Avalon Funeral Plans Avis 4 422

The Avalon rep was very punctual and polite, she explained everything very well, made it easy to understand all the options open to me and I had no hesitation in taking out a plan.

Everything was explained simply and precisely.
We made the choice of plan without any pressure and are very happy with the meeting with Jay Patel.

The staff have been great as we wanted to change our plan they were really easy to chat to about it

I decide to get in touch and talk to someone about changing my plan, I spoke to carly coram and she talked me through my options and was really professional and caring. I am satisfied with my plan and got piece of mind .

We have both decided to switch our plans from a full church funeral service to a simple cremation only plan and Avalon made the decision and switch as easy as possible.

They were very helpful, they listened to my concerns, everything was quick and easy, I would always recommend them.

Andy came to visit us at our home. He made us feel very at ease and talked through everything with us. He answered all our questions. The whole process was very straightforward. Having our wishes in place has made us feel a lot more at ease and more importantly we feel we are not alone if the worst was to happen.

A full and comprehensive explanation of the company and funeral plan by Mike Thompson meant that I was in no doubt that this was the company/plan that I was looking for.

Will recommend to my friends if they need a funeral plan.

Alan has the patience of a saint! For two and a half years he skillfully balanced between keeping in touch without the hard sell. Although there was a lot of information he gave a clear and concise presentation and despite the difficult subject he kept it light.

Jay made everything clear and simple to understand. All questions were clearly answered and my wishes were looked after.
Would recommend to all my friends.

My wife & I decided it was time to sort out our funeral plans as we are now full residents in Spain. We were made aware of Avalon from a family relative and friends who are already customers so contacted them to discuss in more detail. Within days we were contacted and a representative was arranged to visit us to discuss what plans are available. We had a face to face meeting with Andy who from the moment he walked through the door was patient, informative, professional, and a credit to the Avalon team. Andy was thorough and confident with his products available which helped my wife and I more relaxed. He was able to answer every question asked at ease and at no point did we feel pressured at all. At the end of his presentation he advised us of the price and it was a no brainer. Andy certainly gave us peace of mind & security knowing that our loved ones won’t have the burden to deal with funeral arrangements including costs and that the Avalon team will deliver the high standards and service that we expect.

Factual, responded to questions and clarifications, and yet an informality that could have been a difficult conversation. Jay did not come across as defensive but wanted to ensure that I understood all that was being said. Despite my story telling he kept the conversation on track and within the time frame he had indicated it would take. His style wanted to keep focused but at the same time at ease and relaxed in his presentation. He showed he has a sense of humour but this only emerged at my lead. He was polite enough to laugh at all my jokes.

I had a visit from Jay Patel on Wednesday 3rd December. He went through all the options and plans in a friendly and efficient way making me feel completely comfortable with the plan that I chose,
I would recommend Avalon to anyone thinking of putting a funeral plan in place.

Jay visited me and my wife at home and explained thoroughly all we needed to know about our funeral plan requirements. We were very happy with the service we received.

Jay visited us at home and made us feel very comfortable about talking through our funeral wishes. Knowing we have plans to make everything smoother for our loved ones has given us peace of mind.

At last, I bit the bullet, and contacted Avalon to make an appointment to discuss the plans they had on offer. An appointment was given to me for a few days later, at my home, and bang on time, Alan Richardson, Avalon's client consultant arrived at my address. He went through every plan and scenario that was open yo me, in clear, concise terms, I asked a mountain of questions, which he answered. The appointment/conversation is recorded, to protect the customer and the consultant. I asked if I could have some time to go over the different plans/payment options, and another appointment was made for a week later. There was no 'hard sell', no pressure to sign anything. A week later, last Thursday, Alan again arrived bang on time, and a few more questions from me, and I took out the Plus Plan. The whole experience from start to finish was easy and seam free. Well done Avalon and Alan, very professional company, thank you.

Great service, easily explained, very satisfied

After a shaky start from an unprofessional sales person the company responded in a very professional and positive manner which shows that even when a mistake happens they were quick to resolve and our dealing thereafter with Gavin Paskin and others were extremely positive and professional.

Gavin Paskin came to visit us to take out a funeral plan he was a lovely chap
Very helpful no waffle just cut to the chase
A great advocate for Avalon

A representative from Avalon came to my home to explain everything about the company’s funeral plans I could have. Mike Thornton was very clear, professional and did indeed explain the different plans on offer to suit my requirements. I am extremely happy with this company.