Absolutely fantastic service from initial enquiry, to orders then collection of goods.nothing was too much, staff extremely helpful dispite our order changes. Updates for new orders. Very happy and w... Voir plus
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The product is lovely. The main issue was with the expected delivery date, as originally it said 3rd Aug, then it changed and then it changed again so I would check this if you need the product with... Voir plus
On a positive note when the 3 in 1 buggy/car seat/pram arrived it was fantastic and very good VFM and we were very pleased with it. Ordered 15th June and arrived early August although the initial deli... Voir plus
L'entreprise a répondu
Purchased the pink My Babiiie 3 in 1 travel system from Baby Boutique online. The pram is beautiful and arrived very quickly. Plus, very easy and straightforward assembly. Huge shout out to Sarah... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements pour enfants
- Magasin de vêtements pour bébés
- Magasin de puériculture
- Magasin de vêtements
Écrit par l'entreprise
Baby Boutique Uk is a beautiful Baby Boutique. Stunning Baby Boys clothing and Baby Girls Clothing, Baby Designer Clothing Brands, Pretty Originals, Bufi Italian coats, Sofija. Stunning Prams, Venicci Stockists, iCandy Stockists,Babystyle Oyster 3, Peg...
Coordonnées de contact
52 Church Street, pr1 3dh, Preston, Royaume-Uni
- salesbabyboutiqueuk@gmail.com
- baby-boutique.uk
3,8
Bien
69 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Cosatto product is lovely
The product is lovely. The main issue was with the expected delivery date, as originally it said 3rd Aug, then it changed and then it changed again so I would check this if you need the product within a certain timescale. The communication from online sales wasn't great however Sarah from the shop was really helpful
23 juillet 2026
Avis spontané
Absolutely fantastic service from…
Absolutely fantastic service from initial enquiry, to orders then collection of goods.nothing was too much, staff extremely helpful dispite our order changes. Updates for new orders. Very happy and we would recommend Sarah and her team of highly trained staff.
8 juillet 2026
Avis spontané
Great price and fast delivery
Great price and fast delivery. Would recommend
8 août 2026
Avis spontané
Missing Items and Bad Customer Service
Ordered a bebecare travel set, which included the changing bag. The total order was over £1600. The order was not delivered within the dispatch time. I emailed baby boutique to chase and they then send the order out. I was not sent any delivery notification which resulted in me missing the first attempt. I then waited in at home the following day for the delivery - with no notification if it would arrive, despite emailing baby boutique. The deliver arrived but only 1 box. After challenging this with the deliver driver, the rest of the delivery was located and handed over. The changing bag was missing. I emailed baby boutique informing them that the changing bag was missing. Baby Boutique told me they would contact the supplier. It's been over a week and I have not heard anything. I tried contacting them again to follow up, send a email etc, and I have had no response in the last 3 days. Customer Service is terrible.
13 août 2026
Avis spontané
Réponse de Baby Boutique UK
Thank you for taking the time to leave your review. We are genuinely sorry that your experience with us has been disappointing, particularly after spending over £1,600 on your Bebecar travel system.
We completely understand your frustration regarding the changing bag. When you contacted us to let us know it was missing, we raised this with the supplier as the changing bag should have been included with your package. We should, however, have kept you updated while we were waiting for this to be resolved rather than leaving you having to chase us again, and we apologise for that.
We are also sorry for the confusion surrounding the delivery. Your order was sent as multiple parcels, and it is concerning that the courier initially attempted to hand over only one box before locating the remainder of the consignment. We appreciate how frustrating this must have been, particularly when you had already experienced a delay and had waited at home for the delivery.
Regardless of whether we are waiting for information or a replacement from a supplier, you should still receive communication from us. Going several days without a response when you are waiting for a missing item isn't the level of service we want to provide.
We will ensure the outstanding changing bag is followed up and resolved. We sincerely apologise for the inconvenience and for the poor communication you have experienced throughout this order.
Baby Boutique UK
Couldn’t fault my experience, very happy customer!
I recently purchased the mybabiie MB450 luxe travel system in the exclusive colour way cookie. I had to pre-order do to the exclusive colour way, and after reading some of the reviews I was a little nervous it wouldn’t arrive before baby was born, however, the staff reassured me and kept me updated with time scales and asked about my due date to make sure I’d have it in time and the pram arrived right on time as originally advised. Now I’ve built the pram and it is absolutely stunning, I couldn’t be happier! The product was missing the phone holder from the box and I contacted mybabiie about this directly. They arranged to send me a replacement part within 10 minutes of me contacting them which I was so impressed with! Thank you so much to baby boutique for the great service! Highly recommend!
10 août 2026
Avis spontané
Delivery issues slighly spoilt my experience
On a positive note when the 3 in 1 buggy/car seat/pram arrived it was fantastic and very good VFM and we were very pleased with it. Ordered 15th June and arrived early August although the initial delivery date provided was mid July. Fortunately it arrived just prioir to my grandson being born which became a worry as time dragged on. I tracked the package via shop and tbh it wasn't helpful. On the day of delivery the car seat was delivered with no pram/buggy. I called baby Boutique who were confused. Amazingly the pram/buggy arrived out of the blue an hour later and I never heard from Baby Boutique which was slightly disappointing. What can I say. They got there in the end. Order early would be my advice.
6 août 2026
Avis spontané
Réponse de Baby Boutique UK
Hi Darren,
Thank you for taking the time to leave us a review. We’re really pleased to hear that you were happy with the travel system when it arrived and felt it was fantastic value for money.
We completely understand the concern caused by the delay, this was down to supplier delays, however we understand this is stressful particularly with your grandson’s arrival getting closer, and we’re sorry that the wait caused you additional worry.
I did just want to clarify the delivery issue, as I did personally follow this up for you on the day. When you contacted the store after the car seat arrived on its own, the girls explained that it appeared the courier had split the delivery, as we had dispatched the order together.
I then called you myself to check the label on the car seat, as it was showing as “parcel 1 of 1”, which understandably caused some confusion as DPD were not showing another parcel for you at that point.
I chased this up and shortly afterwards could see that the remaining pram/buggy had been delivered around an hour later. I did try calling you several times afterwards to make sure everything had arrived safely and that you had everything you needed, but unfortunately the calls went straight to voicemail.
I’m sorry we weren’t able to actually speak again, as I certainly wouldn’t want you to think we simply left things once the remaining parcel arrived.
Thank you again for your patience throughout the delay, and most importantly we’re very glad everything arrived before your grandson made his appearance! We hope the family gets lots of use out of the travel system and wish you all the very best with the new arrival.
Kind regards, Sarah
Baby Boutique UK
No problems from ordering to receiving
No problems from ordering to receiving
3 août 2026
Avis spontané
Pleased with my purchase nice and soft…
Pleased with my purchase nice and soft hooded towels for babys would recommend x
3 août 2026
Avis spontané
Réponse de Baby Boutique UK
Hello, Adele Thankyou for your kind review. We feel these towels are really good value too. So glad you are pleased with them.
Long review incoming…
I ordered a recaro booster seat over 2 weeks ago. I heard nothing from the company despite the delivery time stated on the website.
I chased the company and did not get a response. I then emailed again the day after stating I had read reviews and I was concerned. Only then did they respond telling me that the car seat came direct from recaro and they were having issues. I was patient and explained how urgently I needed the seat since my little girl had outgrown her current seat. I was informed they did not have the pink seat in stock even thought the website said it was available for order and they stated that this was due to recaro telling them to take it off back order as they had stock. I asked if they could swap to the orange seat if this was in stock or asked for a refund if not. They agreed to swap it to orange and said this would be shipped urgently. This was Monday 27th. Again I heard nothing so Wednesday 29th I emailed again and was informed the seat had been shipped and I would be contacted by the courier prior to delivery. I asked for the tracking information and was informed they did not have it. I asked if I could have the contact details for the supplier to chase myself but as of yet I have not had a reply. It is now Sunday 2nd August and I have had no communication and still no car seat despite the company taking £200 payment after the order was placed on the 17th July. This leads me to believe it hasn’t been shipped at all.
I did not want to put a review of the company on here as I am a firm believer of giving people a chance especially when it’s an independent business and when they have responded they seemed like they actually wanted to help but since I’m having no joy or response this was my last option.
Should I actually get a response or the actual order shows up I will update my review but I would hate for someone else to be stuck in my position where they desperately need something but do not have a spare £200 floating around to order from someone else.
Edit: as promised I’ve updated my review from 1 star since I’ve had a response with a tracking number.
2 août 2026
Avis spontané
Réponse de Baby Boutique UK
Hi,
Firstly, we're very sorry for the experience you've had and for the frustration this order has caused.
Unfortunately, the stock issues with RECARO were completely outside of our control. We were advised that the pink seat was available, but the shipment from Germany did not arrive as expected, leaving us unable to supply the colour you originally ordered. We completely understand how disappointing this was, especially given how urgently you needed the seat.
As soon as we established that the pink seat would not be available, we arranged to swap your order to the orange version and prioritised its dispatch. We also sent an email on Friday with your DHL tracking number, but it appears this may not have reached you, possibly ending up in your spam or junk folder. As soon as we became aware, we sent the tracking details to you again.
We can see from the tracking that your car seat was successfully delivered this morning at 9:50am, and we sincerely hope it has now arrived safely.
Thank you for updating your review after receiving our response. We genuinely appreciate it. Once again, we're sorry for the delays and the lack of communication during this process, and we hope both you and your little girl are very happy with your new RECARO car seat.
Check the actual dispatch date before ordering
I didn’t get my product, so I can’t really give this company a better rating but they were eventually forthcoming with a refund and seemed to be genuinely apologetic.
I wouldn’t advise buying without first checking on whether the order really will be dispatched in time and I’ve recommended to them they up date the promise on the website, as stating a 1-2 day dispatch is at best misleading.
I do wish them well though.
12 juillet 2026
Avis spontané
Réponse de Baby Boutique UK
Hi Phil,
I'm genuinely disappointed to receive this review, especially after we took the time to explain how this order would be fulfilled.
As advised, this product is shipped to us first as part of a bulk delivery from the supplier before we forward it on to you. This process was explained to you.
Our website clearly states a dispatch time of 1–2 working days, and the product page states a delivery estimate of 3–7 working days. Today is only the 5th working day, so your order is still within the advertised delivery timeframe.
We have certainly not "fleeced" you. In fact, we offered you a full refund if you didn't wish to wait for the stated delivery time, despite your order progressing as expected.
Using the word "fleeced" is both unfair and disappointing given the circumstances. We have been open and transparent throughout, and we're simply following the process that was explained from the outset.
Your refund had been processed.
Excellent product poor delivery
Product was excellent and price competitive but delivery took 5 weeks and updates only provided when chased
7 juillet 2026
Avis spontané
Visited the store today
Visited the store today. It was so much better than we expected there was little tags with all the different bundles shown so we could see what was included. The staff member helped us choose and nothing was to much trouble, she even tried our chosen pram in our car to see if would fit before we bought. Brilliant service.
12 juin 2026
Avis spontané
Cant thank these guys enough
Cant thank these guys enough, nothing was too much trouble. Our nursery furniture is amazing. We will be back.
9 juin 2026
Avis spontané
Réponse de Baby Boutique UK
Thank you so much for your kind words and for choosing Baby Boutique.
We're delighted to hear that you're pleased with your nursery furniture and that our team was able to help throughout the process. Providing great service and making such an exciting time a little easier for parents is exactly what we strive for.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
Baby Boutique Customer Service
Do not recommend
I have been waiting to receive a pushchair I ordered which was supposed to arrive on the 20th of May 2026. I had no communication from Baby boutique and my order never arrived. After emailing and calling (chased this up so many times) and the communication is very poor. I was told my order would arrive mid week (this week). Again, this hasn’t happened so I called again and I was told the sales team will email me within the hour with an update and orders are delayed. The email never came and iv reached a stage I’m really annoyed and frustrated as I ordered well in advance so I have the pushchair for when baby arrives. The team don’t seem to care and emails are written as one word sentences, very brief, no apologies or explanations. I will never order from them again and I don’t advice anyone else to.
UPDATE; I am responding to the comment below from baby boutique as Trust pilot does not give the option to reply. As a service I have found the overall experience very unprofessional. I mean the fact you have replied to my review at 12am? And updated me only via this review that the delay is due to My Babiie as this has never been communicated to me prior. I felt it necessary to leave the review as I have called and emailed for the last 3 weeks to chase the status of my order. I am unsure why you would feel disappointed? It is hardly surprising that I am leaving the review given I have never have had an update from your company without me having to chase and chase. I have now emailed your sales team to request a full refund due to my experience as I no longer wish to go ahead with the order so I will see if my decision is honoured and resolved. Thanks.
12 juin 2026
Avis spontané
Réponse de Baby Boutique UK
We are sorry to hear that you feel this way.
Unfortunately, My Babiie informed us of a supplier delay affecting the My Babiie Luxe Travel System range, which is outside of our direct control. We appreciate how frustrating delays can be, especially when you are preparing for your baby's arrival.
We would like to clarify that we had been actively communicating with you regarding your order and had emailed you with an update on the delay before this review was posted. We are disappointed that this review was left before we had the opportunity to fully resolve the matter and discuss the options available to you.
We sincerely apologise for any frustration caused and accept that we could have communicated more proactively throughout the process. Our intention has always been to keep customers informed with the latest information provided by the manufacturer.
We remain committed to resolving this for you and would welcome the opportunity to discuss your order further and find the best possible solution.
Kind regards,
Baby Boutique Customer Service
Baby Boutique customer service
I ordered a Lorelli Mikaya stroller for a holiday, as it was advertised as a compact, one-hand auto-fold stroller. However, after receiving and inspecting it, I found that when you lift it, it partially unfolds again. Suspecting a fault, I contacted customer service, but they replied that this is normal and not a defect. They also sent a video guide showing a woman demonstrating the stroller, but she clearly uses both hands to operate it. In reality, it is not possible to lift and handle it with one hand while also holding a baby.
They agreed to accept a return, but I will have to cover the transport costs. The issue is that the product description on their website does not match the actual features. To double-check, I went back to review the listing, but the product has now been removed from their website.
Overall, I would not recommend this product or the company, based on this experience.
11 juin 2026
Avis spontané
Réponse de Baby Boutique UK
Thank you for taking the time to leave your review.
We're sorry that the Lorelli Mikaya did not meet your expectations.
The stroller you received was not faulty. When you contacted us, we reviewed the issue and supplied a demonstration video from our team showing the correct lifting technique. In the video, our staff member was holding the stroller in the air to simulate lifting it into a car boot, which may have made it appear that two hands were required. The stroller can be operated as designed, and the behaviour you described is consistent with the manufacturer's design rather than a defect.
Regarding the product page, Lorelli have since withdrawn from the UK market, which is why the product listing is no longer available on our website. However, we would be more than happy to provide you with a copy of the original product listing should you wish to review the specifications and features that were advertised at the time of purchase.
As with all non-faulty returns, return carriage costs remain the responsibility of the customer in line with our returns policy.
We are sorry that you were disappointed with the product and appreciate your feedback.
Réponse de Baby Boutique UK
Thank you for your lovely review.
We're so pleased to hear that your pram arrived quickly and that you're happy with it. We hope you enjoy using it and wish you all the very best with your growing family.
Thank you for choosing Baby Boutique, and we hope to see you again in the future.
Kind regards,
Baby Boutique Customer Service
Fantastic product
Fantastic product! I bought the Peg Perego 3 in 1 travel system for my twin grandchildren. It is so easy to use and a very high quality product. I can’t believe how easy and how clever this travel system is! I highly recommend it for all needs. We are now going to buy another set for our daughter to use. Excellent description on the website too.
20 mai 2026
Avis spontané
Réponse de Baby Boutique UK
Thank you so much for your wonderful review.
We are delighted to hear how pleased you are with your Peg Perego 3-in-1 Travel System. Peg Perego products are renowned for their quality, innovation and ease of use, so it's fantastic to hear that it has exceeded your expectations.
It's especially lovely to know that you purchased it for your twin grandchildren and are now considering another set for your daughter. We truly appreciate your recommendation and your confidence in both the product and our website descriptions.
Thank you for choosing Baby Boutique. We wish your family many happy adventures ahead and look forward to helping you again soon.
Kind regards,
Baby Boutique Customer Service
Long waiting for delivery
Ordered a pushchair on sunday May 10th. Asked whether the order has been fulfilled and they said yes on Wednesday however only received the dispatch email on friday. DPD didn’t get hands on it until Tuesday May 19th. No idea when was it dispatched and where was it till Tuesday. Arrived on Wednesday, 10 days later however the website says 3-5 working days which is misleading. So if you’re not ready to wait just order from somewhere else. Pushchair itself is okay
10 mai 2026
Avis spontané
Réponse de Baby Boutique UK
Thank you for your feedback.
We're sorry that you were disappointed with the delivery timeframe. Your order was placed on a Sunday, and while it did arrive slightly outside of our advertised 3–5 working day delivery estimate, it was delivered only two working days later than expected.
We appreciate that delays can be frustrating, especially when you're waiting for an important purchase. We also apologise if there was any confusion regarding the dispatch notifications and tracking updates provided by the courier.
That said, we are pleased to hear that you are happy with the pushchair itself, and we hope it serves you and your family well for years to come.
Thank you for your custom and for taking the time to share your experience.
Kind regards,
Baby Boutique Customer Service
Really lovley people helped me with…
Really lovley people helped me with everything throughout understanding and kind ordered my baby pram and paid the 10% deposit to secure the pram and sorted a delivery date to my needs and also helps pay pram off with everything else to pay out for lol especially when my baby is a miracle baby and I didn't no absolutely over the moon can't wait to pay it off and have the lovley pram bundle with us thank you
20 mai 2026
Avis spontané
Réponse de Baby Boutique UK
Thank you so much for your lovely review.
Reading your kind words has truly made our day. We're delighted that our team was able to help you find the perfect pram bundle and arrange a payment plan and delivery date that worked for you.
A huge congratulations on your miracle baby – what a special and exciting time for you. We know how much there is to organise when preparing for a new arrival, so we're pleased we could make the process a little easier and more affordable.
Thank you for putting your trust in Baby Boutique. We can't wait for you to receive your beautiful pram bundle, and we wish you and your growing family all the very best for the future.
Kind regards,
Baby Boutique Customer Service
Purchased the pink 3 in 1 travel system 0
Purchased the pink My Babiiie 3 in 1 travel system from Baby Boutique online.
The pram is beautiful and arrived very quickly. Plus, very easy and straightforward assembly.
Huge shout out to Sarah who was very professional and so helpful in explaining that the car seat can come later in another package when we thought initially it was missing from the order. The car seat actually came 2 hours later. We love the travel system and are very happy customers!!!
15 mai 2026
Avis spontané
Réponse de Baby Boutique UK
Thank you so much for your wonderful review.
We're delighted to hear that you love your My Babiie 3-in-1 Travel System and that it arrived quickly and was easy to assemble. The Pink colourway is absolutely beautiful, and we're so pleased you're happy with your purchase.
Thank you also for your kind words about Sarah. We're glad she was able to reassure you regarding the separate delivery and help put your mind at ease while you were waiting for the car seat to arrive.
We truly appreciate you taking the time to share your experience, and we're thrilled that everything arrived safely and that you're happy customers.
Thank you for choosing Baby Boutique, and we wish you all the very best with your little one.
Kind regards,
Baby Boutique Customer Service
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