Purchased subscription for an Xmas present for my partner. She has repeatedly emailed to receive the box and has had nothing but apologies and guarantees that they will be sent out, even the promise o... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Customer Service respond quickly and are very helpful. I look forward to receiving my subscription box every month. I would definitely recommend. Thank you.
Bought a subscription for my daughter for Christmas, the first box arrived on time but for subsequent boxes I had to repeatedly chase. Excuses given were; I had not activated my subscription in time f... Voir plus
L'entreprise a répondu
I received my first Bakerboxx on Friday and was excited to get started. The packaging looked great and the recipe card contained was straight forward to follow. I had a few initial questions - these... Voir plus
3,5
Moyen
68 avis
Demande des avis aux clients
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A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Bought a subscription for BakerBoxx…
Bought a subscription for BakerBoxx through NotOnTheHighStreet as a Christmas present. My activation code didn't work. After many emails I managed to get hold of someone. I was told the issue was resolved in February and we would get the next month's box, i.e. in March. It's now May and we haven't had anything. I wrote recently but got no response. Complete shambles.
2 mai 2024
Avis spontané
Réponse de Bakerboxx
Hi Hugh, I cannot seem to find any communication with us directly, please can you reach out to us with your order number so we can solve this promptly for you subscriptions@bakerboxx.com thanks, Tom
I received the Bread Baking…
I received the Bread Baking subscription as a birthday gift from a friend. I was so impressed that I in turn purchased the subscription for another friend. The ease of ordering, receiving and actual recipes are ideal.
21 mars 2024
Avis spontané
Bought for my mum as a last minute gift…
Bought for my mum as a last minute gift and she loved it. Great idea for baking lovers. Thanks
28 mars 2024
Avis spontané
Got there in the end
Activate subscription - no response
Contact for help - nothing happens.
Send numerous emails - no response.
After a difficult start, the service we received couldn’t have been better and we have been very pleased to receive the boxes in a timely fashion.
Would now happily recommend!
26 mars 2024
Avis spontané
Réponse de Bakerboxx
Hi Neil sorry that you are having issues with your subscription, please could you contact us via subscriptions@bakerboxx.com so that we can resolve the matter, Kind Regards James
Terrible after sale experience
This my updated review: My wife bought me a bread subscription for Christmas. My code didn't work and no matter how many times we emailed the company they never respond. Eventually after leaving a 1 star review on here and email reminding them again that this was unresolved did they finally get it together to sort our issue out. The customer care team need to get it together and respond to issues quicker.
20 mars 2024
Avis spontané
Réponse de Bakerboxx
Hi Phillip sorry that you are having issues with your subscription, please could you contact us via subscriptions@bakerboxx.com so that we can resolve the matter, Kind Regards James
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