team has been there to support you whenever you’ve needed assistance.
We truly appreciate your kind feedback and thank you for choosing AutoPayPlus as your payment concierge.
Carlos was great and friendly
Carlos was great and friendly. Made the process super easy! I dont have anything bad to say about Auto Pay Plus. They've always been so great
30 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Jackie. Thank you for sharing your experience with AutoPayPlus. We’re thrilled to hear that Carlos made the process easy and provided such friendly service.
We truly appreciate your kind words and will be sure to share your recognition with Carlos. Thank you for choosing AutoPayPlus as your payment concierge.
Great Customer Service
Yaritza was very professional and kind in assisting me. She explained the process and even apologized for any inconvenience my situation caused. She was very helpful and caring .
29 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Lisa. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Yaritza provided professional, caring service and took the time to ensure you felt supported throughout the process.
We truly appreciate your kind feedback and will be sure to share your recognition with Yaritza. Thank you for choosing AutoPayPlus as your payment concierge.
Réponse de AutoPayPlus
Hello Alvin. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you found our team helpful and knowledgeable.
We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
This company is ridiculous
This company is ridiculous. I have auto deductions and they all of a sudden stop and pit my account on hold but they say they “can’t call me” so weeks go by and then I have to schedule a conversation with them. This has happened 3 times in a year. I am switching to a different lender
26 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Tracie. We sincerely apologize for the frustration and inconvenience you've experienced. We take your concerns seriously, and we're sorry for any communication issues that may have contributed to the situation.
To clarify, AutoPayPlus is a third-party payment management program that works alongside your existing lender to help automate loan payments on a schedule that can align with how you're paid. While we help manage the payment process, we are separate from your lender, and we'd appreciate the opportunity to review your account and address the concerns you've raised.
We have contacted our Senior Director of Operations to personally review your account. You can expect a call from our team soon to discuss your concerns and the options available to help resolve them. To ensure you don't miss our call, we recommend saving our number: (800) 894-5000.
Thank you for your patience. We appreciate the opportunity to address your concerns.
Réponse de AutoPayPlus
Hello Sheryl. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you received helpful and friendly service from our team.
We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
The agent was excellent
The agent was clear, precise and extremely helpful in getting us set up.
We don’t just feel like a number but a customer.
Excellent!
18 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Scott. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our representative provided clear, helpful service and made the setup process a positive one.
We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
yaritza custodio was very helpful and…
yaritza custodio was very helpful and informational with my questions and was ready to help immediately I was very satisfied with his help
16 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Calvin. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Yaritza was able to provide helpful information and assist you promptly with your questions.
We truly appreciate your kind feedback and will be sure to share your recognition with Yaritza. Thank you for choosing AutoPayPlus as your payment concierge.
AMAZING !!!
16 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Kayla. We’re thrilled to know you had such a positive experience with our team and services.
We truly appreciate your support and thank you for choosing AutoPayPlus as your payment concierge.
He was very professional and explained…
He was very professional and explained everything so that I can understand and I enjoyed talking to him
15 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Diane. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our representative took the time to explain everything clearly and made your experience a positive one.
We truly appreciate your kind feedback. Thank you for choosing AutoPayPlus as your payment concierge.
Excellent customer service
Excellent customer service. Very friendly staff members.
15 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Felicia. Thank you for sharing your experience with AutoPayPlus. We’re thrilled to hear that you received excellent service from our team.
We truly appreciate your kind words and thank you for choosing AutoPayPlus as your payment concierge.
Réponse de AutoPayPlus
Hello Jasmine. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Francesca provided understanding and support.
We truly appreciate your kind feedback and will be sure to share your recognition with Francesca. Thank you for choosing AutoPayPlus as your payment concierge.
Love auto pay plus app very user…
Love auto pay plus app very user friendly and setup right
11 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello David. Thank you for your 5-star review of AutoPayPlus. We’re glad to hear you’re enjoying the app and finding it easy to use.
We appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
Representative was amazing!!
The woman who helped me out was so helpful and she was so accommodating. She was able to work with me to get my payment set up the proper days. She was so friendly and understanding one of the best customer service representatives I've ever dealt with.
11 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Sandy. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear our representative was helpful, accommodating, and able to get your payment schedule set up in a way that works for you.
We truly appreciate your kind words and thank you for choosing AutoPayPlus as your payment concierge.
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