Personable and got the issue resolved (I’ve tried multiple times to get the issue addressed with no success). Gave really helpful information to resolve in case there were any issues at the garage
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Lisez les avis des autres
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Voir plus
L'entreprise a répondu
Really quick to answer the call. Solved my query without issue or delay. Friendly & efficient customer service staff.
Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Coordonnées de contact
2, Saint Kenelm Court, B62 8HD, Halesowen, Royaume-Uni
- autoserve.co.uk
4,6
Excellent
358 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
Great service, friendly and personal with quick responses, always accommodating and nothing too much trouble. Highly recommended.
30 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thank you for your review! It’s always great to hear when we’ve been able to help. We’ll be sure to pass on your thanks to the team. Kind regards, the Autoserve Team.
Charlotte was very helpful and proactive…
Charlotte was very helpful and proactive in sorting my query.She kept in constant contact
30 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thanks for the lovely review! We're glad Charlotte could support you and will be sure to let them know. Many thanks again – The Autoserve Team.
Réponse de Autoserve Ltd
We're thrilled to hear that everything went well and that our team could assist you. Thanks again for your kind words – The Autoserve Team.
Quick & easy booking
Quick & easy, made booking over the phone. Alex was super helpful. Followed up with a phone call to make sure I had received the confirmation email.
24 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thank you for the positive feedback! We're really pleased you had a great experience and we’ll make sure Alex receives your comments. All the best – Autoserve.
Excellent service
Excellent service, booking made and confirmed within minutes of finishing the call.
23 juin 2025
Avis spontané
Réponse de Autoserve Ltd
We really appreciate you taking the time to leave us a review. We're so glad to hear you had a positive experience – thank you again from all of us at Autoserve.
Jackie was Very helpful
Jackie was Very helpful, she sorted out my new booking straight away
23 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thanks for the lovely review! We're glad Jackie could support you and will be sure to let them know. Many thanks again – The Autoserve Team.
Réponse de Autoserve Ltd
We really appreciate your feedback – it’s great to know that you had a positive experience with us. Thanks again, the Autoserve Team.
Excellent prompt service from Charlotte…
Excellent prompt service from Charlotte Siddle
20 juin 2025
Avis spontané
Réponse de Autoserve Ltd
We’re so glad to hear you had a smooth and helpful experience with Charlotte. Thank you for taking the time to share it – from all of us at Autoserve.
Alex was great
Alex was great, helped with my MOT and service within minutes of me calling and sending a text with information i needed - thank you! Always had great service with Autoserve and I popped my tyre last week which they fixed within 90 minutes.
19 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thank you for the positive review. We're thrilled to know Alex could assist you and appreciate your kind words. All the best, the Autoserve Team.
Excellent Service
Alex and Leah have always been the most helpful. And have made arrangement to suit our fleet of EV vans. Auy issues they are always there to help. Thank you
19 juin 2025
Avis spontané
Réponse de Autoserve Ltd
We’re always happy to hear when our service meets expectations. Really glad you have Alex and Leah on hand to support you. Thanks again for your support – the Autoserve Team.
Very efficient Alex sorted the service…
Very efficient Alex sorted the service really fast
19 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thank you for the review – we’re so glad you were pleased with the helpAlex provided. Best regards, the Autoserve Team.
Réponse de Autoserve Ltd
We’re so glad to hear you had a smooth and helpful experience. Thank you for taking the time to share it – from all of us at Autoserve.
Not good enough
Unfortunately, I had a puncture away from home which should have been covered. Despite both myself and the garage contacting the same day, approval was delayed to the following day, This meant I had to leave the car and get trains back & forth to my hometown. I was not impressed considering the monthly premium being paid! It did get approved the next day however took up around 8hrs of my time & meant plans had to be cancelled, not to mention travel costs. This is the first and last time I will be taking the maintenance package out.
14 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thank you for getting in touch and giving us the opportunity to review your recent experience. I'm very sorry to hear about the inconvenience caused during the handling of your tyre puncture, and I’d like to provide some clarity around the timeline and offer our sincere apologies.
Our records show that you contacted us at 2:18pm to report the puncture, and we referred your case to our tyre supplier shortly afterwards. However, we did not receive the request from Kwik Fit until 4:54pm. Upon reviewing the information, we needed to clarify a detail and responded to them at 5:27pm. Unfortunately, we did not receive a reply from Kwik Fit until 11:01am the following morning, at which point we authorised the replacement immediately.
While there was no delay on our part in authorising the work once the required information was available, we fully acknowledge the frustration this situation may have caused you—particularly as it appears the delay was partly due to the timing and possible branch closure.
We are truly sorry for the inconvenience and disruption this may have caused and appreciate your patience. Please rest assured we are reviewing the communication process with our supplier to help prevent similar delays in the future.
Excellent customer service
I needed some urgent help booking an MOT and Charlotte was brilliant - friendly, helpful and professional.
16 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thank you for the positive review. We're thrilled to know we could assist you and appreciate your kind words, we'll let Charlotte know. All the best, the Autoserve Team.
Always very efficient and helpful…
Always very efficient and helpful Charlotte today was very friendly and quickly sorted out my issue
16 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thank you for your kind words. We’re so pleased to hear you had a great experience and that Charlotte was able to help. Many thanks, the Autoserve Team.
Great customer service
There was an issue with my service scheduling, and Charlotte from the operations team was fantastic in sorting it out.
13 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thanks for the lovely review! We're glad Charlotte could support you and will be sure to let them know. Many thanks again – The Autoserve Team.
Excellent communication from the team
Excellent communication from the team. Dealt with my issue quickly and effectively
13 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thank you for your review! It’s always great to hear when we’ve been able to help. We’ll be sure to pass on your thanks to the team. Kind regards, the Autoserve Team.
Great service
12 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Lovely to hear your experience was a positive one. Thanks for sharing it with us – The Autoserve Team.
Charlotte was quick and efficient in…
Charlotte was quick and efficient in responding to my queries.
9 juin 2025
Avis spontané
Réponse de Autoserve Ltd
Thank you for the positive review. We're thrilled to know Charlotte could assist you and appreciate your kind words. All the best, the Autoserve Team.
I had a really smooth and helpful…
I had a really smooth and helpful experience today. Charlotte Siddle was professional, friendly, and efficient throughout — everything was clearly explained and arranged quickly. I was able to get my preferred garage and a courtesy car, which I really appreciate. Thanks again for the great service!
5 juin 2025
Avis spontané
Réponse de Autoserve Ltd
It’s great to hear that Charlotte could help you. Thank you for taking the time to leave a review – we really appreciate it. Kind regards, the Autoserve Team.
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