The interaction with Yaritza was very professional and to the point. She was very knowledgeable and helpful. She was pleasant to speak to and promptly actioned my request. I never had any bad experien... Voir plus
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Lisez les avis des autres
Mariah is a keeper her professionalism speak volumes very communicative even handle the system slow up well walk , talk me through all my questions and concerns . She has had a voice as an Angel . Tha... Voir plus
L'entreprise a répondu
Micah deserves recognition for how he handled my car payment situation. From the first interaction, he was kind, patient, and extremely knowledgeable. He didn’t rush me, he didn’t talk down to me, and... Voir plus
L'entreprise a répondu
Once I requested to be transferred to a live agent my time was not very long at all. Mariely was very polite and professional. She reassured me that my request was timely and there would be no problem... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de AutoPayPlus
Écrit par l'entreprise
AutoPayPlus® helps our members discover Budgeting Done Better™.
We offer a flexible payment schedule that matches your payments to your paycheck.
To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.
Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
AutoPayPlus
Écrit par l'entreprise
- Budgeting, Done Better.
- Whether your goal is to avoid late payments, protect your credit, or pay off your loan faster, AutoPayPlus® helps you change your life without changing your lifestyle.
Budgeting Done Better
AutoPayPlus can help!
Our Payment Plus Guarantee ensures that your payments are made on time, every time.
Coordonnées de contact
800 North Magnolia Ave. 12th Floor, 32803, Orlando, Etats-Unis
- (800) 894-5000
- membersupport@autopayplus.com
- autopayplus.com
4,7
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Réponse de AutoPayPlus
Hello Marcus. Thank you for sharing your feedback on AutoPayPlus. We’re glad to know you had a positive experience with our team.
We appreciate you taking the time to leave a review. Thank you for choosing AutoPayPlus as your payment concierge.
It’s nice to not have to wonder if I…
It’s nice to not have to wonder if I have paid my bill on time.
9 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Donna. Thank you for sharing your experience with AutoPayPlus. We’re happy to hear the service has given you added confidence and peace of mind with your payments.
We appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
I waited for my scheduled call
I waited for my scheduled call, but no one called at the agreed time. By the time they finally reached out, I was already back at work and unable to take the call. This was frustrating and a waste of my time.
8 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Laura. We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to receive a call at the scheduled time, and we recognize how disappointing it must have been to set aside time in your day only to have the call occur later than expected.
Your experience is not reflective of the level of service we strive to provide. We take your concerns seriously and would like the opportunity to learn more about your experience. Please email your contact information to marketing@autopayplus.com so our Senior Director of Operations can review this matter and follow up with you directly.
Thank you for bringing this to our attention.
Every conversation I had with them was…
Every conversation I had with them was frustrating and got no where, they kept calling me for intro conversations I'd had days before and I got calls almost daily for a week before I was taken off a list even though I'd been told I'd been taken off multiple times. And then when I was told my loan would be paid biweekly, it was to AutoPayPlus, but not the lending bank. The bank only got paid once a month making the biweekly payments absolutely useless. And they took more than my loan payment of 309, and I was paying around 315 a month for what I'm assuming is a fee for using them. Which is not a lot until you add up the lifetime of a loan and its now hundreds of extra dollars on top of interest already accumulating on a loan. And then when I closed my account I asked about a refund because they currently still have half a paymnet I was only told repeatedly they would have to run an audit with no clear answers. So they currently still have $158 of mine.
Do NOT reccomend just pay your lending bank it's much easier.
4 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Jordan. We sincerely apologize for the frustration and inconvenience you experienced while using AutoPayPlus. Your experience is not reflective of the level of service we strive to provide, and we understand your concerns regarding the communications you received, your payment schedule, and the status of your remaining funds.
We would like to help clarify that AutoPayPlus initiates payments to your lender on your behalf and is designed to help accelerate loan repayment by applying additional funds toward principal reduction. We understand that questions regarding payment timing, fees, and account balances can be frustrating, especially when clear answers are not provided.
Rest assured, we take your concerns seriously, and our Senior Director of Operations will be in touch soon to help address your concerns and work toward a resolution.
Thank you for bringing this to our attention.
Excellent and professional service
Excellent and professional service! Over achieving my goals thanks to Auto pay plus and there amazing team and support. Highly recommended and look forward towards future business!
1 juin 2026
Avis spontané
Réponse de AutoPayPlus
Hello Eno. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our team has provided excellent service while helping you exceed your financial goals.
We truly appreciate your recommendation and your kind words about our team and support. We look forward to continuing to serve you in the future. Thank you for choosing AutoPayPlus as your payment concierge.
I have been dealing with Autopay Plus several years
I have been dealing with Autopay Plus for many years. They are very customer service oriented. They are easy to contact and when you set up a call they are prompt and answer all of your questions . I utilize them for several of my accounts and recommend them to everyone I know. What a great way to pay off accounts quicker and save money.
26 mai 2026
Avis spontané
Réponse de AutoPayPlus
Hello Linda. Thank you for your continued trust in AutoPayPlus over the years. We’re delighted to hear that our team has consistently provided prompt, helpful service and made it easy for you to manage multiple accounts.
We truly appreciate your recommendation and are glad our services have helped you pay off accounts quicker while saving money. Please don’t hesitate to reach out if you ever need further assistance. Thank you for choosing AutoPayPlus as your payment concierge.
They don’t answer the damn phone
They don’t answer the damn phone. Just place you on hold and hang up.
26 mai 2026
Avis spontané
Réponse de AutoPayPlus
Hello April. We sincerely apologize for the frustration and inconvenience you experienced while trying to contact AutoPayPlus. We understand how important it is to receive timely assistance, and we know long wait times and disconnected calls are not ideal.
We are actively working to improve the Member experience by expanding support options, our agents are available via text at +1 (234) 288-6729 or by scheduling a callback using our Calendly feature: https://calendly.com/d/ck4d-s75-hkk, to help reduce wait times. Your feedback is important to us, and we take concerns like yours seriously.
Please email your contact information to marketing@autopayplus.com so our team can review your concerns further and assist you directly. Thank you for bringing this to our attention.
Overcharge & Refund Issue
Bought a Toyota car at dealership with the Autopayplus. I did not know Autopayplus was a third party. When I received my car title, I thought great I am done. Nope. Autopayplus continued to withdrawal money four more times until I called them to stop. Since Autopayplus was a third party they did not know to stop withdrawing my money. When I saw a recent pending Auyopayplus activity on my bank account, I called the bank fraud department to stop the process. The recent charge was reversed and then I was patiently waiting for my other refund of overpayment. $203.36 was the withdrawal, I received a check of $175.91. Autopayplus representative plainly said when I called as fraud, my bank placed a fee on them. Autopayplus then passed that fee on to me by deducting from my refund. Gross. The representative had no sympathy did not even say I’m sorry. I guess he didn’t care as I wasn’t a customer anymore. Or maybe cause it’s not his money that is disappearing.
Simply don’t use Autopayplus, just pay directly to Toyota and save yourself money and hassle.
21 mai 2026
Avis spontané
Réponse de AutoPayPlus
Hello. We sincerely apologize for the frustration and inconvenience you experienced with your account and refund process. Your experience is not reflective of the level of service we aim to provide, and we understand how upsetting this situation must have been.
We want to help clarify that AutoPayPlus does not automatically receive notifications from lenders when loans are paid off, which can sometimes result in continued withdrawals unless we are notified directly. We also understand your concerns regarding the refunded amount and the communication you received during your interaction with our team.
Rest assured, we take your concerns seriously and our Senior Director of Operations will personally review your account to gain a better understanding of this issue. Please expect a call shortly to further discuss your concerns and work toward a resolution. We recommend saving our phone number to avoid missing our call: (800) 894-5000.
Thank you for bringing this to our attention.
AutoPayPlus is one of the most unique…
AutoPayPlus is one of the most unique and awesome products we offer to all our guest's. It builds guest loyalty and is a core offering we show to all of our guest's
22 mai 2026
Avis spontané
Réponse de AutoPayPlus
Hello James. Thank you for sharing your feedback and for your support of AutoPayPlus. We’re delighted to hear that you value the benefits our services provide and how they help build loyalty and support your guests’ financial goals.
We truly appreciate your kind words and partnership. Thank you for choosing AutoPayPlus.
Sassha was wonderful and patient with…
Sassha was wonderful and patient with me and helping understanding
19 mai 2026
Avis spontané
Réponse de AutoPayPlus
Hello Alex. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Sassha was wonderful and patient while helping you better understand everything.
We appreciate your kind feedback and will be sure to share your recognition with Sassha. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
It was a great experience and a great…
It was a great experience and a great blessing to have good ppl
18 mai 2026
Avis spontané
Réponse de AutoPayPlus
Hello Nartisha. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you had a great experience and felt supported by our team.
We truly appreciate your kind words. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
Réponse de AutoPayPlus
Hello. Thank you for sharing your feedback with us. We’re delighted to hear that you found our team friendly and knowledgeable.
We appreciate your kind words and are proud to be your payment concierge. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
Una persona muy amable con…
Una persona muy amable con buenosnconocimientos y excelente capacidad para ayudarte a solucionarntu problema
11 mai 2026
Avis spontané
Réponse de AutoPayPlus
Hola Orelmis, muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que recibió una atención amable, con buen conocimiento y una excelente disposición para ayudarle a resolver su problema. Agradecemos su confianza y estamos orgullosos de ser su concierge de pagos. No dude en comunicarse con nosotros si necesita asistencia.
Réponse de AutoPayPlus
Hello, thank you for your feedback! We’re glad to hear you found our staff pleasant and professional. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Professional, knowledgeable and respectful …
I spoke to a representative after a minimun hold time. I was greeted by a well spoken professional representative. She was respectful, very knowledgeable and efficient. I had several questions that were answered and my problems resolved very quickly.
7 mai 2026
Avis spontané
Réponse de AutoPayPlus
Hello Larry, thank you for sharing your experience with us! We’re glad to hear you were connected quickly with a professional, respectful, and knowledgeable representative who was able to answer your questions and resolve your concerns efficiently. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
SO sketchy from beginning to end
**Update since they decided to reply and lie**
No one has reached out or spoken to me. I set an appointment up yesterday to try to speak to an agent. The agent never called (wasting my time), just marked it as complete an hour after they were supposed to call. I disputed the charges through my bank at that point. I called today to try to resolve given their reply. “Calvin” hung up on me TWICE. Once when I said I wanted to cancel my payments and again when I said I want to speak to a manager. I had to call a completely different department so I could talk to someone OTHER than Calvin to actually close my account. Supposedly management is going to call me back tonight to talk to me about Calvin, but I don’t think I’ll hold my breath. This is one of the worst companies I’ve ever dealt with. It is ILLEGAL to hang up and refuse to discuss business with a customer because they want to close their account. You’re lucky I’m not reporting you to the AG for bad business practices.
~~~~~
SO sketchy from beginning to end. Tried to add in services I didn’t agree to. Charged me three payments after I sold the car - had to get my bank involved to get them to stop. Just awful.
29 avril 2026
Avis spontané
Réponse de AutoPayPlus
Good morning Sarah, we’re truly sorry to hear about your experience and understand how frustrating it must have been to have additional withdrawals after your vehicle was sold. That is certainly not the experience we want for our Members.
We take concerns regarding account changes and payments very seriously. We want to help resolve your concerns and clarify that we do not automatically receive notifications when a vehicle is sold or a loan is paid off, and steps are required from our Members to stop scheduled payments. Your feedback is important, and we would appreciate the opportunity to review what occurred on your account.
Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.
The customer service was great very…
The customer service was great very friendly staff
29 avril 2026
Avis spontané
Réponse de AutoPayPlus
Hello Rubie, thank you for your feedback! We’re glad to hear you received great customer service and found our staff to be very friendly. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Autopayplus Insurance
When I was reaching out to speak about changing from my current Insurance, Elizabeth made the experience great and very informative. Im a first time car buyer and im still learning about insurance. Elizabeth informed me of my different options and answered all my questions perfectly. If im going to speak to anyone about insurance it would definitely be Elizabeth, she is passionate about her job, she speaks with energy unlike a previous representative that I spoke to from a different company who felt like a soulless machine.
28 avril 2026
Avis spontané
Réponse de AutoPayPlus
Hello Alexis, thank you for taking the time to share such thoughtful feedback! We’re glad to hear that Elizabeth made your experience informative and positive, especially as a first-time car buyer. It’s great to know she took the time to explain your options clearly and answer all of your questions with care and energy. We truly appreciate your kind words and will be sure to share them with her. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
I got 2text messages about my phone…
I got 2text messages about my phone appointment and when they called the representative did know why the appointment was scheduled. After speaking with the representative she helped with the closing of me account.
27 avril 2026
Avis spontané
Réponse de AutoPayPlus
Hello Margaret, thank you for sharing your feedback with us. We apologize for any confusion regarding your appointment, and we appreciate you bringing this to our attention. We’re glad to hear that our representative was able to assist you and help with closing your account. Your experience is important to us, and we appreciate the opportunity to improve. Thank you for choosing AutoPayPlus, and please don’t hesitate to reach out if you need further assistance.
Antonio has been great
Antonio has been great! Everytime I speak with him, I get great customer service, and everything taken care of and then some. He is very pleasant to speak with and very informative and polite. I look forward to speaking with him again.
24 avril 2026
Avis spontané
Réponse de AutoPayPlus
Hello Mystique, thank you for sharing your experience with us! We’re glad to hear that Antonio consistently provides great customer service and goes above and beyond to take care of everything you need. It’s wonderful to know he is pleasant, informative, and polite during each interaction. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
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