Baby Boutique UK Avis 

My second time shopping with this retailer and I can honestly say I’ll be back again!
Sarah is really polite and helpful whenever I’ve had any questions shes always gone above and beyond to help and advise me.
I always check if things are in stock with retailers before buying now as I’m inpatient, they’ve always been honest about waiting times, I really can’t fault them. My girl absolutely loves her egg dolls pram and Barbie car, hope to buy again in the future ☺️

Looked for a recaro car seat for ages for my little one. Asked a few questions on live chat and compared it to the avionaut stardust. Ordered the recaro in the end. Really happy with my purchase. Thanks

Big thankyou to the staff at Baby Boutique who have gone above and beyond to get my order to me in time for my daughters birthday. I was kept up to date and the delivery arrived really quickly

Ordered a dolls pram and accessories for christmas presents. They were delivered super quick, communication from the company has been fantastic. I will definitely be purchasing more items and recommending this site to friends and family

Ordered a baby dolls pram for my 1 year old granddaughter which has arrived in plenty time for xmas and it is beautiful .Baby boutique have been so proffesional from start to finnish always responding to my quieries so a big thankyou to the girls who run it and i will defentily be ordering from this company again

I ordered a giraffe teddy on the 9 th October that said it had a 3-5 day delivery time. This has still not arrived. When contacting them I was told it was a pre order item that would be here by the 11 /11. It is niw the 14th /11 and still nothing. They are now ignoring my emails and request for a refund! Stay away

DO NO BUY ANYTHING FROM THESE!

I ordered a baby car seat over a week ago now and I was told according to their website delivery would be 2-4 days well it’s been a week now and I’ve had nothing. I emailed them and they replied saying that it will be with me this week. Obviously that didn’t happen. I was told then on Facebook by them that it will be dispatched today and I’ll get tracking information, again that didn’t happen either. Ve tried to contact them multiple times via email as that’s the ONLY form of contact they offer! And guess what? No reply from them. I sent another 2 emails of which there was no reply again.

So I go back to Facebook to try and message them but guess what? They’ve blocked me!!!

Now they’ve stolen my money which was over £300 for a baby car seat! I’m left with no car seat, no money and worst of all NO COMMUNICATION!!!

AVOID AVOID AVOID

If i could give zero stars I would. Let's start off by stating they have 1 mee go quantrum light blue in stock.. they lied! It's taken almost 3 months to receive my pram. Lied from start to finish! Finally recieved my pram today by actually being in contact with mee-go instead of these jokers. Do not!!!! Order on line! I've never known anything like baby boutique uk. Awful customer service. Liars. Lack of communication! Only interested in your money, not the welfare of the customer. Actually disgusted how we've been treated these last 3 months. DO NOT ORDER FROM HERE. I'd just like to add mee go is not the issue in any way shape or form!!! Its the actual shop " baby boutique" mee go couldn't be any more helpful even if they tried! They were amazing. BABY BOUTIQUE UK - USLESS AND LIARS. If I was rating meego they would have 5 stars!!!

Terrible experience with this baby boutique. The manager gave me false information multiple times—telling me the parcel had shipped, only for the tracking to show “preparing” even 4 working days later. There was no decent communication—no updates, no apology, not even a basic “hello, sorry for any inconvenience caused” Absolutely awful customer service! Thanks to all this, I now have very little time left to prepare the gift for my daughter’s birthday. Extremely disappointed and will not be ordering again.

Horrible!!!!
Order 11 days ago , still don't arrive my order !!!!!!
Definitely not recommended this website !!!! 😕
So disappointed!

Awful

Order a mosses basket, didn’t arrive when was meant to, contacted by email and no response, so went to instagram and again replied once saying I would get tracking

Company need to be closed down

Baby boutique took our money - never delivered any part of the order - don't reply to emails customer service is atrocious - if it wasn't for the padlock on the website id think it was a scam - don't ever part with any money to this company you will lose it

Fantastic communication from this company. By far the best compared to any other sites. Lovely baby doll bundle. My little girl is going to be so happy.

This place is a joke. They do not reply to emails and are extremely unprofessional

Apparently dispatched my order but no email to confirm this and no tracking number sent to me.

I wouldn’t buy from them again or recommend them

I ordered a “Reborn Girl Monkey with Pink Dress and Dummy”. I browsed the website and they had numerous options at the most reasonable prices I’ve seen online! Shipping was very fast and with a reliable courier.

Shipping went into my junk mail (my fault) and communication was very fast. I messaged on Facebook messenger as that was the easier option for me and replies have been fast and helpful.

Thanks again

Quick Delivery, Super cute dolls pram

I ordered from northern ireland, items came before the stated delivery date, transaction went perfectly smooth

Bought a dolls pram for my granddaughter never arrived.. No reply from seller, escalated now with EBay. Please, avoid this seller as I now have no goods and paid £169 🥲 this baffles me as to why this company is allowed to trade ? Furthermore, EBay ( where I purchased) needs to cease contract with them !!!

Absolutely dreadful service from a seller. Ordered a baby bath and stand which arrived faulty and am having no success getting in touch with them. The box arrived bashed, covered in dog hairs and it was obviously returned to them by another customer as their details were on the box. I’ve returned both items despite them saying that they won’t accept them back. I’m also reporting them to trading standards as the stand for the baby bath has been tampered with and is NOT safe to be putting a newborn baby in. DO NOT WASTE YOUR MONEY WITH THIS COMPANY. I am making a claim against my card company and luckily I’ve only paid 1 instalment on Clearpay who are not giving them a penny more.

I ordered a pram with a travel system and Isofix base at the baby show in Manchester. This was in April. I could have gone with another company, but decided on Baby Boutique as they were helpful on the day. I wanted the Cybex Z car seat and they told me that if I waited then they would send out the new T model. I was more than happy with this and thought I was getting a good deal, it was the biggest mistake I had made. They guaranteed that my order would be delivered at the end of June as I was due to give birth at the beginning of August. They took full payment from me on the day. I honestly wish I had never bothered.

The second last week in June, I had not heard anything at all, so I emailed the company asking for an update. They took a while to email me back but assured me that my delivery would be with me at the end of the June. This was lie number one. Obviously the end of June came and I had not received my order. I emailed again and was told it was on its way. I naively believed them.
A few weeks later, now in July, I received a car seat and isofix base. This was the old model and not the new one I was promised. I was devastated. I emailed the company again and yet again did not hear from anyone for a while. I continued to email them about the whereabouts of my pram and the fact they had sent me the wrong car seat. They totally ignored me in terms of the car seat and told me the company who made the pram was at fault with delivery. This was another lie.
I continued to complain about the car seat, this was now mid July and I was getting more stressed and anxious for babies imminent arrival and I had the wrong car seat and no pram!
I eventually received an email, which was quite rude. They stated that on the day I ordered they couldn’t guarantee that I would be sent the new Cloud T and that actually it was the same car seat. I have been in touch with Cybex and this is not true. They also said that there was no release date so they couldn’t guarantee I would receive the new seat. This was not what I was told. I had been on other websites before my car seat arrived and I could have ordered it myself and received it the next day. Again just lies from this company. They said they can only apologise and sent me a summer cover, worth £55, as a gesture of good will. What a load of rubbish! I had spent over £1100 and was over 8 month pregnant dealing with this stress. Most of the time you get the summer cover free as well.
I was still waiting for my pram and just got an email blaming the company, they would not admit any wrongdoing at all on their part. I honestly believe they had forgotten about my order and only sent it off when I got in touch with them. My pram arrived at the end of July and I received no information that it was coming, luckily my neighbours were in.
I have had no communication from Baby Boutique since and I would never buy from them again. They caused so much stress and delivered me an item
which was incorrect. I will be getting in touch with trading standards as well as they have not fulfilled my order which I was promised in the time I was told. Do not bother buying from them - they have no sympathy and customer service is a disgrace.