AX National Ltd Avis 

117
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Brilliant service and quality products as always! I forgot to order a few items, so I had to place a second order, but I noticed there was a delivery charge. I rang the office, and they kindly waive... Voir plus

Noté 5 sur 5 étoiles

My doors were delayed and AX national were soo professional and helpful and did everything to expedite them, also gave me an excellent price on them. Really wanted the new business and made me feel li... Voir plus

Noté 4 sur 5 étoiles

We’re very helpful in verifying a product that was required only down side was the delivery time taken but I do not know if this was do to the post office delivery as there service is atrocious at pr... Voir plus

Noté 5 sur 5 étoiles

Absolutely Outstanding Service ⭐⭐⭐⭐⭐ We honestly cannot recommend this company highly enough! From start to finish, they were incredibly professional, friendly and supportive. Nothing was ever too... Voir plus

À propos de l'entreprise

  1. Fournisseur de portes

Écrit par l'entreprise

AX National is based in the heart of Birmingham. Supplying Internal and External doors, skirting and architrave to trade and the public. Doors include, oak, black, white, urban, pine and walnut doors.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

117 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(117)

40 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Brilliant service and quality products

Brilliant service and quality products as always! I forgot to order a few items, so I had to place a second order, but I noticed there was a delivery charge. I rang the office, and they kindly waived the delivery fee without any fuss or questions asked.

It’s these little gestures that make such a big difference and really set a business apart from its competitors. Excellent customer service like this builds loyalty and keeps customers coming back time and time again. Highly recommended!

30 septembre 2026
Noté 4 sur 5 étoiles

We’re very helpful in verifying a…

We’re very helpful in verifying a product that was required only down side was the delivery time taken but I do not know if this was do to the post office delivery as there service is atrocious at present
Ordered on 26/08 and arrived on 09/09

2 septembre 2026
Noté 5 sur 5 étoiles

Internal doors

Very pleased with the quality of the doors.the delivery was a day earlier than stated which I was happy about and the driver was very helpfull.

19 août 2026
Noté 1 sur 5 étoiles

I am extremely disappointed with my…

I am extremely disappointed with my experience with AX National. My order took almost a month to arrive, which was far longer than expected and caused considerable inconvenience.
Unfortunately, the customer service was equally disappointing. Whenever I contacted them for an update, the communication was poor, and the staff were often rude and unhelpful. There appeared to be a significant lack of coordination and proper management throughout the process.
I understand that delays can sometimes happen, but good communication and professional customer service are essential, especially when customers are waiting for a long time. Sadly, my overall experience was very frustrating and did not meet the level of service I expected.
Based on my experience, I would not recommend AX National. I sincerely hope they take customer feedback seriously and make improvements to their delivery process, communication, and customer service.
Thank you

17 août 2026
Logo de AX National Ltd

Réponse de AX National Ltd

Thank you for your feedback. We are sorry to hear you are not satisfied with your experience, however we do not feel the feedback is entirely fair. You placed multiple orders on multiple different days, which would cause items to be available at different timescales. Some of the items ordered were bespoke, which do take longer than the average order, and also some doors were out of stock at the time of ordering, which you were made aware of. Unfortunately as we do not manufacture the doors ourselves, we were unable to push them to be available sooner. We always try to keep customers updated as much as possible on the timescales, and try our hardest to fulfil orders as quickly as possible.

Noté 5 sur 5 étoiles

Absolutely Outstanding Service ⭐⭐⭐⭐⭐

Absolutely Outstanding Service ⭐⭐⭐⭐⭐
We honestly cannot recommend this company highly enough! From start to finish, they were incredibly professional, friendly and supportive. Nothing was ever too much trouble, and they made the whole process feel completely stress-free.
The quality of the doors is absolutely amazing — they look even better than we could have imagined and have completely transformed our home. The attention to detail and workmanship is second to none.
We are genuinely so pleased with the finished result and cannot thank the whole team enough for their hard work, help and professionalism throughout. We wouldn’t hesitate to recommend them to anyone looking for beautiful, high-quality doors and a company that truly cares about its customers.
Thank you so much for everything — we absolutely love our new doors! ❤️

17 août 2026
Avis spontané
Noté 5 sur 5 étoiles

All Round Easy

Responded quickly to my pre purchase email and knew their products.

Delivery was very efficient and all round it was just an easy process with no drama!

3 août 2026
Noté 5 sur 5 étoiles

Skirting boards - great price and quality

Currently renovating my house and I needed skirting boards for all rooms and replace a few architraves, so quite a large order.

-Price - extremely competitive prices, I can't find skirting cheaper anywhere else online, I've saved a fair amount of money
-Speediness - it only took two days! I'm local to the company (Birmingham) I placed my order online on a Sunday, they called me on Tuesday asking if I wanted it delivered that day as it was all ready and they had a spare van. Other online skirting companies are anywhere between 2-4 weeks
-Quality - really good quality skirting. No complaints, every one of the boards are decently primed and white painted
-Delivery - with such a large order (22 lengths of 4.2m) I was expecting at least one or two boards to be damaged in transit, but they've all come perfect

I couldn't be happier with AX National. Thank you for delivering good quality products at a decent price in a very short time. Well deserved 5*, once my flooring and skirting is fully finished I will now use AX national to order doors 👍

9 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I ordered 5 doors on a back order…

I ordered 5 doors on a back order everything came on time. Very pleased with the colour of the doors and the quality. Went again to buy the handles locks and hinges and got just. The right finish and style that I wanted.

27 mars 2026
Noté 5 sur 5 étoiles

Ax national all day everyday

My doors were delayed and AX national were soo professional and helpful and did everything to expedite them, also gave me an excellent price on them. Really wanted the new business and made me feel like a very valued customer. Currently undergoing a huge Reno project so will always come back here for future needs. Used CLIMADOORS ltd and they are THE WORST. Would recommend AX national all day everyday!!! Smooth process from start to finish :)

26 mars 2026
Noté 1 sur 5 étoiles

Try selling mail hinges complete with…

Try selling mail hinges complete with door it’s not like your going to fit the door with only the female part on the door. Also could be a bit quicker despatching something like a set of hinges.

16 mars 2026
Logo de AX National Ltd

Réponse de AX National Ltd

Thank you for your feedback. A National Hickman door was purchased, which only comes fitted with part hinge (female hinges). This is stated on the item description. You purchased the male part of the hinges separately on Monday, and they were dispatched the next day (Tuesday) by Royal Mail 1st class. Unfortunately this is the quickest we could dispatch the set of hinges. Please note our usual lead time on postage is roughly 3-10 days, however we pushed to send it out asap for you. Many thanks, AX National

Noté 4 sur 5 étoiles

Ordered TWO door latches

Ordered TWO door latches, but only one arrived.
Sent a message through their website and had a reply the next working day to apologise and said they would send another straight out.
Second one arrived a day or two later, and my doors now close properly again.
Thanks team, great service!

12 mars 2026

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