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Lisez les avis des autres

Noté 1 sur 5 étoiles

Absolutely disgusted with this company. I purchased a Baby Brezza and the motor has stopped working. Because I’m slightly out of my 1 yr guarantee there is nothing they can do. £300 machine not worki... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Incredible customer service from Sophie! Fast response when dealing with an issue and all sorted by email in only a couple of hours! On top of this we absolutely adore our Babybrezza Formula Adv... Voir plus

Noté 5 sur 5 étoiles

Really grateful for the incredibly customer service received after a product I’d purchased had a fault. Sophie responded quickly and helpfully and my issue was sorted within one day and a few emails.... Voir plus

Noté 5 sur 5 étoiles

We’ve been using both the Baby Brezza Formula Pro and the Formula Pro Mini and honestly they’ve been amazing for us. We keep the Formula Pro downstairs and the Mini upstairs in our bedroo... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

69 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 1 sur 5 étoiles

Absolutely disgusted with this company

Absolutely disgusted with this company. I purchased a Baby Brezza and the motor has stopped working. Because I’m slightly out of my 1 yr guarantee there is nothing they can do. £300 machine not working, they can’t fix and won’t replace.
Beware when purchasing!

24 mars 2026
Avis spontané
Logo de Babybrezza

Réponse : Babybrezza

We’re really sorry to hear how disappointing this experience has been – we completely understand how frustrating it is when a product stops working, especially when you rely on it daily.

We’ve looked into your case carefully and can confirm that your Baby Brezza machine is unfortunately outside of the 12-month manufacturer’s warranty period. While we’re unable to offer a free repair or replacement beyond this timeframe, we did review your situation in full and offered a discounted replacement as a goodwill gesture.

We appreciate this isn’t the outcome you were hoping for, and we’re sorry for that. If you would still like support with troubleshooting or to discuss the discounted option further, our team would be more than happy to help.

Noté 5 sur 5 étoiles

Bottle Washer Pro

I have the baby Brezza bottle washer pro and it’s life changing, I have saved so much time it’s such a shame I didn’t have it for my first baby!

17 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Formula pro and formula pro mini …



We’ve been using both the Baby Brezza Formula Pro and the Formula Pro Mini and honestly they’ve been amazing for us.

We keep the Formula Pro downstairs and the Mini upstairs in our bedroom, which has made feeding so much easier, especially during the night. The Mini has been perfect for night feeds as we can make a bottle in seconds without having to go downstairs or fully wake up.

Both machines are really easy to use and prepare bottles quickly at the right temperature, which is such a help when you have a hungry baby and need a bottle fast. It takes away the hassle of measuring powder and waiting for bottles to cool, which has made a big difference to our daily routine.

Having one on each floor has been a game changer for convenience, and we use them multiple times every day. I genuinely wish we had them when we had our first baby

If you’re formula feeding and looking for something to make life easier, I’d definitely recommend them.

29 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Really grateful for the incredibly…

Really grateful for the incredibly customer service received after a product I’d purchased had a fault. Sophie responded quickly and helpfully and my issue was sorted within one day and a few emails. Really grateful to not have to wait 48 hours between emails and go through multiple customer service agents like other companies. Sophie is a credit to the company!

6 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Incredible customer service

Incredible customer service from Sophie! Fast response when dealing with an issue and all sorted by email in only a couple of hours!

On top of this we absolutely adore our Babybrezza Formula Advanced. It has well and truly been an absolute lifesaver - by far the best purchase we made in the lead up to having our baby girl.

Incredible products, an incredible team and a very satisfied customer.

18 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service received and…

Great customer service received and prompt resolution to my issue as unfortunately I had a fault with my steriliser. Polly quickly resolved this and has sent out a replacement machine as I was within warranty and has advised me how to correctly look after the machine.

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service! Can’t fault them they have been great with dealing with a fault with our Steriliser. Had a new one sent out within a day of reporting.

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Honoured Price

I'm very grateful for the support i received from the customer agent (Sophie Baker) who helped me with my Baby Brezza bundle. She honoured the original price without hesitation and handled everything professionally and kindly. Buying things for a new baby is stressful as it is and this experience has left me delighted today. Thanks again for the great service.

5 janvier 2026
Avis spontané
Noté 2 sur 5 étoiles

Quite honestly the worst designed…

Quite honestly the worst designed products I have ever used. It seems really clear to me that no one on this design team has babies. Not one part of the design is efficient or easy to disconnect/slot in. Bottles fall over in the bottle washer, you need the steady hand of the bomb squad to balance lids and teets in the top shelf or slot back on the lid, and when taking the lid off, everything falls off, the handle of the water tank gets in the way of the lid & it is so odd that they don’t have an automatic quick wash-quick sterilise option without having to hang around waiting in between to manually select it, and the bottle maker is equally arduous and inefficiently made. Such an expensive, disappointing brand.

13 décembre 2025
Avis spontané
Logo de Babybrezza

Réponse : Babybrezza

Hi Marina,

Thank you for your feedback, we're truly sorry to hear you’ve not had a positive experience with your Baby Brezza Bottle Washer Pro. Your feedback will be passed directly to the manufacturer for further investigation.

We understand how important it is for baby equipment to work effectively in saving time for busy new parents such as yourself. We’re sorry that the design of the machine did not meet your expectations.

We’d be more than happy to assist with some troubleshooting and see if we can find a better way for the current machine to work for you. Please don’t hesitate to reach out to us directly should you wish to go ahead with this.

Kind Regards,
The Cheeky Rascals Team

Noté 5 sur 5 étoiles

Ideal for when mums away

We loved our baby brezza milk warmer! It was particularly handy for whenever I was away and my husband needed to warm up some breast milk. It’s so good that it warms it without loosing any nutrients and goodness.

24 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Bottle washer pro warranty replacement

We bought our bottle washer pro back in February we use it twice daily most days and it’s been fantastic, it came up with a glitch and we couldn’t trouble shoot it so got in touch with the team and they responded quickly and promptly and dispatched us a replacement their 18 month extended warranty is fantastic and the team are so easy to deal with. A couple of WhatsApp messages back and forth it couldn’t have been easier. Cannot recommend the product enough and the customer service is second to none alongside the product. Really have confidence in the brand, the product and the team behind it.

18 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

The Formula Pro Advanced by Baby Brezza…

The Formula Pro Advanced by Baby Brezza has honestly been a game-changer in our house. It takes all the faff out of making bottles - no more scooping, no more guessing, no more waiting around while a hungry baby screams at me. With one button, it mixes the formula perfectly and at the ideal temperature every single time.

It’s fast, it’s consistent, and it makes the night feeds so much easier. I also love that you can choose the exact ounces you want, and it never clumps.

If you want something that saves time, reduces stress, and just makes the whole bottle-making process smoother, this is the gadget. Total life-saver.

13 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Can't fault it!

We love our Babybrezza products. We have a bottle washer and formula pro and these have saved my sanity during the newborn stages. When baby is crying for milk in the late nights, having something that can help make milk within seconds was honestly life-changing

13 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I absolutely love my Baby Brezza

I absolutely love my Baby Brezza! It’s made feeding time so much easier and smoother — especially during those busy days with a baby. The quality is great, it’s super easy to use and clean, and it’s one of those products I now can’t imagine our routine without. Highly recommend it to all new parents!

12 novembre 2025
Avis spontané

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