Bakerboxx Avis 

68
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Purchased subscription for an Xmas present for my partner. She has repeatedly emailed to receive the box and has had nothing but apologies and guarantees that they will be sent out, even the promise o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Customer Service respond quickly and are very helpful. I look forward to receiving my subscription box every month. I would definitely recommend. Thank you.

Noté 2 sur 5 étoiles

Bought a subscription for my daughter for Christmas, the first box arrived on time but for subsequent boxes I had to repeatedly chase. Excuses given were; I had not activated my subscription in time f... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I received my first Bakerboxx on Friday and was excited to get started. The packaging looked great and the recipe card contained was straight forward to follow. I had a few initial questions - these... Voir plus


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

68 avis

5 étoiles
4 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 71 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,5

Tous les avis

(68)

19 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very Impressed!

I received my first Bakerboxx on Friday and was excited to get started. The packaging looked great and the recipe card contained was straight forward to follow. I had a few initial questions - these were answered politely and promptly.
On sampling the finished product, I couldn’t believe that myself as a novice baker could bake something as delicious!
I highly recommend this great concept, completely stress free, easy to follow and fun to make. I look forward to receiving my next Boxx!

25 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I recently subscribed to BakerBoxx and…

I recently subscribed to BakerBoxx and couldn't be happier! The bake-at-home recipes are easy to follow, and the ingredients are always fresh and high-quality.

Each month brings new and exciting treats to try. It’s a fun way to enjoy baking at home, and I love the convenience of having everything delivered. Highly recommend!

16 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Christmas made easy!

What a great concept! I purchased the subscription service for myself and wow I really am impressed so far - from the product/recipes I have received, packaging, delivery and prompt response to some questions I had initially I couldn’t recommend more. This really has made Christmas easy this year as it will make a great gift for a number of my family members! Thank you!!

15 septembre 2024
Avis spontané
Noté 3 sur 5 étoiles

hopeless communications

Impossible to solve my problem as this company wont respond to either the chat box or an email or supply a telephone number. my order has been stuck for months.
Since I wrote this review Bakerboxx have contacted me and very efficiently fixed my problem.
I am now happy with the outcome. and would give them 3 stars.

5 octobre 2024
Avis spontané
Logo de Bakerboxx

Réponse de Bakerboxx

Hi Brian, sorry to hear you are having issues, we cant find any communications from yourself, please can you contact us at subscriptions@bakerboxx.com so we can swiftly resolve the matter for you? Kind Regards James

Noté 5 sur 5 étoiles

This is such a treat ....

This is such a great idea . I received my subscription as a gift and was so excited to get started . The whole way that the package was organised made the baking straight forward ... for a novice with asperations ! . I am so looking forward to my next boxx . I had a few questions to ask and l received prompt responses from this company . Very happy with my experience and l wouldn't hesitate to recommend them .

17 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Pretty poor

Pretty poor. Clearly a start-up, so I make some allowance made for that, but it's really not acceptable to not have any channels that can respond in a timely manner to a customer query.
In this case, neither their chat or email responded for several days, and even then, their approach was defensive, rather than empathetic and customer focussed.
As a consequence, I've cancelled my order for now, but may come back when they've got their act together, as it's a nice concept.

27 août 2024
Noté 5 sur 5 étoiles

This site is so great it legit I love…

This site is so great it legit I love it. My family is poor. We don’t have a lot of money. I would love to win $500 just sent to my family back in my mother is very poor, but I would love to send her that kind of money, but I hope I win. If I win,that would make my families prayers, and our health better

10 août 2024
Avis spontané
Noté 5 sur 5 étoiles

A super gift idea

A super gift idea. Great variety of baking recipes - it was exciting opening the box each month to see what was inside. Simple to follow instructions and very useful ‘make it again’ details means I can make our favourites again.

31 juillet 2024
Noté 5 sur 5 étoiles

Very helpful lady sorted out all my…

Very helpful lady sorted out all my questions

3 juillet 2024
Logo de Bakerboxx

Réponse de Bakerboxx

Thank you Ann, we appreciate your feedback and will pass on your comments to my colleague who dealt with your enquiry, Kind Regards James

Noté 5 sur 5 étoiles

Bread Subscription Customer

I have been a bread subscription customer for over a year and I have been consistently impressed with the monthly bakes. There has been the rare occasions where I have had to reach out to support, but when necessary, I have received polite and timely assistance. Highly recommended.

11 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Ordered for a budding baker in the…

Ordered for a budding baker in the family, had a few questions around the process which were dealt with quickly and efficiently. Not sampled the first recipe yet but looking forward to their recreation of the lovely picture on the recipe card!

13 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Clear instructions

Box arrived with ingredients clearly marked. Recipe easy to follow. I liked that all packaging is recyclable.

4 juin 2024
Noté 3 sur 5 étoiles

Nice but pricey

Recipes have been nice but the box feels very overpriced for what it is, essentially just some flour and olive oil. I was expecting more varied and interesting recipes (so far have had cinnamon buns and burger buns).
A fun present but I wouldn't renew it.

10 mai 2024
Noté 5 sur 5 étoiles

Always a wonderful gift!

I have ordered baker boxx numerous times, their Christmas box is wonderful as a gift! Definitely would recommend, something different for friends and family!

15 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Poor customer service

I signed up for a bread baking subscription last year but cancelled when I had to chase my monthly boxes. However when I received the boxes they were very good so this year I decided to order again but, wanting to avoid the subscription service, I ordered 3 one-off baking boxes for £48 on the 9th April. Delivery was stated as 3-5 working days. Once again I did not receive the boxes. I contacted Bakerboxx via live chat on the 17th April and by email on both the 22nd and 29th April regarding my order. Each time I received an automated reply stating that I would be contacted within 48hrs. Each time I did not receive any further response. Bakerboxx do not provide any other means of contact. Consequently in May I contacted my credit card company to seek assistance in obtaining a refund. Following this Bakerboxx sent me this link repeatedly requesting that I rate my experience with their company so here it is: In my experience, I am sad to say, Bakerboxx did not fulfill my order nor did they provide any customer service as it is impossible to make contact with anyone - which left me with no goods and £48 out of pocket and the hassle of trying to obtain a refund via my payment method. Their bread baking boxes are good but they need to improve delivery and respond to customers.

9 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing gift idea!

Bought a subscription as a present for my husband. Amazing quality product and end result very yummy.
Fast and great customer service through out my purchase. Can’t wait to try the next delicious treat.

10 avril 2024
Avis spontané

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