Autoserve LtdAvis 

Charlotte was amazing! Super quick response and very helpful.

I had my Oil Service cancelled with 21 hours notice! Alarmed - as you could imagine - I contacted Autoserve however, within a few minutes Drew had me booked in for the same time with a different provider, tomorrow morning!! Tremendous service - and a great relief!

I spoke to Jackie on the phone about an issue we had with one of our Vans. She was fantastic through the whole process and helped to get our issue sorted and booked in. Very pleasant to talk to and did everything that she could for us. Couldn't ask for a better experience!

Thank you for your help!

Thanks for your help Jackie !

I have called in and spoken with Jackie that have resolved my problem within few hours, great customer service.

My VW was due a service.
A really nice guy called John rang me and arranged for me to bring my car in.
Once I dropped the car off I noticed I had a message with a detailed video and instructions of what work needed carrying out.
It was all completed in a few hours and John rang me to say the car was ready to collect. They had also cleaned my car for me, it was sparkling so very happy.
John answered any questions fully for me and even changed the battery in my key fob! Customer service at this VW dealership is fab and would definitely recommend

Charlotte Siddle has shown excellent customer service skills following a catalogue of errors from Halfords. She was kind and calm and offered great solutions to the issues. She has organised the service and MOT that I required efficiently and communicated really well. Thank you for Charlotte.

I got my issue sorted and my booking sorted really quick and the updates with what was happening was really good . Always kept me informed. Brilliant customer service.

Charlotte at Autoserve is great!
Great experience, trouble booking online and getting the correct date and time for my MOT and Service due to changes in circumstances, and Charlotte was very supportive in ensuring my car was sorted and the appointments scheduled appropriately.

Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and more specifically Charlotte reached out and advised they would reimburse me.

I cannot fault Autoserve as they have been incredible throughout my contract period with them. Even when I've booked directly for services they are quick to action and help.

Sorry to those affected, but I'm comforted to see from the other terrible reviews that I am not the only person who's been a victim of this Company. I’ve been with Autoserve for almost 3 years, paying £40 per month (£1,440 in total). During this time, I’ve only needed two services (around £200 each) and three tyres (around £80 each). That adds up to about £640, which means Autoserve had already made an extra £800 from me compared to the actual cost.

Despite this, they then hit me with an additional £1,366.08 charge, claiming I hadn’t updated my mileage with them – even though I had updated both Audi and my lease company.

When I raised the issue, Autoserve’s customer service was dismissive and unhelpful. Responses were along the lines of “It’s in the terms and conditions, so you have to pay” – no explanation, no flexibility, and certainly no fairness. Even my lease company agreed and contacted them on my behalf, but they refused to properly review the matter.

In the end, I’ve paid £2,740 for two services and three tyres, which would have cost me just £640 if I’d arranged it myself. That’s more than double the cost and extremely poor value.

The attitude from their staff was uncompromising, with little regard for treating customers fairly. I regret using Autoserve and would not recommend them to anyone looking for genuine value or decent customer support.

Having used Autoserve for the last 3 years as part of my lease plan, I have found the service excellent.
Staff are always helpful, and answer any questions quickly and concisely

Answered phone quickly, arranged service at convenient garage, good communication.

Customer service advisor was very helpful and professional.

Excellent customer service from Charlotte.Answered all my questions and got me booked in with my choice of garage

Booked a service and everything was done quickly and professionally.

They also found an alternative option that suited my needs.

Very pleasant, quick & very helpful response from my Autoserve rep.

I was at the end of my tether after having been messed around by well-known High Street tyre repair Centre so I contacted Drew at Autoserve to help me out.

He was very kind, courteous and understanding and helped me resolve my problems.

I’ve now got a new tyyre on my van and I am so happy And really impressed with the service I received from Drew. Drew you are a credit to the company.

I called Autoserve this afternoon with a query about my car, and was lucky enough to speak with Drew Skelding. From the moment he answered the phone, he was professional, friendly, and incredibly helpful.

Drew clearly knows his stuff — he answered my initial question, then went the extra mile to double-check everything so that my MOT could still go ahead without any issues. He even arranged the service for me there and then, which saved me both time and stress.

It’s rare to come across someone so dedicated to great customer service. Drew is a real asset to Autoserve, and although I have never had an issue, this experience has given me even more confidence in using their services going forward. Highly recommended!

First class service and communication.
Prompt, informative and professional.